Pax8 Academy Live

By pax8-academylive

Academy Live is dedicated to helping businesses set up and strengthen their operations. Our hosts Rex Frank, Chris Kaiser, and Bessie Nolan help you set up the foundation of your business by walkin

... more

· Business

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FAQs about Pax8 Academy Live:

How many episodes does Pax8 Academy Live have?

The podcast currently has 45 episodes available.

Pax8 Academy Live episodes:

April 14, 2026 The Conversations MSPs Need to Have | Pax8 - Academy Live Podcast Episode 45
What happens to all the great ideas that never make it on stage?

In this episode of Academy Live, we sit down with Tara Rummer, Director of Community at Immy.bot, and Dean Trempelas, Head of MSP Success at Empath, to explore two movements shaking up the MSP space: RejectionCon and Spicy Monday.

🔑 Key Topics Covered
✅ What RejectionCon is and how it started
✅ Why rejected talks can be the most valuable ideas
✅ Creating space for new and diverse voices in the MSP community
✅ The origin and impact of Spicy Monday
✅ Why honest, opinionated conversations matter in the channel
✅ Balancing personal brand with bold perspectives
✅ How community-driven movements can shape the industry

Together, Tara and Dean unpack why these ideas resonate, how they have gained traction, and why the MSP industry benefits from more transparency, more voices, and a little more edge.

If you have ever felt like certain conversations are missing from the stage or the feed, this episode is for you.
🔗 Check out Rejection Con: https://www.rejectioncon.com/submit-a-talk
🔗 All proceeds from RejectionCon support the Rural Tech Fund, helping provide technology resources and opportunities to students in rural communities. Learn more or get involved: https://ruraltechfund.org/

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Tara Rummer | Chief Community & Ecosystems Officer | Immy.bot
https://www.linkedin.com/in/tara-rummerashley/

Dean Trempelas | Head of MSP Success | Empath
https://www.linkedin.com/in/drzoidberg/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
30min
March 24, 2026 How MSPs Can Turn Strategy into Real Business Results | Pax8 - Academy Live Podcast Episode 44
A great strategy means nothing if it never turns into results.
In this episode of Academy Live, Scott Berns, SVP of Revenue & GTM Americas at Pax8, breaks down the fundamentals of building a business plan that actually drives outcomes.
🔑 Key Topics Covered
✅ Why many MSPs struggle to translate strategy into real results
✅ How prioritization helps businesses focus on what truly moves the needle
✅ Understanding market dynamics and aligning them with your plan
✅ Creating actionable plans your teams can execute against
✅ Using leading indicators to track progress before results appear
✅ Why measurement and feedback loops drive continuous improvement
✅ How MSPs can shift from reactive operations to intentional growth
✅ Practical ways to connect strategy, execution, and business outcomes

If you want to move beyond planning for planning’s sake and start building a strategy that produces real results, this episode is for you.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Scott Berns | SVP Revenue & GTM Americas | Pax8
https://www.linkedin.com/in/scott-berns-96b52a6/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
28min
March 10, 2026 Leadership for the Next Era: Building Inclusive Teams That Win | Pax8 - Academy Live Podcast Episode 43
In this special Women’s History Month episode of Academy Live, we’re joined by Sara Ehrich, Manager of Academy Instructor Led Training at Pax8, to explore what modern leadership really looks like and how to build inclusive teams that perform at a higher level.
Sara leads Pax8’s leadership curriculum, including programs for first-time leaders, new managers, and middle managers stepping into more strategic roles.
🔑 Key Topics Covered
✅ Transitioning from individual contributor to team leader
✅ Accountability conversations that build trust
✅ Leading middle managers and developing leaders
✅ Psychological safety and productive debate
✅ The impact of inclusive recruiting practices
✅ Why women apply differently and how to address it
✅ Career growth: horizontal vs. vertical paths
✅ The business and human case for diversity in leadership
✅ Soft skills that accelerate leadership growth
✅ Pax8 peer communities and leadership development resources

Whether you’re an aspiring leader, a new manager, or building the next generation of leadership inside your MSP, this episode delivers practical takeaways you can apply immediately.

