Pat Perdue's Customer Experience Podcast

Pat Perdue's Customer Experience Podcast episodes:

• 12.16.2021

  Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation

  In this episode we sit down with two of Canada’s leading entrepreneurs in the spa industry and take a close look a how each of them responded to the COVID-19 lockdowns, discovered new ways to innovate, and emerge from the...

  
• 07.21.2021

  Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

  Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you...

  
• 07.07.2021

  Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

  What is one of the most intense customer experience situations around? Weddings! Our guest, Mike Saulpaugh, has a really interesting take on what it means to deliver a great customer experience.Michael Saulpaugh is Managing Partner at Elegant Music...

  
• 12.08.2020

  The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

  SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.  So much so that retailers were getting super creative to find a way to bring you into the store.  In-store mini concerts, dining options...

  
• 11.24.2020

  Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

  SHOW NOTES Let’s say you ran a business.  I’m not going to tell you what kind of business.  I’m going to let you guess.In this business, your customers spend a lot of time, and consideration choosing which of your products they’re...

  
• 07.22.2020

  Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

  SHOW NOTES About Today's Episode What would it take for you to go to a brick and mortar, say clothing store.  Would you browse through the clothes on the hangars?  Would you try stuff on?  Stuff that other people might have tried...

  
• 04.22.2020

  Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19

  SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of Norway's leading Natural Language Processing AI companies, and Ramtin Matin, Lead Technological Strategist at SpareBank 1 SR-Bank, one of Norway's oldest, and most...

  
• 10.02.2019

  Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better

  SHOW NOTES Today's guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual - which enables social ordering from restaurants in major cities across North America, The UK, and Australia. In this wide-ranging conversation, we talk about: a) How digital...

  
• 04.29.2019

  Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

  SHOW NOTES Today's guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn: a)...

  
• 02.13.2019

  Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

  SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are simply a way of life among competitive companies today.  There is huge pressure at all levels of just about every organization to...

  
• 02.13.2019

  Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

  SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are simply a way of life among competitive companies today.  There is huge pressure at all levels of just about every organization to...

  
• 09.26.2018

  Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.

  SHOW NOTES What happens when a data whiz teams up with a policy and communications guru?  Turns out it’s a very happy marriage – both literally and figuratively in a customer experience and business sense.  My guest today, Gary Edwards, is...

  
• 09.26.2018

  Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.

  SHOW NOTES What happens when a data whiz teams up with a policy and communications guru?  Turns out it’s a very happy marriage – both literally and figuratively in a customer experience and business sense.  My guest today, Gary Edwards, is...

  
• 09.16.2018

  #1 Amar Sidhu, SVP at ADP Canada on How to Improve Employee Engagement by 17% - Pat Perdue's Customer Experience Podcast

  In this first ever Yay Monday! episode, my guest Amar Sidhu, SVP Service Delivery and Production at ADP Canada, walks us through what is essentially a how-to manual for improving employee engagement scores an incredible 17 percentage points over a...

  
• 09.16.2018

  Yay Monday – A Podcast about Employee Experience - Pat Perdue's Customer Experience Podcast

  Mondays have a bad rap!  They often bring us down…. Why is that?  Probably because when we hear Monday we think office cubicle, stuck in front of a computer, and our life is gonna suck for the next 5 days...

  
• 09.16.2018

  Yay Monday – A Podcast about Employee Experience - Pat Perdue's Customer Experience Podcast

  Mondays have a bad rap!  They often bring us down…. Why is that?  Probably because when we hear Monday we think office cubicle, stuck in front of a computer, and our life is gonna suck for the next 5 days...

  
• 09.16.2018

  #1 Amar Sidhu, SVP at ADP Canada on How to Improve Employee Engagement by 17% - Pat Perdue's Customer Experience Podcast

  In this first ever Yay Monday! episode, my guest Amar Sidhu, SVP Service Delivery and Production at ADP Canada, walks us through what is essentially a how-to manual for improving employee engagement scores an incredible 17 percentage points over a...

  
• 09.07.2018

  Stephen Hahn-Griffiths, from The Reputation Institute, shares the Value Customer Experience has on Brand Reputation

  SHOW NOTES Can we draw a line between Customer Experience, a company's overall reputation, and an organization's overall business performance?  While the answer is "yes," just how specifically we can do that might surprise you. We all know that providing incredible Customer...

  
• 05.17.2018

  Jeanne Bliss on her new book: Would You Do That to your Mother: The Make-Mom-Proud Standard for How to Treat Your Customers

  SHOW NOTES This Week's Guest, Jeanne Bliss This week I sat down with Jeanne Bliss, best selling author of I Love You More Than My Dog, Chief Customer Officer, Chief Customer Officer 2.0, and her latest book, Would You Do That to Your...

  
• 07.03.2017

  Kate Ross Leblanc, and Katie Drechsel from Saje Wellness

  SHOW NOTES Fair warning:  You're going to want to quit your job and go work at Saje Wellness once you listen to this episode.Loved This Interview!I was thrilled to be able to speak to two powerhouses in retail and digital customer...

