Summary

In this episode of the Healthcare Business Thrivecast, host Randall Cooper interviews Bevan Colless, a physiotherapist who co-founded Tokyo Physio with his wife, Vanessa. They discuss their journey from starting a single clinic in Tokyo to expanding to 13 clinics across Japan and Singapore, including ski resort locations. Bevan shares insights on managing a business with his wife, navigating the complexities of starting a clinic in a foreign country, and the importance of company culture. He also reflects on the unique challenges and opportunities in the healthcare market in Asia, particularly for expats. The conversation concludes with Bevan's advice to his younger self regarding business growth and organisation.

Takeaways

Bevan and Vanessa started Tokyo Physio in 2002 with no long-term plan.

The couple has evolved their roles in the business over time.

Starting a clinic in Japan presented unique challenges and opportunities.

The expat community in Japan was a key market for their clinics.

Bevan emphasises the importance of company culture and values.

They have implemented structured training for seasonal staff in ski resorts.

The cafe concept in their clinics enhances customer experience and visibility.

Bevan believes Australian physiotherapists are among the best in the world.

The business has grown significantly since hiring a consultant for the organisation.

Future plans include expanding into more ski resorts and military bases.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

00:58 Bevan Collis: Journey to Tokyo Physio

03:45 Building a Business Together: Bevan and Vanessa

07:16 Starting a Clinic in Japan: The Early Days

10:56 Expanding Beyond Tokyo: The Ski Resort Clinics

14:24 Navigating the Business Landscape in Asia

17:47 Creating a Positive Company Culture

21:26 Balancing Clinical Work and Business Management

24:50 Future Plans and Growth Opportunities

28:38 The Unique Cafe Experience in Clinics

32:01 Advice to His Younger Self

Resources & Links: www.learn.physio - Evidence-based courses for health professionals

Summary

In this episode of the Healthcare Business Thrivecast, host Michael Kenahan speaks with marketing expert Andrew Ford about the importance of personal branding, mentorship, and effective networking in the healthcare business. They discuss the e-traction method, which helps professionals attract clients by understanding their true drivers and building a strong online presence. Andrew shares insights on identifying client avatars and the significance of having a supportive network for business success.

Takeaways

Great physiotherapy starts with great learning.

Creating a powerful brand is essential for business success.

Personal branding is crucial in today's market.

Mentorship plays a vital role in personal and professional growth.

Branding consists of three elements: people, business, and product.

The e-traction method helps attract clients effectively.

Networking is key to business opportunities and growth.

Doing what you love leads to better business outcomes.

Kindness in business fosters long-term relationships.

Building a strong team enhances business success.

Titles

Unlocking Success in Healthcare Business

The Power of Personal Branding

 sound bites

"Your personal brand matters."

"Do what you love in business."

"Be kind; it costs nothing."

Chapters

00:00 Introduction to Healthcare Business Thrivecast

01:02 Meet Andrew Ford: Marketing Expert

02:26 The Importance of Personal Branding

05:07 Influences from Early Life

09:52 The Role of Mentorship

13:07 Understanding Branding in Business

17:17 The E-Traction Method Explained

22:51 Identifying Your Client Avatar

29:37 The Power of Networking

33:39 Keys to Business Success

Resources & Links:⁠⁠ www.learn.physio⁠⁠ – Evidence-based courses for health professionals

Keywords

healthcare, entrepreneurship, business failure, emotional intelligence, learning from failure, small business, physiotherapy, mental health, business strategies, resilience

Summary

In this episode of the Health Business Thrivecast, host Antony Hirst speaks with Dean Shepherd, a professor of entrepreneurship, about the complexities of failure in business. They explore how failure can be a learning opportunity, the importance of emotional intelligence in handling setbacks, and the need for small business owners to share their experiences to foster a supportive community. Dean offers practical advice for managing failure and emphasizes the significance of self-kindness and seeking help during challenging times.

Takeaways

Failure is an opportunity to learn and grow.

Entrepreneurs are motivated to try again after failure.

It's essential to review and learn from failures.

Venture capitalists prefer investing in those who have experienced failure.

Acceptable failures are those that lead to learning.

Sharing failures can improve systems and practices.

Emotional intelligence is crucial for learning from failure.

Self-kindness is important during tough times.

Seek help when struggling with business challenges.

Emotional mindfulness helps in coping with failure.

 sound bites

"We need to think through the failure."

"It's okay to fail, as long as we learn."

"Seek help when you're struggling with failure."

