Technology has enabled companies to shift their customer interactions to digital channels, providing many benefits like efficient customer service, cost savings, and improved customer experience.

Part 4 - Technology's role in channel shifting

Hot takes, industry insights, and advice from experts - focusing on the continued pursuit of Digital and Business Transformation, Government Transformation, digital coaching and martial arts training. Episodes are short, to the point, and jammed packed with info. We will get you in and out with maximum content in short bursts.

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Part 4 - Technology's role in channel shifting

Part 4 - Technology's role in channel shifting

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