In this solo episode of Behind The Scenes, Sonda dives into the challenges of payer ghosting. She explores the portals, processes, and protocols that contribute to the payer ghosting problem. She talks about the importance of looking at your billing partner and ensuring that everyone works on your claims in a way that is supportive and won’t take a denial at face value. In this episode, Sonda discusses:

• The importance of working with providers to foster a proactive approach.
• The provider/payer relationship.
• Returning to contracts and requirements.

Let’s all fight against payer ghosting. It’s time to become more diligent! Check out this episode!

Until next time, stay curious, inspired and keep learning!

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