Most MSPs are making a critical mistake by sticking to traditional sales tactics in a fast-evolving industry — but Rob Rae reveals how relationship-driven selling and AI integration are transforming the game entirely. If you want to stay relevant in the AI-powered future of managed services, this episode is your blueprint for success.
Rob Rae, corporate vice president of community and ecosystems at Pax8 and a 25-year industry veteran, shares powerful insights from his career that challenge conventional MSP sales strategies. From light-hearted memories of setting computers on fire during demos to shaping industry trust, Rob emphasizes that success today hinges on building authentic relationships, leveraging technology, and preparing your team for the AI revolution. Drawing from decades of channel leadership, Rob explains why the shift from product-centered sales to outcome-based, service-led selling is accelerating—and how embracing AI can give SMBs a competitive edge over enterprise rivals.
In this episode, you'll discover:
✅ How trust and relationship-building remain the core of MSP sales, even as technology evolves
✅ The critical role of community, sharing best practices, and real human connection in a competitive market
✅ Why AI is a game-changing opportunity for MSPs, and what steps to take now to lead the AI practice
✅ The difference between being a builder or a broker in AI, and how to prepare your team for rapid change
✅ Practical strategies to position your MSP as the go-to expert for AI solutions, long before your clients ask Get ready for a transformative perspective on sales mastery in the AI era.
Whether you're a sales leader, owner, or technology provider, Rob’s insights will inspire you to rethink your strategy—before your competitors do. Perfect for MSPs committed to growth and relevance, this episode unlocks the secrets to thriving amid unprecedented industry disruption and the new human side of tech-enabled sales.
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CONNECT WITH THE HOST
Keith Marchiano | Senior Executive Coach & Program Manager for Sales Enablement | Pax8
https://www.linkedin.com/in/keithmarchiano
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CONNECT WITH GUEST
Rob Rae | Corporate VP of Community and Ecosystems | Pax8 https://www.linkedin.com/in/robtrae
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