Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential elements of running a successful healthcare practice. They emphasise the importance of focusing on people, creating a positive culture, and ensuring operational excellence. The conversation also highlights the need for continuous professional development, engagement, and protecting the business through strategic planning. The hosts share valuable insights and practical tips for healthcare professionals looking to thrive in their practices.

Takeaways

Health care is about people at the end of the day.

The practice is about culture and service values.

Developing leaders within your practice is crucial.

Engagement and development lead to retention.

Operational excellence is key to practice success.

Protecting your business is often overlooked.

Creating a positive vibe enhances patient experience.

Networking is essential for business growth.

Involve your team in strategic planning.

Lead by example to foster a strong culture.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

02:52 People, Practice, and Profit

05:37 The Importance of Culture in Practices

08:41 Engagement and Development of Staff

11:12 Operational Excellence in Healthcare Practices

14:10 The Role of Professional Development

17:03 Marketing and Patient Engagement

19:47 Corporate Practices and Their Challenges

22:50 Protecting the Business

25:38 Final Takeaways and Closing Thoughts