Pax8 Academy Live

By pax8-academylive

Academy Live is dedicated to helping businesses set up and strengthen their operations. Our hosts Rex Frank, Chris Kaiser, and Bessie Nolan help you set up the foundation of your business by walkin

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· Business

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FAQs about Pax8 Academy Live:

How many episodes does Pax8 Academy Live have?

The podcast currently has 53 episodes available.

Pax8 Academy Live episodes:

September 08, 2026 What's Still True for MSPs in an AI Driven World? | Pax8 - Academy Live Podcast Episode 53
Everywhere you look, people are talking about change.

AI is evolving rapidly. New tools are arriving every week. Business models are shifting. Customer expectations are changing.

And yet...

Some of the most important principles for building successful businesses remain exactly the same.

In this episode of Academy Live, Amanda Glidden, Chris Kaiser, and Rex Frank take a step back from the constant buzz around emerging technology and explore what leaders should focus on when everything seems to be changing at once.

🔑 Key Topics Covered
✅ What is actually changing in today's technology landscape
✅ The difference between active versus passive responses to change
✅ Why relationships still matter more than ever
✅ The leadership challenges that remain constant despite technological disruption
✅ Building trust during periods of uncertainty
✅ Supporting employees through rapid change
✅ Healthy caution versus fear-driven paralysis
✅ The role leaders play in building resilience
✅ Why personal communication still matters in an automated world
✅ Becoming "Customer Zero" and leading technology adoption from the front
✅ How Peer Groups help leaders learn and adapt faster

Practical next steps leaders can take today:
🔗 The 5 Phases: How to Plan & Implement Change in Your Business Course: https://academy.pax8.com/learn/courses/6095/the-5-phases-how-to-plan-implement-change-in-your-business

🔗 How to Ace Your Internal Comms & Increase Retention, Change Adoption and Efficiency Course: https://academy.pax8.com/learn/courses/6373/how-to-ace-your-internal-comms-increase-retention-change-adoption-and-efficiency

🔗 MIP Program: https://app.pax8.com/catalog/agent-store

👍 Like and 🔔 Subscribe for more Academy Live episodes focused on helping leaders, teams, and MSPs grow through change.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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LINKS

☁ Sign Up for Beyond EMEA 2026 ☁
Join us October 18-20, 2026
https://www.pax8beyond.com/

☁ Become a Partner with Pax8 Academy ☁
https://signup.pax8.com/?lang=EN_U

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
33min
August 25, 2026 AI Can’t Fix Poor Leadership | Pax8 - Academy Live Podcast Episode 52
In this episode of Academy Live, we're joined by Sara Ehrich, Manager of Academy Instructor-Led Training, to explore an uncomfortable truth about leadership:

AI doesn't fix poor leadership. It exposes it.

AI has made knowledge more accessible than ever, but access to information isn't the same thing as good judgment. Leaders no longer create value simply by being the person with all the answers. Instead, the organizations that thrive will be led by people who develop judgment, build confidence, and create teams capable of making great decisions without constant oversight.

🔑 Key Topics Covered
✅ Why access to information doesn't equal good decision making
✅ The difference between being the best decision maker and having the most context
✅ How leaders unintentionally create dependency cultures
✅ Why AI amplifies judgment instead of replacing it
✅ Three ways leaders develop stronger decision makers: Visibility, Clarity, and Experience
✅ How reflection accelerates growth and leadership development
✅ Coaching instead of rescuing: helping people own outcomes
✅ How emerging leaders can practice leadership before they have the title
✅ Building teams that solve problems instead of escalating everything upward

We'll also discuss how Academy's Instructor-Led Training leadership pathways help professionals grow from first-time leaders to leaders of leaders, creating stronger teams, healthier cultures, and organizations capable of scaling effectively.

🔗 Learn more about the Instructor-Led Leadership Learning Navigator: https://academy.pax8.com/share/asset/view/5590

🔗 Take the next step with the BXT Framework: https://academy.pax8.com/learn/courses/7472/microlearning-bxt-framework-deciding-what-deserves-your-attention-first/

💡 One of the biggest shifts in leadership today is moving from being the person with all the answers to becoming the person who develops others to find them. Great leaders create visibility, provide clarity, and intentionally create opportunities for growth.

Whether you're an owner, manager, team lead, or aspiring leader, this conversation will challenge how you think about leadership in a world where AI can provide answers but people still need judgment.

👍 Like and 🔔 Subscribe to stay up to date on the latest episodes of Academy Live.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Sara Ehrich | Manager of Academy Instructor-Led Training | Pax8
https://www.linkedin.com/in/saraehrich/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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☁ Pax8 Beyond 2026 ☁
Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
32min
August 04, 2026 Are MSPs Hiring Less Because of AI? | Pax8 - Academy Live Podcast Episode 51
Are MSPs hiring less because of AI?

In this episode of Academy Live, Adam Hannemann and Peter Kujawa join us to unpack one of the biggest trends emerging across the managed services industry: MSPs are slowing hiring while increasing investments in AI and automation tools. And the data suggests it's driving meaningful gains in efficiency and profitability.

🔑 Key Topics Covered
✅ The latest MSP hiring and staffing trends
✅ Why AI and automation investments are accelerating across the channel
✅ How top-performing MSPs are improving efficiency and profitability
✅ Why these trends apply regardless of company size or location
✅ The relationship between tools, staffing costs, and service gross margin
✅ The new Automation Index and what it measures
✅ Common myths MSPs have about benchmarking and performance data
✅ How peer groups help MSPs learn, grow, and improve faster
✅ Why AI adoption doesn't have to mean adding more headcount
Whether you're a business owner, service leader, or growth-focused MSP executive, this episode offers valuable insights into where the industry is headed and what the data says about staying competitive.
👍 Like and 🔔 Subscribe for more Academy Live episodes designed to help MSPs grow smarter, scale faster, and improve profitability.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUESTS

Peter Kujawa | EVP | ConnectWise
https://www.linkedin.com/in/peterkujawa

Adam Hannemann | Manager of Academy Peer Groups | Pax8 https://www.linkedin.com/in/ahannemann

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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☁ Pax8 Beyond 2026 ☁
Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
33min
July 28, 2026 What Is the MIP Program? A Complete Guide for MSPs | Pax8 - Academy Live Podcast Episode 50
AI is changing how businesses operate and Managed Service Providers have a choice: lead the transformation or watch someone else do it.
In this episode of Academy Live, we're joined by David Schafran, VP of Partner Enablement at Pax8, to unpack the newly available Managed Intelligence Provider (MIP) Program and explain how MSPs can begin their journey into managed intelligence services.
🔑 Key Topics Covered
✅ What the MIP Program is and who it's designed for
✅ How AI maturity assessments help identify your organization's starting point ✅ Understanding the Broker vs. Builder approach to managed intelligence
✅ Why managed intelligence is an evolution of great consulting and not a replacement for MSP services
✅ The six MIP plays: Discover, Sell, Buy, Build, Implement, and Manage
✅ How MSPs can monetize AI and automation opportunities
✅ The role of QBRs and business conversations in uncovering intelligence opportunities
✅ How the Agent Store, enablement resources, and user communities support growth
Whether you're a technical leader, business owner, salesperson, or strategist, this episode will help you understand how to begin incorporating managed intelligence into your business and where to find the resources to get started.
🔗 Check Out our QBR Course: Driving Success Together: The Vital Role of Quarterly Business Reviews: https://academy.pax8.com/learn/courses/5451/driving-success-together-the-vital-role-of-quarterly-business-reviews
🔗 Check out the Pax8 Agent store: https://app.pax8.com/catalog/agent-store
🔗 Discover how digital labor is reshaping SMB growth and redefining the role of IT providers: https://www.pax8.com/reports
📌 Learn more about Academy here: https://pax8.com/academy
👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. New episodes drop every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

David Schafran | VP of Partner Enablement | Pax8 https://www.linkedin.com/in/davidschafran

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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☁ Pax8 Beyond 2026 ☁
Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
31min
July 14, 2026 Did You Miss Pax8 Beyond 2026? We’ve Got You Covered! | Pax8 - Academy Live Podcast Episode 49
Did You Miss Pax8 Beyond 2026? We’ve Got You Covered! In this episode of Academy Live, we’re recapping Pax8 Beyond 2026 through the lens of what Academy does best… turning insight into execution.

Beyond delivers world-class keynotes and community moments, as well as Academy breakout sessions that are helping MSPs clarify value, scale faster, and operate smarter. And in this episode we will highlight it all!

🔑 Key Topics Covered:
✅ A recap of the Beyond 2026 experience and why education is at the center of it
✅ Highlights from the Academy Session “Where’s the Value?” with Dave Wiseman
✅ Highlights from the Academy Session “From 3x to 10x” with Brian Davies
✅ The frameworks and mindset shifts driving real MSP transformation
✅ How Academy sessions go beyond ideas into practical, repeatable execution

In this episode, we’ve pulled together the key moments, sessions, and insights so you don’t miss a thing. But if you want the full experience, be sure to check out the complete Beyond Live coverage on our Pax8 YouTube channel:

🔗 Pax8 Beyond 2026 Live Keynote - June 8th, 2026: https://youtube.com/live/WDN0fPCFbIQ

🔗 Pax8 Beyond 2026 Live Keynote - June 9th, 2026: https://youtube.com/live/h4SoBJG9Gis

🌍 Or register for an upcoming Pax8 Beyond event:
🇩🇰 Copenhagen (EMEA 2026)
🇦🇺 Sydney (APAC 2027)
🇺🇸 San Diego (Flagship 2027)

Register here: http://pax8beyond.com/

👍 Like and 🔔 Subscribe for more Academy insights and partner growth strategies.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁
Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
37min
May 26, 2026 Build Your Pax8 Beyond 2026 Schedule: How to Choose the Right Academy Sessions For You | Pax8 - Academy Live Podcast Episode 48
In this episode of Academy Live, we’re helping you build your Pax8 Beyond 2026 session plan… because with 24 Academy sessions on the agenda, you want a strategy, not guesswork.

Beyond is built around Community, Education and Innovation, and today we’re zeroing in on Education to show you how to pick sessions based on the industry trends you care about most: MIP, scalability, strategic leadership, modern sales and more.

We’ll also show how to use the agenda and planning tools (filters by date, category and tags) to build a schedule aligned to your goals — plus we’ll spotlight a few standout sessions and a Pre-Beyond workshop so you can lock in real takeaways before the main event begins.

🔑 Key Topics Covered:
✅ How to choose Academy sessions by trend (AI + automation, MIP, sales, scale)
✅ A few featured sessions + speakers we’re excited about
✅ Why Beyond is the event partners point to when they want real educational content
✅ The “Academy Secret Menu” (👀 if you’ve got FOMO, you’ll want to come find us)

🎟️ Build your plan + browse the agenda here: https://www.pax8beyond.com/pax8beyond-agenda/

🔗 Learn more / register: pax8beyond.com
👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. New episodes drop every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

⎯⎯⎯⎯⎯⎯⎯⎯

LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
20min
May 12, 2026 From LLMs to Digital Labor: Preparing for the Next Era of AI | Pax8 - Academy Live Podcast Episode 47
In this episode of Academy Live, we explore one of the most important frameworks for understanding where AI is headed: the Gartner Hype Cycle and why it matters for MSPs, business leaders, and anyone preparing for what’s next.

As Pax8 looks ahead, there’s a clear focus on the future of digital labor powered by agentic AI. But preparing for the next technology curve doesn’t mean abandoning the business you’re running today. In this conversation, we unpack the concept of curve jumping, the S-curve framework, and what it takes to evolve while continuing to grow in the current cloud era.

🔑 Key Topics Covered:
✅ What the Gartner Hype Cycle is and why it matters
✅ How technologies move from hype to real business value
✅ Where LLMs and AI agents currently sit on the AI adoption curve
✅ The difference between the Hype Cycle and the S-Curve
✅ What “curve jumping” means for MSPs and business leaders
✅ How Pax8 is preparing for the future of digital labor
✅ Why businesses must evolve without disrupting current revenue streams
✅ Celebrating Pax8’s Docebo Inspire Award for Best Customer Education Program

Plus, we close out the episode with a special guest appearance from Olivia Reid to celebrate exciting news from the 2026 Docebo Inspire Learning Awards, where Pax8 was recognized with the Best Customer Education Program award.

This episode topic isn’t about chasing hype. It’s about understanding timing, preparing for technology shifts, and building the foundation for what comes next.

🔗Gartner Hype Cycle Article: https://www.pragmaticcoders.com/blog/gartner-ai-hype-cycle

👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. New episodes drop every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Olivia Reid | Manager of Learning Technology, Partner Experience| Pax8
https://www.linkedin.com/in/olivia-reid-a8a69669

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
32min
April 28, 2026 The Climb to CEO: What It Really Takes to Grow in MSPs | Pax8 - Academy Live Podcast Episode 46
What does it really take to grow from an individual contributor to a leader and beyond?
In this episode of Academy Live, Jennifer Roy, CEO of Nucleus Networks, shares her journey from service manager to leading a $25 million MSP and what she wishes she had known earlier in her career.
🔑 Key Topics Covered
✅ Jennifer Roy’s journey from service manager to CEO
✅ How to move from individual contributor to leadership roles
✅ The role of soft skills in standing out and advancing your career
✅ Why Women in Tech representation and panels matter
✅ Practical advice Jennifer would give her earlier self
✅ Developing informal leaders within your organization
✅ How self-serve models like Pax8 Marketplace drive growth
✅ Creating more valuable work for teams in an AI-driven future

If you are looking to grow your career, develop future leaders, or rethink how your business creates value, this episode delivers practical insights you can apply right away.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Jennifer Roy | CEO | Nucleus Networks
https://www.linkedin.com/in/jen-roy-ops/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
30min
April 14, 2026 The Conversations MSPs Need to Have | Pax8 - Academy Live Podcast Episode 45
What happens to all the great ideas that never make it on stage?

