Bee Hepburn is the Chief People Officer for ROLLER, where she oversees the company's HR functions and People & Culture department. In this interview, Bee shares how ROLLER creates a superior culture that leads to happy team members, and ultimately happy customers.

Key takeaways:

• Company culture can influence customer satisfaction when team members are engaged
• Building a great employee experience is nearly identical to building a great customer or guest experience
• How ROLLER gained a 98% satisfaction rating in Australia's Great Place to Work certificate