In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company’s game-changing partnership with Intermedia.

With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you’re looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!

Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:

• White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationships
• Microsoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutions
• AI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiency
• Customer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions