In this powerful episode of The Peopling Podcast, Kristi sits down with Troy C. Smith, servant leader, TEDx speaker, and author of Value Driven Leadership, to unpack what it really means to lead with heart, clarity, and purpose.Troy shares his journey from growing up in the Bronx to becoming the #1 sales manager nationwide at GEICO, not through authority or fear—but through compassion, emotional intelligence, and an unwavering commitment to developing people. After retiring from corporate leadership in 2023, Troy launched HOPE Inspirational Speaking, where he now equips leaders and organizations to reduce burnout, elevate culture, and create teams people actually want to follow.This episode dives deep into communication blind spots, the power of being truly heard, and why once you taste significance, success alone no longer satisfies.Key Takeaways:Leadership isn’t about titles—it’s about influencePeople don’t leave companies; they leave how they’re treatedBeing curious beats being critical (every. single. time.)Validation fuels performance more than pressureYou get what you demand—and you encourage what you tolerateResults follow culture, not the other way aroundOnce you taste significance, success stops being enoughDang- SO many powerful takeaways!Powerful Concepts Discussed:Teach, Model, Coach (TMC) — Troy’s leadership framework that transforms culturesWhy “Good job, but…” kills motivation instantlyEmotional Intelligence as a leadership requirement, not a “soft skill”The THINK method before speaking:TruthfulHelpfulInspiringNecessaryKindWhy most leaders were promoted without ever being trained to leadHow words literally change brain chemistry (dopamine, fight-or-flight, trust)The Be the Change Challenge (This Week’s Action Step)Give 60 seconds of undivided attention in your next conversation.No phone. No multitasking. No rehearsing your response. Just presence.Listen to understand—not to reply.Pause.THINK.Then respond.That one habit alone will change how people experience you.Resources & Links📕 Value Driven Leadership by Troy C. Smith, get your copy here from Amazon: 👉 https://a.co/d/czxryjE🎤 Troy’s Speaking & Leadership Work👉 https://troycsmith-hope.com/📱 Follow Troy on Social Media👉 https://www.tiktok.com/@troycsmith👉 https://www.youtube.com/@troycsmith🚀 Sponsored Resource: Growth Day. It's like having World-Class Coaches in your pocket! 👉 https://www.growthday.com/referrals?via=h6l0rtGet your copy of my book, Peopling: https://a.co/d/28yNUJNFinal ThoughtsThis episode is a masterclass in human-centered leadership. If you’re a leader, parent, coach, business owner—or just a person who wants to people better—this conversation will stretch you in the best way.If it challenged you, share it.If it helped you, like it.If it changed you, live it.Until next time,Kristi#Leadership #Teamwork #Motivation #TroyCSmith #peoplingpodcast #peoplingwell #inspiration #leadingwithintegrity #leadingothers