POAAL Podcast

By POAAL

The podcast for POAAL members, including the owner/operators of Licensed Post Offices, and Mail Contractors. News, information and tips for small business owners in the postal sector.... more

· Business

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FAQs about POAAL Podcast:

How many episodes does POAAL Podcast have?

The podcast currently has 63 episodes available.

POAAL Podcast episodes:

March 26, 2026Understanding Australia Post's DigiStamp
Australia Post has launched the new DigiStamp. Louisa Carroll, Category Manager Philatelic & Collectibles at Australia Post, joins us to explain DigiStamps. We cover:
The elements that make the DigiStamp different from regular postage stamps
The digital token and blockchain
How customers can access the digital tokens linked to the DigiStamp
Is each DigiStamp unique?
Customers who are interested in DigiStamps
The Gold DigiStamp
...more
9min
October 22, 2025Mail2Day: adding value to PO Boxes
Mail2Day offers a way for Licensees to increase income from PO Boxes while adding value to the PO Box service for customers. In this discussion we cover:
Overview of Mail2Day service
Promoting and explaining the service to PO Box holders
Modifying the PO Box record to include Mail2Day
Printing the QR code
Procedure for Mail2Day scanning
LPO payment for Mail2Day
Cumulative effect of Mail2Day payments
Tips for affixing the Mail2Day QR code to the PO Box
Efficient scanning processes
Customer satisfaction
...more
10min
September 30, 2025Parcel scanning and peak preparation
Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss:
The role of Australia Post's Retail Operations Support team
Customer expectations for scanning
How correct scanning reduces customer complaints
Distribution of new PDTs (hand-held scanners) to the LPO network
The "awaiting collection" scan
Transfer scans
Customer notifications
The Australia Post app
Storing carded parcels at the LPO
Preparations for peak season
...more
19min
September 21, 2025Changes to USA de minimis international parcels
President Trump's changes to de minimis have rocked the postal world. In this episode, we discuss the background to the de minimis changes and what the future holds for international parcels.
Low value cross-border parcels
President Trump's interest in cross-border parcels during his first term
Implications for data collection at the post office counter
POAAL negotiated extra payment for processing international parcels
Low Value Parcel Processing Taskforce and Productivity Commission reports
Proposal for Australia Post to collect customs duties at the post office
Announcement on de minimis from Biden administration in 2024
The incredible statistics on de minimis parcels entering the USA
Global changes to cross-border parcels
The Trump administration announcements in 2024 on de minimis
Australia Post implementing solution for parcels to the USA
EU considering fees for cross-border parcels
Supporting customers with new international parcel procedures and requirements
...more
15min
September 15, 2025Mail lodgement payment
What stimulates the mail lodgement payment at LPOs? POAAL's Bob Chizzoniti explains the mail lodgement payment and its benefits, covering:
Payments for mail lodgement
Parcel barcode scanning
Kinds of parcels lodged at post offices
Customers want lodgement scans for proof of lodgement
Importance of staff training in parcel scanning
Explanation of mail lodgement payments
Loading entitlements
Importance of scanning compliance
...more
9min
September 08, 2025Understanding Mail Management Fee
An in-depth discussion of Mail Management Fee. A must-listen for Licensees in metro, rural and remote areas. We cover:
Definition of Mail Management Fee
Current payment for Mail Management Fee
Mail Management Fee for PO Boxes let
Checking number of delivery points
Updating the number of delivery points
Applying for increase in Mail Management Fee
Multi-residence buildings or industrial developments
LPO6 form
...more
17min
June 30, 2025POAAL member insurance with GSK Insurance Brokers
Ernie Calalesina, Senior Account Manager at GSK Insurance Brokers, discusses insurance for POAAL's Licensee and Contractor members.
Overview of GSK Insurance Brokers and its experience with delivery owner-drivers
Insurances for Licensed Post Offices (LPOs), including public liability insurance, business pack insurance, personal accident, and workers' compensation
Assistance available for insurance queries and claims
Insurance for Australia Post and Star Track Contractors, including public liability insurance, personal accident and illness, marine cargo (marine transit), and commercial motor insurance
Payment options, including monthly payments
...more
10min
May 30, 2025Inward mail processing: a perspective
POAAL's Bob Chizzoniti shares some perspectives on inward mail processing, and some other thoughts on how post office operations have been modernised and streamlined over the years.
Mail counts and the burden on post office owners
Scheduling the mail count across Australia
Different strategies to measure mail volumes in post offices
Sorting and counting the mail before scheduled mail completion time
Difficulties sorting large letters
POABR and the old POA unit payment system
POAAL's payment reform drive
Daily balancing in the pre-technology era
...more
12min
April 14, 2025Next-generation posting box
Royal Mail has introduced a new-look street posting box in the UK, featuring solar panels, a parcel lodgement chute, and a barcode scanner.
Royal Mail is trialling a new-look street posting box in five locations
Linking posting boxes to the post's app

Lodging parcels in street posting boxes with proof of posting

Inbuilt solar powered barcode scanner

Capacity of posting box

Solution for time-poor consumers lodging parcels outside business hours

Could Australia Post link its MyPost app to street posting boxes?

Parcel lockers

Enhancing street posting boxes
...more
8min
February 27, 2025Bank@Post, dog attacks, and PO Box maintenance
POAAL's Bob Chizzoniti discusses some key highlights from Australia Post's appearance at Senate Estimates in February 2025, as well as some PO Box maintenance tips.
Dog attack statistics and countermeasures
Expansion of Bank@Post to include ANZ
Future expansion of Bank@Post
PO Box spares
Repairing PO Boxes
Handling unpaid PO Box renewals
...more
11min

FAQs about POAAL Podcast:

How many episodes does POAAL Podcast have?

The podcast currently has 63 episodes available.