Check out Sara’s Leadership ILT Links:
🔗 Accountability Unlocked: https://www.pax8nebula.com/m/2bbff8c5abce9528/original/Accountability-Unlocked-Syllabus.pdf
🔗 Introduction to Management: https://www.pax8nebula.com/m/222eb59807d69048/original/Introduction-to-Management.pdf
🔗 Leading the Leaders: https://www.pax8nebula.com/m/3e0606d23fc26ddb/original/Leading-the-Leaders-Syllabus.pdf
🔗 Preparing for Your First Hire: https://www.pax8nebula.com/m/1e68821bb3603135/original/Preparing-for-your-First-Hire-Syllabus.pdf
🔗 So, They Want You to Lead: https://www.pax8nebula.com/m/4ec9bd62815298f5/original/So-They-Want-you-to-Lead-Syllabus.pdf

On-Demand Leadership MicroLearnings: 🔗 https://academy.pax8.com/learn/learning-plans/557/microlearnings-leadership

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Sara Ehrich | Manager of Academy Instructor Led Training | Pax8
https://www.linkedin.com/in/saraehrich/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
29min
March 03, 2026 Why Better Questions Close More Business: Strategies from the Results Selling Framework | Pax8 - Academy Live Podcast Episode 42
Great sales isn't about pitching harder. It is about asking smarter questions that create curiosity and move buyers toward action. In this episode of Academy Live, Keith Marchiano, Senior Executive Coach and Program Manager for Sales Enablement at Pax8, breaks down how MSPs can use the Results Selling Framework to sell more, prospect more effectively, and strengthen their marketing message.

Keith explains why most prospects already know “you’re an IT provider,” but rarely understand the full business impact you can make. The key is learning how to ask questions that shift the conversation from “fix my computer” to “help me grow, protect, and streamline my business.”

🔑 Key Topics Covered
✅ How better questions create curiosity in every sales conversation
✅ Applying RSF to marketing, prospecting, and buyer meetings
✅ What to say when you secure a 5-minute intro call
✅ How to guide buyers toward growth, efficiency, and risk reduction
✅ Practical tips for MSPs to ditch ineffective sales habits
✅ Where RSF fits into modern sales, marketing, and client engagement

Looking to go deeper? Explore the Results Selling Framework Hub in Pax8 Academy for on-demand courses, new prospecting microlearnings, and expert-led education.

🔗 RSF Hub https://academy.pax8.com/pages/193/re...

🔗 RSF Instructor Led Training: https://www.pax8nebula.com/m/10412bf7...

🔗 Sales Coaching: https://www.pax8nebula.com/m/b42aed7c...

🔗 MicroLearning: AI Prompts for Sales & CRM – Smart Prospecting for MSPs https://academy.pax8.com/learn/course...

🔗 Pax8 Academy https://www.pax8.com/en-us/academy/

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.

🗓️ This episode was previously streamed on Youtube on 01/27/2026

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Keith Marchiano | Senior Executive Coach & Program Manager for Sales Enablement | Pax8
https://www.linkedin.com/in/keithmarchiano/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
37min
February 24, 2026 The Three Sales Mistakes MSPs Make and How to Fix It | Pax8 - Academy Live Podcast Episode 41
In this episode of Academy Live, Amy Luby, Executive Coach with Pax8 Academy, joins the conversation to break down why so many MSPs struggle when they try to move beyond founder led sales.

Amy walks through the three most common mistakes MSPs and founders make when scaling sales, clarifies the difference between marketing and go to market, and explains why truly knowing your clients and verticals is more important than simply automating a CRM.

🔑 Key Topics Covered
✅ The three biggest mistakes MSPs make when moving beyond founder led sales
✅ Why sales fails without a true go to market system
✅ The difference between marketing tactics and go to market strategy
✅ How ICP discipline impacts sales, marketing, and scalability
✅ What MSPs should focus on as sales becomes more AI enabled
✅ Why knowing your clients and verticals drives better growth than CRM automation
✅ How discovery needs to evolve to support modern sales conversations
✅ How the Results Selling Framework supports scalable, system driven sales

📌 Check out the MSP Go-To-Market (GTM) Progression Framework: https://academy.pax8.com/learn/courses/7151/msp-go-to-market-gtm-progression-framework-from-founder-led-to-scalable-revenue-engine

The conversation closes with a look at how the Results Selling Framework continues to evolve to support this new reality. Check it out here: https://www.pax8.com/en-us/academy/rsf/#4resource

Don't Miss Amy's Session's at Beyond 2026:
✅ PRE BEYOND WORKSHOP: Everyone Says You Need GTM. What Is It, Really?
✅ How to Stop Losing Deals You Should’ve Won: A Go-To-Market Framework
✅ Between Two Agents: An Awkwardly Honest Conversation

Link to agenda: https://www.pax8beyond.com/pax8beyond-agenda/

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.

🗓️ This episode was previously streamed on Youtube on 01/13/2026

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Amy Luby | Executive Coach | Pax8 Academy
https://www.linkedin.com/in/amycluby/

⎯⎯⎯⎯⎯⎯⎯⎯

LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
31min
February 17, 2026 How Dispatching Can Save MSPs Thousands of Dollars | Pax8 - Academy Live Podcast Episode 40
In this episode of Academy Live, Chris Wicks, Manager of Academy Coaching at Pax8, breaks down the power of dispatching and why it’s one of the smartest investments an MSP can make.

With 20 years in the industry, Chris shares how proper dispatching boosts operational efficiency, improves engineer satisfaction, and prevents client chaos. All while saving your MSP thousands of dollars per year.

🔑 Key Topics Covered
✅ Why dispatching is critical to MSP profitability
✅ The “Power of 15 Minutes” and its financial impact
✅ How dispatching improves engineer focus and reduces burnout
✅ Client satisfaction: building trust through clear communication
✅ Traits that make a great dispatcher

📌 Whether you’re considering hiring your first dispatcher or optimizing the one you already have, this video will change how you think about service delivery.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.

🗓️ This episode was previously streamed on Youtube on 01/13/2026

⎯⎯⎯⎯⎯⎯⎯⎯

CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Chris Wicks | Manager of Academy Coaching | Pax8
https://www.linkedin.com/in/chriswicksco/

⎯⎯⎯⎯⎯⎯⎯⎯

LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
36min
February 10, 2026 The Next Generation of Skills that MSPs Need and What Clients Expect in 2026 | Pax8 - Academy Live Podcast Episode 39
Technical skills may get you hired, but they are no longer enough to help you grow. In this episode of Academy Live, we explore how engineers and technical professionals can evolve their careers by building account management skills, stronger client relationships, and early leadership capabilities.

As MSP roles continue to change, clients expect more than reactive support. They want trusted advisors who understand their business, communicate clearly, and guide them through new technologies, including AI driven processes. This video breaks down what the next era of engineering and account management looks like, and why soft skills are now critical to standing out.

🔑 Key Topics Covered
✅ Why technical skills alone are no longer enough for MSP career growth
✅ Account management fundamentals every engineer should understand
✅ Relationship building as a differentiator for MSP professionals
✅ What next generation MSP clients expect from engineers and service teams
✅ How engineers can step into informal leadership roles
✅ Integrating AI processes with people and teams effectively
✅ Identifying the skills that help you stand out and move up
✅ Using microlearning and instructor led training to build leadership capability

🔗 Soft Skills Library: https://academy.pax8.com/learn/dashboard/channel/152

📌 If you are looking to grow your impact, prepare for the future MSP client, and move beyond purely technical work, this episode offers practical guidance you can apply right away.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 2 PM MT.

⎯⎯⎯⎯⎯⎯⎯⎯

CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

⎯⎯⎯⎯⎯⎯⎯⎯

LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
30min
February 03, 2026 Leadership in 2026: Developing Future Leaders in the Age of AI | Pax8 - Academy Live Podcast Episode 38
What makes someone a great leader in 2025? It is not technical mastery or being the smartest person in the room. In the age of AI, the most impactful leaders are the ones who coach, communicate, and elevate the people around them.

In this episode of Academy Live, Tyler Vallario, Senior Learning Experience Facilitator and Advisor at Pax8, unpacks what leadership really requires today.

🔑 Key Topics Covered
✅ Why leadership skills matter most in the age of AI
✅ How to identify internal candidates with real leadership potential
✅ How leaders can strengthen communication, coaching, and people-first skills
✅ What Tyler learned about leadership from his time in the Marines
✅ Developing talent from within versus hiring externally
✅ Turning potential into real capability through intentional development
✅ How delegation, trust, and accountability shape emerging leaders
✅ Why “soft skills” are becoming critical power skills for MSPs

🔗 Unlocking Your Team's Potential: Leadership Strategies for Psychological Safety Course: https://academy.pax8.com/learn/courses/6525/unlocking-your-teams-potential-leadership-strategies-for-psychological-safety

🔗Holding Difficult Conversations Course: https://academy.pax8.com/learn/courses/6195/holding-difficult-conversations

📖 Check Out Tyler's Book, Get Off the Ladder: https://www.amazon.com/Get-Off-Ladder-Satisfaction-Everyday/dp/B0DHXZ25V5

📌 From spotting potential to building skills to trusting new leaders with real responsibility, this episode arms you with a practical, modern playbook for cultivating leadership that lasts.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT.

