Changing a customer's mindset is often difficult. When a process is working well, we often resist changing the process, even if the change provides a better result. This is the "Good is the Enemy of Great" syndrome. My guest, Wendy Casker of Johns Hopkins Applied Physics Laboratory tells of us how she introduced a "better process" to her space customer.

PCB Chat host Mike Buetow catches up on the weekly news in electronics manufacturing. This week: IPC Apex recap, Foxconn's big reversal, EMS earnings report

Sue Mucha has worked in a variety of roles for SCI, Avex, Flextronics, Xetel, Sparton and Elamax, mostly in sales and marketing at a director or executive level. She helped coin the phrase Electronics Manufacturing Services at an IPC meeting more than 25 years ago. Since 2001, she has helped EMS firms of all sizes with strategic planning through her private firm, Powell-Mucha Consulting. She speaks with PCB Chat host Mike Buetow about the recent changes to the IPC EMS Program Management Certification Program.

PCB Chat host Mike Buetow catches up on the weekly news in electronics manufacturing.

What happens when failure happens? This episode of Reliability Matters with host Mike Konrad features failure analysis investigators Eric Camden and Paco Solis. Together, they discuss stories from the field and some "interesting investigations."

PCB Chat host Mike Buetow catches up on the weekly news in electronics manufacturing.

PCB Chat host Mike Buetow catches up on the weekly news in electronics manufacturing.

Wally Rhines, chairman emeritus of Mentor and spokesman for the Electronic System Design (ESD) Alliance Governing Council, and Merlyn Brunken director of market intelligence at Mentor, discuss the latest PCB and semiconductor design software market results with PCB Chat host Mike Buetow.

PCB Chat host Mike Buetow catches up on the weekly news in electronics manufacturing.