Paper Jam with Joshua Murchison

Xerox posts a billion-dollar quarterly loss and suspends its dividend even as equipment sales grow; Fujifilm may spin off its MFP business; and Konica Minolta launches the AccurioPress C8100. Plus ECI's official DCA repair tools, the HP+ lifetime lock-in warning, and the aftermarket math your customers are about to quote at you.

• Headlines:
• - Xerox Q3 2026: revenue down 4.7%, $959M goodwill impairment, guidance cut, dividend suspended - https://www.fool.com/earnings/call-transcripts/2026/10/29/xerox-xrx-q3-2026-earnings-call-transcript/
• - Xerox stock plunges 40.3% despite Q3 beat (Zacks, Oct 30, 2026) - https://WWW.ZACKS.COM/stock/news/3019901/xerox-stock-plunges-403-despite-q3-earnings-and-revenues-beat
• - Fujifilm may separate its MFP business (The Cannata Report, Oct 27, 2026) - https://www.thecannatareport.com/fujifilm-to-spinoff-mfp-business/
• - Konica Minolta AccurioPress C8100/C8090 (Oct 27, 2026) - https://www.printindustry.news/story/52848/konica-minolta-updates-its-color-toner-presses-for-medium-volume-printing
• - Konica Minolta and Horizon sign collaboration agreement (Oct 29, 2026) - https://www.worldofprint.com/2026/10/29/konica-minolta-and-horizon-sign-collaboration-agreement-to-automate-printing-and-finishing-processes/
• - Canon raises printing forecast despite consumables pressure (The Recycler, Oct 28, 2026) - https://therecycler.com/posts/canon-raises-printing-forecast-despite-consumables-pressure/
• - Sharp Executive Experience Center reopening (Sharp Newsroom, Oct 2026) - https://news.sharpusa.com/in-the-news?cat=5&l=100
• From the forums:
• - ECI DCA Repair Tools - guided single-PC tool and RMM PowerShell script (see your ECI portal)
• - Best compatible HP 910 ink, incl. HP+ warning and firmware 2512B (Castle Ink, Oct 28, 2026) - https://castleink.com/blogs/printer-help/best-compatible-ink-for-hp-910
• - Swift Ink study highlights aftermarket savings (The Recycler, Oct 28, 2026) - https://therecycler.com/posts/swift-ink-study-aftermarket-cartridge-savings/
• - Why the same copier fault keeps coming back (Document Services Australia, Oct 14, 2026) - https://www.documentservices.com.au/news/why-the-same-copier-fault-keeps-coming-back/
• - How to read your copier error code before you call, brand by brand (Oct 14, 2026) - https://www.documentservices.com.au/news/read-your-copier-error-code-before-you-call/
• Back office:
• - ECI names Ron Books CEO, effective Oct 26, 2026 (The Recycler, Oct 20, 2026) - https://therecycler.com/posts/eci-names-ron-books-ceo/
• - EUG 2026 recap: 5 insider observations for e-automate users (ECI) - https://www.ecisolutions.com/blog/behind-closed-doors-at-eug/
• - Inside Sharp's road show: A4 moves, production print, ConnectWise tie-in (Industry Analysts) - https://industryanalysts.com/031025_sharp_greatamerica_connectwise_distributionmanagement_clover/
• - Nexera: dealers need up to 25% net-new account growth to break even in 2027 (via The Cannata Report) - https://www.thecannatareport.com/tag/nexera/
• - Ricoh investor relations - Q2 results due Nov 6, 2026 - https://www.ricoh.com/IR
• - Xerox 7 and 8 M-Series A4 rollout begins Oct 27 (Xerox Newsroom) - https://www.news.xerox.com/news/xerox-opens-2026-global-partner-summit-with-record-attendance-and-expanded-partner-opportunities

Kyocera's mono production inkjet lands its first dealer sale, Ricoh's survey shows the gap between buying tech and using it, and Fujifilm courts the dealer channel. Plus the HP firmware follow-up, a Fujifilm/Sharp MFP security flaw, and ECI naming Ron Books CEO.

