Software Development, Finance and AI

(Part 1/2) FullStory Digital Analytics: Getting Insights into Customer's Experience of your Products

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This podcast episode explores digital analytics tools, with a focus on FullStory. The host provides an overview of digital analytics and its importance in understanding user behavior and improving online marketing strategies. The features and configuration of FullStory are discussed, including the ability to analyze user activity, track frustrated sessions and rage clicks, and use UTM campaigns for tracking. The episode also touches on the use of DataDog for digital analytics and highlights the various aspects that can be analyzed, such as session length, user behavior, and conversion rates. The episode concludes with the importance of using digital analytics to improve business performance.

Takeaways

  • Digital analytics tools help gather, analyze, and interpret data from digital sources to understand user behavior and improve online marketing strategies.
  • FullStory is a digital analytics tool that provides detailed insights into customer behavior, allowing for optimization of webpages, marketing campaigns, and online initiatives.
  • Features of FullStory include analyzing user activity, tracking frustrated sessions and rage clicks, and using UTM campaigns for tracking.
  • Session length and active time are important metrics to consider for user engagement and scalability.
  • Frustrated sessions and rage clicks can provide insights into user experience issues and areas for improvement.
  • UTM campaigns and sources can be used to track and analyze the performance of digital marketing campaigns.
  • DataDog is another tool that can be used for digital analytics and offers features for monitoring and observability.
  • Digital analytics can be customized to analyze different aspects such as user behavior, page performance, and conversion rates.
  • Using digital analytics can help businesses improve their online presence, understand user needs, and make data-driven decisions for growth and optimization.

    • Chapters

    00:00 Introduction and Context

    01:27 Overview of Digital Analytics Tools

    03:49 Exploring FullStory

    07:14 Configuring FullStory

    09:40 Analyzing User Activity in FullStory

    13:13 Additional Features of FullStory

    19:00 Importance of Session Length and Active Time

    20:04 Optimizing User Experience and Scalability

    21:45 Frustrated Sessions and Rage Clicks

    22:33 Understanding Frustrated Sessions and Rage Clicks

    23:37 UTM Campaigns and Sources

    26:34 Using UTM Codes for Tracking

    28:38 Customizing Analysis Parameters

    29:42 Exploring DataDog for Digital Analytics

    31:56 Analyzing Different Aspects of Digital Analytics

    38:00 Using Digital Analytics to Improve Business

    39:16 Conclusion

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    Software Development, Finance and AIBy Krish Palaniappan and Varun Palaniappan
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