What’s the best way to learn AI? Just build something.

In this episode of the Pay It Forward Podcast, host Bria Bell, Vice President on the Payments Communications Team, sits down with Zack Anderson, Chief Data & Analytics Officer for Payments and Global Banking, and Alejandra Villagra, Head of Digital & Design, to discuss how experimentation has shaped their approach to AI.

Recorded at the March 2026 Global Town Hall, they share personal stories, including building a custom learning app for Zack’s four-year-old son, debugging products through chat, and creating an app that picks Alejandra’s outfit each morning. Together, they argue that personal exploration is the fastest path to professional impact and encourage colleagues to revisit tools they may have dismissed months ago. They also discuss how these lessons are being applied across the business to simplify client experiences and help shape the future of digital payments.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

Explore what it really means to embrace AI in the workplace with Sri Shivananda, Chief Information Officer, and Tony Wimmer, Head of Data and Analytics at J.P. Morgan Payments, in conversation with host Bria Bell, Vice President, Communications. Recorded at the March 2026 Global Town Hall, Sri and Tony reflect on navigating AI uncertainty, reframing anxiety as a signal to act, and building the habits and skills that turn disruption into transformation. Tony shares a simple but powerful analogy — learning AI is like learning to drive — and walks through the practical steps anyone can take to get started, regardless of technical background.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

Explore the big picture behind Kinexys with Kara Kennedy, Global Head of Kinexys Market Development, as she shares why on-chain finance is moving from experimental to foundational and why this moment represents a true inflection point for scale across the financial industry.

In conversation with Stephanie Lok, Product Lead on Kinexys Digital Assets, Kara reflects on balancing speed with execution, fostering teams that embrace learning and adaptability, and building trusted, next-generation financial infrastructure.

She also shares lessons from her leadership journey, the principles guiding her decision-making, and the mindset required to navigate one of the fastest-moving spaces in finance and technology.

Disclaimer: The views and opinions expressed herein are those of the author and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such. Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation.© 2025 JPMorgan Chase & Co. All Rights Reserved.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

On this special edition of Pay It Forward, host Emma Lawton, EMEA Payments & Global Kinexys Public Relations lead, takes you inside the electrifying world of Money 20/20, where the brightest minds, breakthrough technologies, and boldest ideas in payments and fintech converge.

Step onto the conference floor with Emma and hear firsthand from J.P. Morgan Payments leaders, including Max Neukirchen, Trish Devine, Prashant Sharma, Naveen Mallela, Kate Walton, Ron Karpovich, and Michael Marinello, as they share candid reflections on the energy, innovation, and inspiration that defined this year’s event. From the palpable buzz that greeted attendees to the thought-provoking conversations happening at every turn, you’ll get an authentic look at what it’s like to be at the heart of the payments industry’s “Super Bowl.”

Discover how our live biometrics demo captivated crowds and sparked some of the most exciting discussions about the future of seamless, personalized payments. Plus, explore the themes that kept surfacing: the rise of AI, the mainstreaming of digital currencies, the power of embedded finance, and the human connections driving it all forward.

Whether you’re a fintech enthusiast or just curious about what’s next in payments, this episode offers a front-row seat to the momentum, creativity and culture shaping the future. Don’t miss it!

Disclaimer: The views and opinions expressed herein are those of the author and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such. Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation.© 2025 JPMorgan Chase & Co. All Rights Reserved.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

In this episode of Pay It Forward, host Kristin Kwiatkowski, V.P. HR Business Advisor at J.P. Morgan Payments engages in a compelling conversation with Soomin Hu, Head of J.P. Morgan Access at J.P. Morgan Payments.

From Soomin’s beginnings as a computer science graduate to her leadership role in building digital-first payment experiences, she has navigated pivotal career accelerations, intentional work pauses, and a rapidly evolving technology landscape.

Tune in to hear candid reflections on Soomin’s decision to step away from work to focus on her family, the personal framework she developed for setting priorities, and how she sees AI reshaping finance in ways that will benefit clients, businesses, and employees.

Disclaimer: The views and opinions expressed herein are those of the authors and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such. Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation.© 2025 JPMorgan Chase & Co. All Rights Reserved.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

In this episode of Pay It Forward, host Emma Lawton, EMEA Payments & Global Kinexys Public Relations Lead, discusses the story behind Kinexys, the firm’s industry-leading blockchain business unit, with the colleagues bringing it to life: Alexandra Prager, Head of Kinexys Labs, and Nelli Zaltsman, Head of Platform Settlement Solutions for Kinexys Digital Payments.

