POAAL's Bob Chizzoniti discusses some key highlights from Australia Post's appearance at Senate Estimates in February 2025, as well as some PO Box maintenance tips.

POAAL spoke with Victorian Small Business Commissioner Lynda McAlary-Smith about her office's role in assisting small business owners, in particular in resolving disputes.

We discuss:

• Overview of the role of the Victorian Small Business Commissioner

Josh Bannister, Executive General Manager Retail, Brand & Marketing at Australia Post, is the senior Australia Post executive with responsibility for Licensed Post Offices. In this discussion, Josh covers:

• Key highlights from Australia Post's 2023/2024 financial results

POAAL recently surveyed Licensees on how they manage carded parcels in their LPOs. POAAL Director Bob Chizzoniti discusses some of the main themes of the survey, including:

• Impact of large parcels on carded parcel storage

POAAL's Bob Chizzoniti discusses PO Box management tips, including:

• Managing keys

POAAL's Bob Chizzoniti discusses the results of POAAL's recent survey on carded parcels, in particular reminding customers to collect carded parcels:

• Phoning addressees to remind them to collect their parcels.

Amazon is launching its Delivery Service Partner (DSP) network in Sydney, Melbourne and Brisbane.

Under the DSP model, Amazon engages contractors who will operate delivery fleets ranging from 20 to 40 vehicles.

Amazon operates the DSP model in the USA and some other countries. Parcel delivery consultant Dean Maciuba, Managing Partner USA at Crossroads Parcel Consulting, joins the POAAL Podcast to share some insights into how Amazon's DSP model works in the USA.

We cover:

• The US delivery market, including the US Postal Service, FedEx, UPS, and regional carriers

POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:

• Outlet Parcel Overview Tool

POAAL's Bob Chizzoniti discusses the Australia Post mobile app.

• Why consumers would be interested in the AP app