POAAL Podcast

Parcel scanning and peak preparation

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Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss:

  • The role of Australia Post's Retail Operations Support team
  • Customer expectations for scanning
  • How correct scanning reduces customer complaints
  • Distribution of new PDTs (hand-held scanners) to the LPO network
  • The "awaiting collection" scan
  • Transfer scans
  • Customer notifications
  • The Australia Post app
  • Storing carded parcels at the LPO
  • Preparations for peak season

     

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    POAAL PodcastBy POAAL