Hear how Kinexys serves as the foundational infrastructure for building next-generation financial products on-chain, backed by the scale, trust, and security of a global bank. You’ll also get a fun, inside look at what it’s like to work on the Kinexys team, the skills that set candidates apart, and the mindset that helps this team thrive. Whether you’re curious about digital assets, exploring your next role, or just love a good innovation story, this episode is for you.

Disclaimer: The views and opinions expressed herein are those of the authors and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such. Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation.© 2025 JPMorgan Chase & Co. All Rights Reserved.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

In this episode of Pay It Forward, host Adam Garbooshian, Head of Business Architecture, Payments Channels, sits down with Sri Shivananda, Chief Information Officer at J.P. Morgan Payments, for an energizing conversation about leadership, innovation, and why Sri believes payments is one of the most dynamic and impactful spaces to build a career today. Together, they explore the trust-powered foundation of J.P. Morgan Payments, the transformative potential of AI, and how real-time payments are reshaping customer expectations globally. Listeners will hear firsthand how Sri is cultivating a high-performing, inclusive tech culture grounded in learning, curiosity, and resilience.

Disclaimer: The views and opinions expressed herein are those of the authors and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such. Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation.© 2025 JPMorgan Chase & Co. All Rights Reserved.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

In this episode of Pay It Forward, host Steph Forkins sits down with three dynamic leaders—Marques Charbonnet, Jennifer Acosta, and Harvey Colli—to explore the people, purpose, and culture shaping J.P. Morgan Payments and the future of payments.

From unexpected career pivots and defining leadership moments to behind-the-scenes views of internal mobility at J.P. Morgan Payments, each story offers a personal take on what it means to grow, lead and drive meaningful impact. Learn how they’re helping attract top talent, building authentic employee experiences, and empowering colleagues with the tools they need to succeed.
It’s an inspiring, behind-the-scenes look at the heartbeat of J.P. Morgan Payments—the people moving it forward.

Disclaimer: The views and opinions expressed herein are those of the authors and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such.Any mentions of third-party trademarks, brand names, products and services are for referential purposes only and any mention thereof is not meant to imply any sponsorship, endorsement, or affiliation.© 2025 JPMorgan Chase & Co. All Rights Reserved.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

Most people don’t think twice about how their payments work until they don’t. Whether it’s a fraud alert freezing your card, a delayed online order, or a transaction that won’t go through, payment operations and fraud prevention take center stage.

In this episode, Shao Shroff sits down with Josh Pope, Global Head of Payments Operations and Jenifer Robinson, Global Head of Fraud Prevention, to explore the invisible yet critical world of payments operations. We’ll uncover how these teams work behind the scenes to help transactions flow seamlessly, fraud risks are managed, and businesses stay resilient, even in times of crisis.

Why have payment operations become such a top priority for clients? How has the digital age changed expectations for speed, security, and service? And what really happens when things go wrong? Tune in for a fascinating look at the backbone of the payments ecosystem.

Sources:
1“Did you know we move nearly $10 trillion globally each day through over 170 countries and 120 currencies at more than 5,000 transactions per second?” (Chairman and CEO Letter to Shareholders)

2 “We've seen this business grow from around 8 billion in sales to over 18 billion in sales over the last decade.” (4Q24 Earnings Press Release)

3 “How do you manage the fine balance between keeping 5,000 transactions per second secure” (J.P. Morgan Payments Processes Record Number of Transactions in Europe)

Disclaimer:
The views and opinions expressed herein are those of the author(s) and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such.

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters

This episode focuses on the heart of workplace culture—mentorship, community and leadership. Host Lisa Davis, Managing Director, Digital & Design Head of Commercialization at J.P. Morgan Payments, welcomes Jonelle Robinson, Executive Director in Financial Institution (FIG) Sales, J.P. Morgan Payments, to discuss her career journey, the importance of mentorship and the power of community in professional growth. Tune in for a conversation about how building strong networks can shape careers and create new opportunities. Subscribe on Spotify, Apple Podcasts, or your favorite platform to stay updated!

Disclaimer:
The views and opinions expressed herein are those of the author(s) and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information’s accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such.

© 2025 JPMorgan Chase & Co. All Rights Reserved.

Additional Resources:

https://www.linkedin.com/in/lisa-davis-5b8b9132/

https://www.jpmorganchase.com/ir/annual-report/2025/ar-ceo-letters