• Headlines:
• - Visual Edge IT makes first sale of Kyocera TASKalfa Pro 15000b (PR Newswire, Oct 22, 2026) — https://www.prnewswire.com/news-releases/visual-edge-it-builds-on-kyocera-momentum-with-first-sale-of-new-taskalfa-pro-15000b-monochrome-production-inkjet-printer-302916987.html
• - Ricoh USA 2026 Workplace Technology Adoption Gap survey (Industry Analysts, Oct 21, 2026) — https://industryanalysts.com/businesses-face-added-productivity-governance-and-security-challenges-with-disconnected-workplace-technology-according-to-new-ricoh-data/
• - Ricoh study coverage (The Cannata Report, Oct 21, 2026) — https://www.thecannatareport.com/ricoh-business-technology-challenges/
• - Fridays with Frank: Take Fujifilm's Channel Moves Seriously (The Cannata Report, Oct 23, 2026) — https://www.thecannatareport.com/fujifilm-in-the-dealer-channel/
• - Canon USA + DigiTech launch Texas ST2/X1 UV LED flatbed printer (Oct 20, 2026) — https://www.printing.org/content/2026/10/20/canon-u-s-a---digitech-launch-texas-st2-x1-uv-led-flatbed-printer-to-deliver-big-shop-capability-in-a-compact-footprint
• - HP + RRD expand: 15 HP digital presses, partnership through 2029 (Ink World, Oct 2026) — https://www.inkworldmagazine.com/breaking-news/hp-rrd-expand-long-term-partnership/
• From the forums:
• - JetWorld and OXE clear new HP firmware builds (The Recycler, Oct 2026) — https://therecycler.com/posts/jetworld-and-oxe-clear-new-hp-firmware/
• - Fujifilm warns of MFP security flaw CVE-2026-78249 (The Recycler, Sep 30, 2026 disclosure) — https://therecycler.com/posts/fujifilm-warns-of-mfp-security-flaw/
• - MFP web management interfaces and CVE-2026-78249: why reachability decides the risk (dev.to) — https://dev.to/kozhevniko/mfp-web-management-interfaces-and-cve-2026-78249-why-reachability-decides-the-risk-36lj
• - Microsoft October 2026 Patch Tuesday roundup incl. KB5127648 print fix (Petri) — https://petri.com/microsoft-october-2026-patch-tuesday-updates/
• - CVE-2026-85847: Windows Print Spooler information disclosure (SentinelOne) — https://www.sentinelone.com/vulnerability-database/cve-2026-85847/
• - HPLIP vulnerability CVE-2026-14544: 9.8 RCE, incomplete fix (securityonline.info) — https://securityonline.info/hplip-vulnerability-cve-2026-14544/
• Back office:
• - ECI Software Solutions names Ron Books CEO, effective Oct 26, 2026 (Business Wire, Oct 19, 2026) — https://markets.financialcontent.com/stocks/article/bizwire-2026-10-19-eci-software-solutions-names-ron-books-chief-executive-officer
• - Katun Arivia compatible with EKM Insight MPS (The Cannata Report, Oct 12-16, 2026 cycle) — https://www.thecannatareport.com/office-technology-xerox-partner-summit/
• - GreatAmerica and CEO Juice announce enhanced e-automate integration (Industry Analysts) — https://industryanalysts.com/greatamerica-and-ceo-juice-announce-enhanced-integration-for-office-equipment-dealers/

Xerox's Nashville partner summit and new A4 line, Canon's imageFORCE C1700, Toshiba's AI workflow module, printers hacked at Pwn2Own Ireland, and HP's AI large-format play. Plus the Windows update breaking Type 3 drivers and a ConnectWise credential compromise affecting 173 tenants.

