Pat Perdue's Customer Experience Podcast

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Amaze Every Customer Every Time, Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!

Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

To get in touch with Shep, click on any of the following links:

E Mail: [email protected] — Web: http://www.hyken.com

Follow on Twitter: @hyken (https://twitter.com/#!/hyken)

Follow on Facebook: ShepHykenSpeaker

Follow on LinkedIn: www.linkedin.com/in/ShepHyken

Follow on YouTube: www.YouTube.com/ShepHyken

Follow on GooglePlus: www.gplus.to/ShepHyken

SHOW NOTES

About Our Guest:  Afshan KinderAfshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that have set a high standard for customer excellence, and is in demand globally from leading brands that are committed to delighting their customers.Our conversation focused on the contact centre aspect of the customer experience, something I think we can all relate to.Afshan share’s her vision about what senior executives can do to help transform their companies into being genuinely customer centric.  Afshan also shares specific ways senior leaders can help bust silos and get their organization working as as team.  Afshan provides some great advice that will not only help your customers, but will also help your organization discover it's true version of the optimum customer experience.Links:You can find Switchgear Consulting at the following link:  www.Switchgear.caYou can email Afshan at:  [email protected] isn't on Twitter (!!!).   But if you tweet me @patperdue I'll definitely put you in touch with her.

Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that have set a high standard for customer excellence, and is in demand globally from leading brands that are committed to delighting their customers.

Our conversation focused on the contact centre aspect of the customer experience, something I think we can all relate to.

Afshan share’s her vision about what senior executives can do to help transform their companies into being genuinely customer centric.  Afshan also shares specific ways senior leaders can help bust silos and get their organization working as as team.  Afshan provides some great advice that will not only help your customers, but will also help your organization discover it’s true version of the optimum customer experience.

Links:

You can find Switchgear Consulting at the following link:  www.Switchgear.ca

You can email Afshan at:  [email protected]

Afshan isn’t on Twitter (!!!).   But if you tweet me @patperdue I’ll definitely put you in touch with her.

Delivering great customer experience, every time, is really hard to do.   Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.   This show looks at what they’re doing differently to make their customers love them, and introduces us to the people who’s job it is to make great customer experience happen.

Hit subscribe and download a couple episodes.

Delivering great customer experience, every time, is really hard to do.   Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.   This show looks at what they’re doing differently to make their customers love them, and introduces us to the people who’s job it is to make great customer experience happen.

Hit subscribe and download a couple episodes.