In this episode of the Built by People podcast, host welcomes Paul, an experienced HR executive, to share insights from his unconventional career journey. Starting in call centers, Paul transitioned from customer service roles to becoming a successful CHRO. He discusses the importance of empathetic leadership, vulnerability, and human-first practices. Paul reflects on his life's work, including leading major organizations like CitySearch, Indeed, and Conde Nast. He emphasizes the value of authentic storytelling and practical examples of inclusive leadership. Paul also talks about his book, 'Human Beings First: Practices for Empathetic and Expressive Leadership', which draws from his experiences during the pandemic. He leaves listeners with vital advice on balancing vulnerability, demonstrating care through actions, and protecting team dynamics while encouraging individuality at work.