Paul tells us what being a  Contact Centre Innovator and CX Industry Dragon is all about! 

We hear about Paul’s background as an early entrant into contact centres in the 90s, some of the challenges and key learnings along the way, and how the landscape has changed over the years, both for the people, the technology, and consumer behaviour

We come up to the present day and hear about the sharp end of innovation in the market, and what it takes to do it well, and what the future holds. Paul shares with his perspectives on the value of awards and judging, giving back to the industry, and knowing what good looks like, and recognising excellence