Partner Perspectives

Schrack Seconet is a leading international supplier of fire protection, healthcare, and security solutions based in Vienna, Austria. The company services its equipment and systems using a team of 330 technicians located in six branch offices throughout the country. Previously, Schrack Seconet used spreadsheets to schedule these technicians; a task that was becoming more time consuming as the company manually coordinated travel distances, appointment times, staff qualifications, and material consumption. To improve communication and automate its processes, Schrack Seconet partnered with primeone business solutions. Schrack Seconet was looking for a cloud solution that would centralize its data and enable them to achieve real-time coordination across branches, warehouses, technicians, service partners, and customers. Martin Veren, CEO and founder of primeone, talks about their Oracle Fusion Cloud Field Service deployment, from proof of concept through Phase One, as well as the company's plans for a full deployment.

With more than 250 locations throughout the United States and Canada, mobile office and storage solutions company WillScot Mobile Mini was working with an on-premises system that couldn't provide an integrated view across its back office. As a result, the company lacked the ability to track demand at the fleet level. To better manage its multiple, complex business processes, WillScot recently partnered with Alithya to implement Oracle's Integrated Business Planning and Execution (IBPX). In this episode, we'll chat with Vatsal Gaonkar, product director, enterprise planning for Alithya, to learn how WillScot is now able to manage its labor, capital, and materials from a single environment. Key IBPX capabilities enable WillScot to execute S&OP—integrated with financial planning—for more accurate income statements at the branch and regional levels. This allows the company to make more informed financial decisions on the consolidated forecast and ultimately, maximize rental revenue.

ACH Colombia handles 95% of the country's interbank transfers, carrying out more than one million transactions per month. Looking to grow by 400% this year, the bank needed a more scalable, secure, and efficient technology solution than their on-premises system offered. SBD technical manager, Noel Quintero, brings us through how ACH Colombia chose Oracle Cloud Infrastructure and how it helped the bank achieve a 35% increase in systems management and operations performance, a 75% reduction in time to market, and a projected annual savings of $2.5 million over five years

ACH Colombia maneja el 95% de las transferencias interbancarias del país, realizando más de un millón de transacciones mensuales. Buscando crecer un 400% este año, el banco necesitaba una solución tecnológica más escalable, segura y eficiente que su sistema local ofrecido. El gerente técnico de SBD, Noel Quintero, nos explica cómo ACH Colombia eligió Oracle Cloud Infrastructure y cómo ayudó al banco a lograr un aumento del 35% en la gestión de sistemas y el rendimiento de las operaciones, una reducción del 75% en el tiempo de comercialización y un ahorro anual proyectado de $ 2.5 millones en cinco años. Transcripción: https://traffic.libsyn.com/secure/partnerperspectives/PPPS02E06_SDB_review1_Spanish_Latin_America.stamped_doc.pdf

Global nonprofit CARE has pioneered the way for the world's most vulnerable people to lead better lives. With a presence in more than 100 countries, helping more than 90 million people through 1,300 projects, CARE needed to move to a more automated system. During our conversation with Astute's Co-Founder and CEO, Arvind Rajan, and Senior Director, Jiyash M.A.K., they explain how a global IT upgrade to Oracle PeopleSoft Financial Management on Oracle Cloud Infrastructure (OCI) resulted in a 90% increase in instance deployment using PeopleSoft Cloud Manager and 100% automation of their PeopleTools upgrade. Now CARE spends less time managing the application and more time focusing on its core mission of defeating poverty, saving lives, and achieving social justice around the globe.

This week, we'll chat with Tim Gruidl, president of Fishbowl Solutions, about how he partnered with power tool manufacturer, ECHO-USA, to improve their live chat, leading to an overall improvement in customer experience. Last year, as more people were working from home and wanted to look out of their windows to see well-manicured yards, ECHO's customer load increased by more than 300%. This increased volume meant that getting to a human agent was problematic. Yet, the company's live chat support channel was underutilized. With the help of Fishbowl Solutions, ECHO implemented Oracle Digital Assistant, integrating it with the company's existing Oracle B2B Service application. Customers can now find the live chat easily and receive the most relevant answer via the B2B Service knowledgebase, using AI to improve results over time, and be transferred to a live agent, if needed. As a result, ECHO has been able to expedite resolutions, reduce customer support costs, and significantly improve the overall customer support experience.

Esta semana viajamos a México para compartir la transformación digital de Vesta, una empresa de desarrollo inmobiliario con soluciones sostenibles. Vesta, fundada en 1998, administraba su cartera de negocio con más de 240 propiedades en hojas de cálculo de Excel y sistemas operativos propios. Este proceso significaba información y datos desconectados, tiempos de respuesta largos y pérdida de datos.

Nos acompañan Sury Balasubramanian, CEO de Gaea, y Christian Media, Director de servicios profesionales de Gaea, para compartir cómo el cambio a Oracle Cloud le dio a Vesta la capacidad de consolidar múltiples sistemas para la planificación, programación y facturación en una sola plataforma; proporcionando a los encargados de cada instalación acceso completo y visibilidad de las actualizaciones, operaciones, finanzas y acuerdos en tiempo real. Además, el cambio a Oracle Primavera Unifier Cloud respalda los planes de expansión futuros de la empresa.

This week, we travel to Mexico, for an inside look at a digital transformation at Vesta, a real estate development company offering sustainable solutions. Founded in 1998, Vesta had been managing its business using excel spreadsheets and homegrown systems to manage their portfolio of more than 240 properties. This process meant siloed data, slow response time and data loss.

We'll be joined by Sury Balasubramanian, CEO of Gaea and Christian Medina, Director, Professional Services of Gaea to learn how the move to Oracle Cloud gave Vesta the capability to consolidate multiple systems for planning, scheduling, and invoicing in a single platform, providing staff in each facility to have full access and visibility to real-time updates, operations, finances and closed deals. And as an important benefit, the move to Oracle Primavera Unifier Cloud supports the company's future expansion plans.

Nesta semana, discutimos o primeiro Banco Brasileiro 100% construído sobre tecnologias OCI, percebendo uma economia de quase 60% nos custos anuais, evitando taxas de licença de banco de dados e a despesa de equipar um data center. Guilherme Poli, CEO da 3DB, nos leva através de como eles ajudaram a Trinus a colocar a plataforma em funcionamento com uma plataforma de nuvem escalável e econômica. Como resultado, a implantação da OCI na Trinus, 3DB abriu caminho para demonstrar ao BACEN (Banco Central do Brasil) como a OCI cumpriu todos os requisitos e criou um manual para orientar instituições financeiras semelhantes que gostariam de migrar para a Oracle Cloud.