In this episode of Academy Live, we sit down with Tara Rummer, Director of Community at Immy.bot, and Dean Trempelas, Head of MSP Success at Empath, to explore two movements shaking up the MSP space: RejectionCon and Spicy Monday.

🔑 Key Topics Covered
✅ What RejectionCon is and how it started
✅ Why rejected talks can be the most valuable ideas
✅ Creating space for new and diverse voices in the MSP community
✅ The origin and impact of Spicy Monday
✅ Why honest, opinionated conversations matter in the channel
✅ Balancing personal brand with bold perspectives
✅ How community-driven movements can shape the industry

Together, Tara and Dean unpack why these ideas resonate, how they have gained traction, and why the MSP industry benefits from more transparency, more voices, and a little more edge.

If you have ever felt like certain conversations are missing from the stage or the feed, this episode is for you.
🔗 Check out Rejection Con: https://www.rejectioncon.com/submit-a-talk
🔗 All proceeds from RejectionCon support the Rural Tech Fund, helping provide technology resources and opportunities to students in rural communities. Learn more or get involved: https://ruraltechfund.org/

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.

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CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

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CONNECT WITH THE GUEST

Tara Rummer | Chief Community & Ecosystems Officer | Immy.bot
https://www.linkedin.com/in/tara-rummerashley/

Dean Trempelas | Head of MSP Success | Empath
https://www.linkedin.com/in/drzoidberg/

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LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

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☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

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30min
March 24, 2026 How MSPs Can Turn Strategy into Real Business Results | Pax8 - Academy Live Podcast Episode 44
A great strategy means nothing if it never turns into results.
In this episode of Academy Live, Scott Berns, SVP of Revenue & GTM Americas at Pax8, breaks down the fundamentals of building a business plan that actually drives outcomes.
🔑 Key Topics Covered
✅ Why many MSPs struggle to translate strategy into real results
✅ How prioritization helps businesses focus on what truly moves the needle
✅ Understanding market dynamics and aligning them with your plan
✅ Creating actionable plans your teams can execute against
✅ Using leading indicators to track progress before results appear
✅ Why measurement and feedback loops drive continuous improvement
✅ How MSPs can shift from reactive operations to intentional growth
✅ Practical ways to connect strategy, execution, and business outcomes

If you want to move beyond planning for planning’s sake and start building a strategy that produces real results, this episode is for you.

👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.

⎯⎯⎯⎯⎯⎯⎯⎯

CONNECT WITH THE HOSTS

Rex Frank | Vice President of Academy | Pax8
https://www.linkedin.com/in/rexfrank/

Chris Kaiser | Director of Peer Initiatives | Pax8
https://www.linkedin.com/in/ckaisercsquared/

Amanda Glidden | Director of Academy Content | Pax8
https://www.linkedin.com/in/amandafglidden/

⎯⎯⎯⎯⎯⎯⎯⎯

CONNECT WITH THE GUEST

Scott Berns | SVP Revenue & GTM Americas | Pax8
https://www.linkedin.com/in/scott-berns-96b52a6/

⎯⎯⎯⎯⎯⎯⎯⎯

LINKS

Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd

Become a Partner with Pax8 Academy
https://signup.pax8.com/?lang=EN_US

⎯⎯⎯⎯⎯⎯⎯⎯

☁ Pax8 Beyond 2026 ☁

Learn more about our partner event: https://www.pax8beyond.com/

☁ Learn More About Pax8 ☁
Why Pax8? - http://pax8.io/H1MI50NFhHl

Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9

☁ Subscribe To Our Channel ☁
Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3

☁ Follow Us ☁
LinkedIn - http://pax8.io/1jFu50JJ423
Twitter - http://pax8.io/AAth50JJ42u
Facebook - http://pax8.io/A4gR50JJ43f

☁ Shop Pax8 Club ☁
See our collection of softwear - http://pax8.io/5xUR50NFhJb
...more
28min

FAQs about Pax8 Academy Live:

How many episodes does Pax8 Academy Live have?

The podcast currently has 53 episodes available.