In this conversation, we’re joined by Chris Lincoln, People Director at Vagabond Wines, to talk about the biggest challenges facing People Operations right now and where HR is heading next.
We dig into the industry-wide tension around AI in HR. People teams are using it more and more, while also feeling uneasy about what it means for hiring, fairness, and human connection, especially in hospitality. Chris shares a memorable story about candidates using ChatGPT in interviews, and how a conversation shifted his perspective from “cheating” to “resourcefulness.”
We also cover what HR should automate first, why onboarding admin is a major pain point, and why People Ops needs a louder, more strategic voice at leadership tables over the next five to ten years.