Chapters

00:00 Introduction to the Health Business Thrivecast

02:20 Understanding Failure in Business

09:18 Learning from Failure: The Entrepreneurial Perspective

17:23 Emotional Intelligence and Handling Failure

21:00 Advice for Managing Business Failure

Resources & Links:

⁠⁠www.learn.physio⁠⁠ – Evidence-based courses for health professionals

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Anthony Hurst delve into the critical topic of physiotherapy fees and the recent APA report that outlines recommended fee structures. The discussion covers the historical context of fee setting in the physiotherapy profession, the process behind the APA's recommendations, and the importance of creating a sustainable practice. The hosts emphasise the need for practitioners to understand their worth, the competitive landscape, and the necessity of educating themselves and their clients about appropriate pricing. The episode concludes with practical advice for clinic owners on implementing these recommendations and fostering a culture of value within their practices.

Takeaways

The APA report provides a much-needed benchmark for physiotherapy fees.

Creating a discussion point about fees is essential for the profession.

Practitioners should not compete solely on price.

The historical context of fee setting has led to low rates in physiotherapy.

Education about business practices is crucial for clinic owners.

Market competition influences fee structures significantly.

The report serves as an educational tool for practice owners.

Physiotherapists need to recognise and communicate their value.

Industry feedback has been overwhelmingly positive on the report.

Implementing the recommended fees can lead to a more sustainable practice.

Chapters

00:00 Introduction to the Healthcare Business Thrivecast

02:21 The Importance of Fee Structures in Physiotherapy

06:50 The Nouse Report: Insights and Recommendations

12:38 Understanding the Recommended Hourly Rate

18:06 Discussion on Experience and Specialisation in Fees

23:34 The Importance of Specialist Qualifications

25:42 Reception of the New Fee Structure

27:54 The Value of Physiotherapy and Market Perception

31:26 Engaging Younger Physiotherapists

34:04 Addressing Health Fund Reactions

34:36 Confidence in Fee Adjustments

37:37 Advice for Clinic Owners on Fee Structures

Summary

In this episode of the Healthcare Business Thrivecast, the hosts discuss essential elements for healthcare professionals to thrive in their practices. Key topics include understanding practice culture, identifying success metrics, the role of mentoring in commercial growth, the need for clear career paths, and the importance of maintaining a clean profit-and-loss statement for practice valuation. The conversation emphasises the interconnectedness of these elements and their impact on the overall success of healthcare practices.

Takeaways

Practice culture is crucial for growth and retention.

Key metrics should be simple and understood by all.

Mentoring should include commercial aspects, not just clinical.

Career paths need to be clearly defined for practitioners.

A clean P&L is essential for practice valuation.

Collaboration is key when setting KPIs.

Simplicity in measurement leads to better analysis.

Understanding practice culture takes time and effort.

Continuous learning is vital for professional growth.

Look outside the industry for best practices. 

Chapters

00:00 Understanding Practice Culture

10:30 Identifying Key Metrics

18:08 The Importance of Commercial Mentoring

24:12 Navigating Career Paths in Healthcare

27:16 The Significance of a Clean P&L

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Anthony Hirst discuss the evolving landscape of healthcare practices, with a focus on the challenges of retaining talented practitioners in private practice. They explore various strategies for staff retention, the importance of flexibility and options for practitioners, and the generational differences in work ethic. The conversation emphasises the need for honest communication between practice owners and staff, and the importance of adapting to evolving industry expectations. The episode concludes with insights on financial structures and vertical progression for practitioners.

Takeaways

The importance of adapting to changing dynamics in healthcare.

Retaining talent is crucial for the sustainability of practices.

Offering options and flexibility can enhance staff satisfaction.

Generational differences impact work expectations and ethics.

Honest communication is key to understanding staff needs.

Practitioners may not always aspire to own a practice.

Financial structures should reflect the contributions of experienced practitioners.

Creating a supportive culture can lead to better retention.

It's acceptable for staff to leave and succeed elsewhere.

Practice owners should focus on mutual expectations with their staff.

Chapters

00:00 Introduction to the Healthcare Business Thrivecast

02:00 New Format and Exciting Changes for 2026

02:46 Retaining Practitioners: A Balancing Act

08:09 Strategies for Staff Retention and Development

13:38 The Importance of Open Communication

19:27 Adapting to Generational Changes in Practice Ownership

25:01 The Future of Fee Structures and Practitioner Progression

Summary

In this episode of the Healthcare Business Thrivecast, Randall Cooper speaks with Cameron Tudor, a seasoned physiotherapist and entrepreneur with over two decades of experience. They discuss Cameron's journey from Australia to the UK, the importance of patient experience in healthcare, and the challenges of starting and managing a physiotherapy practice. Cameron shares insights on catering to VIP clients, expanding his business, and reflecting on his career decisions, emphasising the need for balance between work and family life.

Takeaways

Cameron Tudor emphasises the importance of patient experience in healthcare.

He believes that the patient's journey begins with their first contact with the clinic.

Cameron emphasises the importance of physiotherapists' understanding the business aspects of their practice.

He shares his experience of moving to the UK and the differences in healthcare culture.

Cameron discusses the challenges of starting a business in a new country.

