Behind The Scenes with Sonda

Welcome to this episode of Behind The Scenes! Today, Sonda sits down with Julie Miller, a seasoned healthcare professional with a deep background in revenue cycle management, coding, and compliance auditing. Julie’s journey began in accounts receivable at a large FQHC, where she crafted strategies that boosted efficiency across 50 clinics. She later played a transformative role at a small acute care facility, leading efforts to streamline its operations. Now, as a physician compliance auditor for a major Michigan health system, Julie joins Sonda to reflect on their experiences in healthcare and offer valuable advice for anyone looking to start their career in this field.

Join in to hear more on: 

• Personal stories of breaking into healthcare.
• The perks of wearing multiple hats on the job.
• Tips for getting your foot in the door in healthcare.

Each journey into healthcare is unique, and our differences can be our greatest strengths. Tune in for practical advice and personal insights on entering the healthcare world. Enjoy the episode? Don’t forget to share, rate, and review on your favorite platform!

Links: Julie Miller LinkedIn: Julie Miller

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Welcome to Behind The Scenes! In this episode, Sonda takes the mic solo to share her valuable insights on leadership from her perspective as a health care entrepreneur. Drawing from her extensive experience in the industry, she offers practical wisdom and actionable advice for business owners—whether you're just starting out or looking to elevate your existing practice. Sonda discusses key strategies to better serve your clients, empower your employees, and nurture your own well-being

Join in to hear more on: 

• Difficulties faced by health care entrepreneurs.
• Essential strategies for effective leadership.
• Self cares role in creating meaningful change. 

No matter where you are on your leadership journey, we’re all continually evolving in our abilities. If you’re looking to enhance your leadership skills in business,check out this episode! And if you enjoyed it, be sure to share, rate, and review on your favorite listening platform!

Sonda's Links For You:
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Welcome to this episode of Behind The Scenes! In this episode, Sonda sits down with Leslie Boles, Co-Owner and President of Revu Healthcare. With over 15 years of expertise in healthcare coding, auditing, and compliance, Leslie brings a wealth of knowledge to the discussion.Together, Sonda and Leslie delve into their shared experiences as entrepreneurs in the healthcare industry. They explore the lessons learned and offer insights for those wanting to navigate the entrepreneurial world.

Join in to hear more on:
•  Insights on the transformative role of AI in business.
•  The vital importance of collaboration for success in the business world.
•  Striking a balance between leveraging advice and discovering what truly works for you.

The journey of an entrepreneur isn’t always easy. If you’re interested in insights from two seasoned professionals, be sure to tune in! If you enjoyed this episode, we’d love for you to share, rate, and review on your favorite listening platform!

Until next time, stay curious, inspired and keep learning!

Links:
Revu Healthcare: Revu Healthcare
Leslie’s LinkedIn: Leslie Boles LinkedIn

Sonda's Links For You:
• Website
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• Facebook
• LinkedIn

Welcome back to Behind The Scenes! In this episode, Sonda shares her insights from the recent John Maxwell Conference. While the healthcare industry typically focuses on consulting, coding, documentation, and compliance, Sonda highlights a different perspective. Inspired by her experiences at the conference, she dives into the significance of personal growth and its relevance in the world of health care.

Tune in to hear more about:

•   Reflecting on Sonda’s experience at the John Maxwell conference.
•   The integral role of leadership in healthcare organizations and communities.
•   10 key takeaways to fuel personal growth.

Personal growth is essential in every aspect of life. If you want to hear valuable tips that can elevate your impact in healthcare and beyond, don't miss this episode! If you enjoyed this one, we would appreciate it if you could share, rate, review on your preferred listening platforms so we can spread the word! 

Until next time, stay curious, inspired, and keep learning!

Sonda's Links For You:
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• LinkedIn

Welcome to this special episode of Behind The Scenes! In this landmark episode, Sonda celebrates the 1-year anniversary of the podcast. Over the past year, Behind The Scenes has been committed to empowering healthcare providers and health entrepreneurs with invaluable insights and advice.

As she reflects on this milestone, Sonda takes a moment to look back on the podcast's journey—its purpose, the growth it has experienced, and her aspirations for the future. She shares the knowledge she has gained throughout the year and continues to offer a range of insightful thoughts and practical advice.

Tune in to hear more on:

• Vision for Behind The Scenes in 2025.
• Sonda’s journey: Personal growth and challenges through podcasting.
• Sonda’s thoughts on AI, remote teams, and generational gaps. 

Thank you for being a part of this journey! Reaching this milestone wouldn’t have been possible without YOU—our incredible listeners and guests. To celebrate, Sonda invites you to share your thoughts by taking the survey linked below. Your feedback and recommendations are greatly appreciated!

Until next time, stay curious, inspired, and keep learning!