🗓️ This episode was previously streamed on Youtube on 12/16/2025

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Tyler Vallario | Sr. Learning Experience Facilitator & Advisor | Pax8
https://www.linkedin.com/in/tyler-vallario-edd-ms-905b0a44/

⎯⎯⎯⎯⎯⎯⎯⎯

LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
26min
January 27, 2026 5 Ways AI Can Make an Engineer's Life Easier: Transform Your Ticketing & Triage System | Pax8 - Academy Live Podcast Episode 37
AI is changing the game for engineers, but only if you feed it the right data. Are you an MSP and wondering how to implement this in your shop? We’ve got you covered… welcome to Academy Live!

In this episode, Pax8 Senior Executive Coach Rob Hird breaks down his Beyond 2025 Breakout Session: AI and Engineers 101. We’ll explore the 5 Cs of AI adoption: Confidentiality, Compliance, Cost, Capacity, and Capability. So you can roll out AI responsibly, avoid “garbage in, garbage out,” and start seeing real results.

🔑 Key Topics Covered
✅ What AI really is (and isn’t)
✅ AI vs. automation: what’s the difference?
✅ How to prepare your ticketing data for AI use
✅ The 5 Cs of AI adoption every MSP should know
✅ Using AI for triage, classification, and sentiment analysis
✅ Avoiding bad data and building reliable knowledge bases
✅ How AI can serve as digital labor—not a replacement for engineers

📌Check out this video to learn how to make AI your engineers’ most valuable teammate!

Liked what you saw on the show today? Here are the on-demand resources you can download:
🔗 The 5 Cs of AI adoption Flyer: https://academy.pax8.com/share/asset/view/4333

🔗 Good Data Flyer: https://academy.pax8.com/share/asset/view/4325

⬇️ Download the The Agentic Inflection Point full report to learn how to thrive in the era of the managed intelligence provider: https://pages.pax8.com/agentic-inflection.html

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT.

🗓️ This episode was previously streamed on Youtube on 12/02/2025

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Rob Hird | Senior Executive Coach | Pax8
https://www.linkedin.com/in/robhird/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
33min
January 20, 2026 How to Sell and Monetize AI Today: Insights from the MIP Playbook | Pax8 - Academy Live Podcast Episode 36
In this episode of Academy Live, Chance Weaver, VP of AI Adoption Americas at Pax8, joins the show to break down how Managed Service Providers can evolve into Managed Intelligence Providers (MIPs) and start selling AI today! This episode walks through the frameworks that turn AI from an intimidating buzzword into a revenue-generating reality.

🔑 Key Topics Covered
✅ What is the Managed Intelligence Provider (MIP) Playbook?
✅ How to have real, consultative conversations with customers about AI
✅ How to turn on Copilot Chat for your Customers for FREE
✅ Overview of Pax8’s Guided Growth and Academy enablement
✅ Using the Result Selling Framework to unlock AI opportunities
✅ Overcoming AI fear and transforming tech roles
✅ How Pax8 helps partners monetize and scale AI
✅ The role of Guided Growth and the Pax8 Agent Store

📌Plus, Chance addresses the human side of AI adoption: the fear, the uncertainty, and the massive opportunity it brings for MSPs who act early and start the conversation before someone else does.

🔗 Learn more about Guided Growth: https://pages.pax8.com/data-ai-guided-growth.html

🔗 Learn more about the Results Selling Framework: https://academy.pax8.com/pages/193/results-selling-framework-hub

⬇️ Download the The Agentic Inflection Point full report to learn how to thrive in the era of the managed intelligence provider: https://pages.pax8.com/agentic-inflection.html

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT.

🗓️ This episode was previously streamed on Youtube on 10/28/2025

⎯⎯⎯⎯⎯⎯⎯⎯

CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

⎯⎯⎯⎯⎯⎯⎯⎯

CONNECT WITH THE GUEST

Chance Weaver l VP of AI Adoption Americas l Pax8
https://www.linkedin.com/in/chanceweaver/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
31min

FAQs about Pax8 Academy Live:

How many episodes does Pax8 Academy Live have?

The podcast currently has 45 episodes available.