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Show Notes:

Episode 1: Frontline Safety, Part I

Featuring Charles “Chuck” Billows, Deputy Director, Department of Finance, City of Chicago

What does it take to protect the people who enforce the curb? In this first episode of Parking Live, co-hosts Jade Neville and Matt Darst sit down with Chuck Billows, Deputy Director for the City of Chicago’s Department of Finance, to talk about frontline officer safety—and why it’s become a top civic priority.

Chuck brings both lived experience and leadership perspective, having worked on the ground and now managing one of the largest city enforcement programs in the U.S.

From body-worn cameras and panic buttons to uniform redesign and real-time monitoring systems, Chuck shares how Chicago is investing in safety through smart tech, training, and thoughtful policy. The episode also explores:

• What new legislation means for protecting parking staff 
• The power of data to improve officer deployment and reduce risk 
• Why public perception of parking enforcement still needs to change 
• How shifting focus from revenue to community outcomes improves morale, equity, and compliance 

This is the first of a two-part series on Frontline Safety. Part II continues the conversation from a law enforcement perspective.

🔗 Resources & Links

Visit: parkinglive.buzzsprout.com

Follow us on LinkedIn: Parking Live LinkedIn Page

Guest info: Charles Billows, Deputy Director, City of Chicago Dept. of Finance

[email protected]

✅ Podcast Credits

Parking Live is a production Modaxo Media Group, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst  
• Executive Producer — Julie Gates  
• Producer & Editor — Chris O’Keeffe 
• Associate Producer — Cyndi Raskin 
• Recording Engineer — Patrick Emile  
• Brand Design — Tina Olagundoye  

Got a question or comment? Email us at [email protected] 

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo, their affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo and specifically disclaim all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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Parking Live is the podcast that looks beyond the meter to explore the systems, policies, and people shaping the future of curbside space. Co-hosted by Jade Neville and Matt Darst—two industry veterans who’ve worked every angle from frontline enforcement to strategic design—this show dives into the real issues facing cities, agencies, and mobility leaders today.

From EV fire safety and AI-driven enforcement to frontline welfare and behavior-shaping policy, Parking Live unpacks the overlooked world of parking with global insight and sharp perspective. Whether you’re in public sector mobility, tech, or just trying to decode your neighborhood’s parking signs, you’re in the right spot.

Parking Live is brought to you by Modaxo.

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Boots to Boardroom: Mastering Veteran Hiring - A Leading Change Special Edition 

Explore the untapped potential within the hearts and minds of our veterans as they transition to civilian life, particularly in the parking and transportation sectors. I am Jade Neville, and in a special edition of Leading Change, guest host Dean Fennell-Connell takes the reins, engaging with a panel of experts including James Cameron - Founder and CEO of Mission Community, James Murphy – Director TechVets Programme Forces Employment Charity, Jenna Richardson – TechVets Employer Relationship Manager Forces Employment Charity, Adam Marchant-Wincott - Director Employment and Finance White Ensign Association, and Garreth Williams - Director of Veteran Engagement & Development JobOppO. Together, they share valuable insights on how businesses can leverage the unique skills of veterans, not only enhancing their workforce but also supporting a smooth transition for these heroes and their families.

Our conversation unveils the essentials of connecting with the veteran community, deciphering the language of military experience for the corporate world, and fostering an inclusive culture that benefits both the organisation and its new veteran employees. The panellists unravel the practicality of signing the Armed Forces Covenant and the advantages of attending employment fairs designed for veterans. They emphasize the importance of supporting not just the veterans but their entire families, recognizing the social value veterans add to an organisation, particularly in the public sector.

Finally, actionable advice from our panellists outlines strategies to harness the calibre of the veterans' talent pool. They discuss how companies can engage with government support systems like the Career Transition Partnership, and the economic advantage of viewing military training as a national investment. Listen as we encourage the parking and transportation industry to open its doors wider, presenting the varied opportunities it holds for those who have donned the uniform and now seek a new mission in their civilian voyage. Join us in this eye-opening discussion that promises to reshape the way you think about veteran integration into the business landscape. 

Resources

techvets.co

joboppo.community

MISSION MOTORSPORT

Forces Employment Charity

whiteensign.co.uk 

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Unlock the secrets to creating a more inclusive transport system in our latest episode, where we're guest hosted by future mobility expert, Sharon Kindleysides and joined by Jade from Conduent Transportation, Natalie from Citizens Online, and Jennie from Bus Users UK. Together, we confront the stark reality of transport options and their impact on social inclusion. As we navigate the complexities of disparities in travel times, especially for the elderly, the disabled, and caregivers, our experts shed light on the pressing necessity of integrating hospital routes into the larger transport framework. They also emphasise the transformative potential of considering visitor access as part of patient recovery, showcasing how a more equitable transport infrastructure can promote overall societal health and well-being.

Venturing deeper into the nexus of technology and transportation, we unravel the challenges of digital exclusion and its ramifications on transport service utilisation.  A staggering number of UK adults lack the digital prowess vital in an increasingly connected world, raising questions about how we can design services that bridge the digital divide. Our guests offer provocative insights into the state's role in fostering digital literacy and ensuring connectivity for all, with a special focus on those who might be left out of the digital leap - the unbanked and the offline. Through candid discussions, we highlight how local authorities and community-driven initiatives can use technology and data to enhance safety, accessibility, and efficiency in transport, even amidst financial constraints.

Wrapping up our comprehensive journey, we spotlight the innovative ways in which technology is being harnessed to support local authorities in transportation planning. With an eye on the future, we delve into how Automatic Number Plate Recognition (ANPR) cameras and other data-centric tools can revolutionize the way we think about sustainable and accessible transportation. Our dialogue with Sharon, Jade, Natalie, and Jennie brings to the fore the transformative power of community initiatives, underlining the importance of keeping safety, affordability, and accessibility at the heart of transport services. Tune in as we explore these critical themes, championing the call for a transportation future that is inclusive and equitable for everyone.