• Scott emphasizes the importance of storytelling and podcasting to create a human connection with the market.
• Podcasting is recommended as a marketing platform to open doors and create long-term relationships.
• Industrial Talk is suggested as a platform to amplify voices and promote business resilience.
• Scott encourages businesses to consider podcasting to tell their story and build trust with their audience.

• Scott humorously questions the year and the background noise, setting a casual tone for the podcast.
• The podcast is broadcasting on-site at SMRP, with Speaker 1 mentioning the reliability and asset management focus.
• Scott humorously comments on the lack of carpet and the constant backing up of forklifts, adding to the informal atmosphere.

• Scott introduces Paul Crocker, who has been in the hot seat 27 times, and comments on his changing appearance.
• Paul Crocker shares his career journey, starting with the Board of Public Utilities in Kansas City, Kansas.
• He describes his transition from administrative services to power generation, working with heavy equipment.
• Paul pursued a Bachelor of Science in Network and Communication Management and later took over the maintenance department.

• Paul discusses his role at ReliabilityX, focusing on training and assessments, particularly EAM implementation.
• He mentions the Maximo mass nine rollout for half of the utilities plants in Missouri, with plans to expand to Kansas.
• Paul highlights the importance of training and the support from top management in ensuring the success of the training programs.
• He emphasizes the need for a culture shift and proper training to avoid pushback from the crafts.

• Scott and Paul discuss the different types of training, including system training and reliability training.
• Paul explains the importance of integrating system training with reliability training to ensure practical application.
• He shares his approach to training, focusing on the day-to-day life of maintenance supervisors and crafts.
• Paul emphasizes the need for basic pieces like work initiation and asset location hierarchy to be right before adding more complex features.

• Scott and Paul discuss how to address resistance and sustain success in training and implementation.
• Paul mentions the importance of having supervisors who can identify and engage problematic individuals.
• He highlights the need for top management support and the role of supervisors in ensuring the system works well.
• Paul shares his experience with user acceptance testing and the visual cues that indicate successful training.

• Scott and Paul discuss the potential of AI in improving reliability and maintenance processes.
• Paul views AI as an assistant that can provide better answers than Google but acknowledges its limitations.
• They discuss the importance of understanding operations and maintenance working together and the challenges of disconnected management.
• Paul emphasizes the need for passionate doers in the organization and the role of leadership in fostering a culture of innovation and improvement.

• Scott and Paul discuss the importance of passion and innovation in manufacturing and industry.
• Paul shares his experience in the water and utilities sector, highlighting the complexity and importance of water systems.
• They discuss the need for better public perception of the value of water and the challenges faced by water and wastewater treatment plants.
• Paul emphasizes the importance of accurate and reliable operations in water systems to ensure public health and safety.

• Scott wraps up the conversation, highlighting the importance of storytelling and human connection in business.
• Paul provides his contact information, including his email and LinkedIn profile, for those interested in learning more about ReliabilityX.
• Scott encourages listeners to reach out to Paul and to consider podcasting on Industrial Talk to amplify their voices.
• The podcast ends with a plug for the SMRP event and the importance of attending industry events to network and learn.

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