  
• 04.03.2017

  Episode 9: Casper, The Sleep Company! Casper CX Expert Michael Kim on how the Casper Customer Experience revolutionized mattress buying, all before their 3rd birthday

  SHOW NOTES Casper.  The Sleep CompanyI'm really excited to share this conversation with Michael Kim, the Sr. Director of Customer Strategy and Planning for...Casper!  The Sleep Company!  I'm a huge fan of Casper, ever since they supported some of my favorite...

  
• 02.27.2017

  Peter Aceto, CEO of Tangerine Bank, shares his insights in keeping Tangerine Bank the leader in Client Experience

  SHOW NOTES What's Unique About This Episode...Our guest, Peter Aceto, is the President and CEO of Tangerine Bank.  He was incredibly open about what it takes to foster genuine customer (or in their language, client) centricity in an organization.  Not to...

  
• 11.22.2016

  Episode 7: Key lessons and takeaways from our first 6 episodes, featuring our guests Afshan, Shep, Jeanne, Mike, Arleen, and Doug

  SHOW NOTES As this episode is published close to Thanksgiving, It's only appropriate that I express my gratitude to my wonderful guests, as well as my listeners.  Podcasting is a journey of sharing, and bringing together.  I feel humbled at the...

  
• 10.30.2016

  Episode 6: Doug Sandler (Mr. Nice Guy) talks about how the art of building relationships is the key behind providing consistently great customer experience

  SHOW NOTES You may know Doug as the author of the best selling book, “Nice Guys Finish First,”(click here to get your copy from Amazon.com).  Doug is also host of the wonderfully successful podcast, “Nice Guys on Business Podcast.”  Doug is...

  
• 10.24.2016

  Episode 5: Arleen King, SVP Customer Experience at TELUS, shares how truly putting customers first is the secret ingredient in providing great Customer Experience

  SHOW NOTES About Our Guest:  Arleen King Arleen King is Senior Vice President of Customer Experience at TELUS, and is the real deal when it comes to creating a customer centric culture.Arleen supports more than 6,000 team members in Canada, and 2,800...

  
• 10.17.2016

  Episode 4: Mike Aoki shares how delivering great customer experience, and driving sales, don’t have to be mutually exclusive

  SHOW NOTES Today's Guest, Mike Aoki is the President of Reflective Keynotes Inc., a Toronto-based customer service and sales training company that helps organizations improve both sales, as well as the experience of their customers. Mike does this by working with the...

  
• 09.29.2016

  Episode 3: Jeanne Bliss, pioneer in the field of Customer Experience, and the author of Chief Customer Officer 2.0 - Pat Perdue's Customer Experience Podcast

  [bctt tweet=”I just listened to @JeanneBliss talk #CustomerExperience on @Patperdue’s Customer Experience Podcast” username=”CustExpPodcast”]   Jeanne Bliss is the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives....

  
• 09.29.2016

  Episode 3: Jeanne Bliss, pioneer in the field of Customer Experience, and the author of Chief Customer Officer 2.0

  SHOW NOTES About Today's Guest:  Jeanne BlissJeanne Bliss is the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks...

  
• 06.06.2016

  Episode 2: Shep Hyken on how to be amazing! New York Times Bestselling Author Shep Hyken Discusses How Focusing on The Small Things can Make a Big Difference - Pat Perdue's Customer Experience Podc

  [bctt tweet=”Make a big difference by focusing on the doing the little things consistently really well.” @hyken” username=”CustExpPodcast”] Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and...

  
• 06.06.2016

  Episode 2: Shep Hyken on how to be amazing! New York Times Bestselling Author Shep Hyken Discusses How Focusing on The Small Things can Make a Big Difference

  SHOW NOTES About Today's Guest:  Shep HykenShep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for...

  
• 05.05.2016

  Episode 2: Be Amazing! New York Times Bestselling Author Shep Hyken Discusses How Focusing on The Small Things can Make a Big Difference - Pat Perdue's Customer Experience Podcast

  Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of...

  
• 05.05.2016

  Episode 1: Afshan Kinder is a master at creating transformational change to improve customer experience. Listen to what she’s done to help her clients raise the CX bar. - Pat Perdue's Customer Exper

  Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that have set a high standard...

  
• 05.05.2016

  Episode 1: Afshan Kinder is a master at creating transformational change to improve customer experience. Listen to what she’s done to help her clients raise the CX bar.

  SHOW NOTES About Our Guest:  Afshan KinderAfshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that...

  
• 04.05.2016

  Welcome to Pat Perdue’s Customer Experience Podcast - Pat Perdue's Customer Experience Podcast

  Delivering great customer experience, every time, is really hard to do.   Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.   This...

  
• 04.05.2016

  Pat Perdue’s Customer Experience Podcast

  Delivering great customer experience, every time, is really hard to do.   Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.   This...