Updates are inevitable: access control firmware, HVAC controllers, fire panel patches, and network appliance upgrades all need windows to reduce risk. But in live commercial buildings, poorly coordinated change can create tenant downtime, safety-altering behavior, or costly rollbacks. In this 10-minute interview Alex Morgan talks with commercial operations leader Michael Harrington about practical change management for buildings: who owns the calendar, how to scope tests, when to force a pause versus accept risk, and how to communicate with tenants and vendors. We’ll cover real-world examples of maintenance gone wrong, straightforward pre-deployment checks that actually catch problems, and lightweight governance that fits property teams without adding bureaucracy. Listeners will leave with actionable rules of thumb for scheduling updates, what to require from vendors, and a simple post-change checklist that reduces surprises.