He emphasises the importance of treating all clients equally, regardless of their social status.

Cameron discusses the importance of having a clear vision for the future.

He advises young professionals to take risks and not wait for the perfect moment to start their careers.

Cameron shares his experience of managing multiple clinics and the challenges that come with it.

He emphasises the need for work-life balance and being present for family. 

Chapters

00:00 Introduction to the Healthcare Business Thrivecast

01:50 Cameron Tudor's Journey in Physiotherapy

05:13 The Importance of Patient Experience

10:01 Transitioning to the UK: Challenges and Opportunities

15:24 Starting a Business in a New Country

20:17 Catering to VIP Clients in Healthcare

25:36 Expanding and Managing Multiple Clinics

30:19 Reflections on Business Decisions and Future Goals

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kinnerhan, and Anthony Hurst discuss the various aspects of owning a healthcare practice. They explore the benefits and challenges of practice ownership, the importance of maintaining a positive mindset, and strategies for navigating difficulties. The conversation also touches on the significance of mentorship, the satisfaction derived from helping others, and the planning required to exit a practice. Ultimately, the hosts encourage listeners to embrace the opportunities that come with being a practice owner and to take control of their professional journeys.

Takeaways

Owning a practice allows for greater control over one's career.

It's essential to focus on the positives of practice ownership.

Mentorship plays a crucial role in professional development.

A positive mindset can influence a practice's success.

Practice owners should reflect on their satisfaction and happiness.

Planning is key when considering an exit strategy.

It's essential to seek professional help when selling a practice.

Practice ownership can lead to financial rewards if managed well.

Not everyone is suited for practice ownership, and that's okay.

Life should be enjoyable, not just a slog. 

Chapters

00:00 Introduction to Healthcare Business Thrivecast

02:51 The Benefits of Owning a Practice

05:46 Mastering Your Own Destiny

08:34 Finding Satisfaction in Practice Ownership

11:15 The Importance of Mentorship and Growth

14:10 Overcoming Challenges in Practice Management

16:45 Planning for Exit Strategies

19:39 The Power of Positivity in Practice Ownership

22:33 Final Thoughts and Encouragement

Summary

In this episode of the Healthcare Business Thrivecast, Randall Cooper interviews Ibrahim Samaan, a physiotherapist-turned-entrepreneur who founded Purifass, a company focused on enhancing hygiene in healthcare settings. Ibrahim shares his journey from clinical practice to product development, discussing the challenges he faced, the impact of COVID-19 on his business, and the importance of market testing. He reflects on the differences between running a clinical practice and a product-based business, the significance of awards in building trust, and offers advice for aspiring entrepreneurs in the healthcare sector. The conversation highlights the importance of believing in one's product, the significance of a solid support network, and the value of business education.

Takeaways

Ibrahim transitioned from being a clinician to an entrepreneur.

Purifass focuses on improving hygiene in healthcare settings.

The first product was a face shield developed for personal use.

Ibrahim faced challenges in product development and manufacturing.

COVID-19 increased awareness and demand for hygiene products.

Running a product-based business requires different strategies than a clinical practice.

Awards can help build trust and credibility in the market.

Market testing is crucial before launching a product.

Balancing clinical work and business can be challenging.

Business education can provide valuable insights for entrepreneurs.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

01:27 Ibrahim Samaan's Journey from Clinician to Entrepreneur

05:24 The Birth of Purifass: Identifying a Market Need

10:53 Navigating the Challenges of Product Development

17:07 The Impact of COVID-19 on Business

18:20 Comparing Clinical Practice and Product Entrepreneurship

20:16 Winning Awards and Building Trust

21:49 Balancing Clinical Work and Business Growth

22:50 Advice for Aspiring Product Entrepreneurs

25:12 Reflecting on Business Education and Growth

26:09 Future Goals and Innovations for Purifass

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential elements of running a successful healthcare practice. They emphasise the importance of focusing on people, creating a positive culture, and ensuring operational excellence. The conversation also highlights the need for continuous professional development, engagement, and protecting the business through strategic planning. The hosts share valuable insights and practical tips for healthcare professionals looking to thrive in their practices.

Takeaways

Health care is about people at the end of the day.

The practice is about culture and service values.

Developing leaders within your practice is crucial.

Engagement and development lead to retention.

Operational excellence is key to practice success.

Protecting your business is often overlooked.

Creating a positive vibe enhances patient experience.

Networking is essential for business growth.

Involve your team in strategic planning.

Lead by example to foster a strong culture.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

02:52 People, Practice, and Profit

05:37 The Importance of Culture in Practices

08:41 Engagement and Development of Staff

11:12 Operational Excellence in Healthcare Practices

14:10 The Role of Professional Development

17:03 Marketing and Patient Engagement

19:47 Corporate Practices and Their Challenges

22:50 Protecting the Business

25:38 Final Takeaways and Closing Thoughts