Christopher Kingman is the Director of International Enablement at TransUnion.  In this conversation with The Collaborator, Christopher will share his thoughts on Partner and Operational Enablement.

Christopher walked us through the contract signing process to explore how to improve processes.

1️⃣ Take a look at the process from end to end.

2️⃣Don't focus on segments of the process in isolation from the whole system.  You may "fix" an issue in one area only to make the overall process work, or worse for people involved with other aspects of the process.

Remember, it's possible that the process you are analyzing is solid but people are not properly following it.  Dig in and find the root cause.

Support the show