In this special episode, Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, a $40 billion Texas-based bank that is focused squarely on the customer’s experience. Jimmy talks about decisions the bank has made to keep people at the center of their growing organization, like banishing phone trees and providing 24/7 customer service, allowing people to connect directly with bankers. He also addresses the bank’s relationship strategy saying that they’re at their best when people are engaged in their communities and how the branch serves as a focal point of that commitment.

This podcast is hosted by ZenCast.fm