Survey Link: https://forms.office.com/r/QKKAHQFrGE 

Sonda's Links For You:
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• Facebook
• LinkedIn

Welcome back to Behind the Scenes! In this episode, Sonda is flying solo once again to tackle a critical topic: cybersecurity. Whether you're running a large corporation, a small business, or simply navigating the digital world as an individual, cybersecurity is something we all need to be mindful of. Drawing from her own recent experience, Sonda delves into the importance of being aware and prepared for potential cyber threats.

Tune in to hear more about:

• Sonda’s personal story of a recent cybersecurity breach, including spoofed emails and diverted funds.
• The importance of collective effort in staying protected against cyber threats. 
• Practical advice on how to avoid cybersecurity risks, including two-factor authentication and ‘fishing expeditions.’ 

Don't miss this episode to arm yourself with the knowledge and tools needed to stay secure in today's digital world!

Until next time, stay curious, inspired, and keep learning!

Sonda's Links For You:
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• LinkedIn

Welcome back to Behind the Scenes! In this episode, Sonda goes solo to explore a critical topic: the significance of accurate diagnosis codes. With years of experience, Sonda understands the impact that using incorrect medical codes can have. Although some healthcare providers may use inaccurate codes to secure reimbursement, this practice can have far-reaching consequences. Through personal stories and real-world examples, Sonda highlights why it's essential for all healthcare providers to prioritize accurate coding.

Join in to hear more on:

• Addressing the downfalls of inaccurate diagnosis coding and their implications.
• Strategies for reducing coding errors and improving documentation accuracy.
• Common instances where incorrect diagnosis codes are used in medical records.
  
  

You might be surprised at how much proper diagnosis codes matter. If you're interested in understanding why these codes are so important, don’t miss this episode!

Until next time, stay curious, inspired, and keep learning!

Sonda's Links For You:
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• LinkedIn

In this episode of Behind The Scenes, Sonda chats with Alan Tillinghast, CEO of Cantata Health Solutions. Alan leads the company's growth in providing behavioral health and human services software. His extensive experience in senior leadership roles gives him a unique perspective on the challenges of implementing and adopting new technology to enhance patient care and efficiency. Together, Sonda and Alan discuss Electronic Medical Records (EMR). Drawing from personal experience, they offer insights into the current challenges and new opportunities for EMR solutions, with a focus on Arize.

Listen in as they discuss:

• Exploring how Arize navigates state-specific regulations and ensures compliance.
• Sonda and Alan’s vision for the future of Electronic Medical Records (EMRs).
• Arize’s implementation strategy: short sessions and tackling challenges as they arise.

Technology is constantly evolving, bringing new challenges and opportunities. If you're interested in how technology is shaping the future of EMRs, tune in to this insightful episode with Sonda and Alan!

Until next time, stay curious, inspired and keep learning!

Links:
Cantata Health Solutions: Cantata Health Solutions
Alan’s LinkedIn: Alan Tillinghast

Sonda's Links For You:
• Website
• Instagram
• Facebook
• LinkedIn

Welcome back to Behind The Scenes! In this solo episode, Sonda delves into the concept of behavioral health integration. She addresses the challenges that both patients and providers encounter in the healthcare system. Sonda explains what integration means, its benefits, and the role it plays in improving overall health outcomes. Join her for an insightful discussion on the importance of embracing this approach.

Tune in to hear more on:

• Benefits of integration for patients struggling with mental health.
• Core elements of model types: BHI and collaborative care management.
• Key considerations for Behavioral Health Integration.

The healthcare system is constantly evolving, and there are often better ways to approach particular areas. If you want to learn more about how behavioral health integration is transforming healthcare, tune in to this episode!

Until next time, stay curious, inspired and keep learning!

Sonda's Links For You:
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• LinkedIn

In this episode of Behind The Scenes, Sonda talks with Gary Humble, the founder and President of G&M Consulting. With over 40 years in behavioral health and managed care, Gary's expertise spans organizations like the Cleveland Clinic’s Center for Behavioral Health. Since founding G&M Consulting in 1998, he has supported private practices and providers across many states. Together, Sonda and Gary delve into engaging discussions about varying fee schedules with Medicare and commercial carriers. They also draw from their extensive knowledge to highlight the key issues impacting behavioral health providers today.

Tune in to hear more on:

• Expert advice for agencies on billing practices and key considerations.
• Clarifying common misconceptions about billing and coverage.
• Understanding the differences between health insurance options like Medicare and marketplace plans.

It’s never too late to better understand the intricacies of billing and insurance. Don't miss out on this opportunity to gain valuable knowledge and tips from industry experts!

Until next time, stay curious, inspired and keep learning!

Links:
GMB Consulting: G&M Consulting
Gary’s Twitter/X: @ghrecon
Gary Humble LinkedIn:: Gary Humble

Sonda's Links For You:
• Website
• Instagram
• Facebook
• LinkedIn