• Headlines:
• - Xerox opens 2026 Global Partner Summit in Nashville; launches 7 & 8 M-Series B/W A4 (Oct 14, 2026) — https://www.news.xerox.com/news/xerox-opens-2026-global-partner-summit-with-record-attendance-and-expanded-partner-opportunities
• - Canon USA expands imageFORCE portfolio with C1700 Series A4 color (Oct 14, 2026) — https://www.globenewswire.com/de/news-release/2026/10/14/3381170/0/en/canon-u-s-a-inc-expands-imageforce-portfolio-with-new-imageforce-c1700-series-desktop-color-printers.html
• - Toshiba adds Elevate Sky Workflow UserConnect AI module (Cannata, Oct 12, 2026) — https://www.thecannatareport.com/office-technology-toshiba-ai-tech/
• - Hackers run DOOM on Lexmark printer at Pwn2Own Ireland; Canon imageFORCE 1643F compromised (Oct 2026) — https://cyberinsider.com/hackers-run-doom-on-lexmark-printer-at-pwn2own-ireland-day-2/
• - HP Latex R530 AI + PrintOS Production Hub AI (Oct 12, 2026) — https://signnews.in/hp-releases-large-format-ai-integrated-production-solution/
• From the forums:
• - September Windows update breaks Type 3 print drivers on Server 2022 (Sep 18, 2026) — https://pbxscience.com/september-windows-update-reportedly-breaks-printing-again-on-windows-server-2022-and-windows-10/
• - Spiceworks: HP firmware bricking third-party cartridges (Oct 13–16, 2026) — https://community.spiceworks.com/t/how-can-i-reduce-the-cost-of-printer-cartridges/1258652?page=2
• - October Patch Tuesday: 9.8-rated RCE in Windows PostScript driver (Oct 13, 2026) — https://betterbuybase.com/windows-postscript-printer-driver-flaw
• - Leased MFPs keep copies of everything — drive oversight gaps (InvestigateTV+, Oct 9, 2026) — https://www.classiccountry1045.com/local-news/your-office-printer-is-keeping-copies-what-happens-when-the-lease-ends/
• Back office:
• - ConnectWise Cloud Backup credential compromise, 173 M365 tenants (Oct 16–17, 2026) — http://thehackernews.com/2026/10/hackers-use-compromised-connectwise.html
• - PrintReleaf + CEO Juice launch e-automate ERP integration (Oct 1, 2026) — https://theimagingchannel.com/printreleaf-and-ceo-juice-launch-erp-integration-for-e-automate-dealers/
• - PrintReleaf + CEO Juice integrate e-automate (Cannata, Oct 6, 2026) — https://www.thecannatareport.com/printreleaf-ceo-juice-integrate-eautomate/
• Also mentioned:
• - Cannata Report announces 2026 Frank Award nominees (~Oct 1, 2026) — https://www.einpresswire.com/article/946647357/the-cannata-report-announces-2026-frank-award-nominees

The debut episode: Xerox returns to Malaysia with a new A4 lineup, Ricoh's board launches an independent strategic review, and Konica Minolta unveils the AccurioPress C8100 'Intelligent Press.' Plus scan-to-SMB fixes, the OEM vs. compatible toner debate, and the back-office software dealers run on.

• Headlines:
• - Xerox returns to Malaysia with new A4 portfolio (Oct 8, 2026) — https://klhappenings.com/?p=16920
• - Industry Analysts: Xerox channel leadership interview — combined dealer program in 2027 — https://industryanalysts.com/xerox-is-back-karl-boissonneault-on-lexmark-new-leadership-and-what-it-all-means-for-dealers/
• - Ricoh launches independent strategic review (Oct 6, 2026) — https://therecycler.com/posts/ricoh-launches-independent-strategic-review/
• - Konica Minolta launches AccurioPress C8100 ‘Intelligent Press’ — https://www.konicaminolta.eu/news/konica-minolta-orchestrates-advanced-intelligent-production-with-accuriopress-c8100-series-launch
• - Konica Minolta sells AccurioLabel 400 at The Print Show 2026 — https://www.printmonthly.co.uk/news/konica-minolta-sells-accuriolabel-400-press-at-the-print-show-2026/
• - Sharp unveils BP-80C70 / BP-80C80 high-speed color series — https://news.sharpusa.com/2026-06-23-Sharp-Unveils-New-High-Speed-Color-Office-Series-Featuring-Enhanced-Productivity-and-Performance
• - Canon launches Connected Value Platform with generative AI (Oct 1, 2026) — https://www.globenewswire.com/news-release/2026/10/01/3373070/0/en/canon-launches-connected-value-platform-to-deliver-ai-powered-feature-enhancements-for-select-printing-products.html
• Back office:
• - ECI & SalesChain partnership — simplifying the dealer tech stack — https://industryanalysts.com/eci-and-saleschain-inside-the-partnership-built-to-simplify-the-dealer-tech-stack/
• From the forums:
• - Copytechnet forums — tech discussion by brand — https://www.copytechnet.com/forum/
• - Technibble thread: scan-to-folder troubleshooting — https://www.technibble.com/forums/threads/sharp-copier-hell.88974/