Summary

In this episode of the Healthcare Business Thrivecast, Randall Cooper speaks with Cameron Tudor, a seasoned physiotherapist and entrepreneur with over two decades of experience. They discuss Cameron's journey from Australia to the UK, the importance of patient experience in healthcare, and the challenges of starting and managing a physiotherapy practice. Cameron shares insights on catering to VIP clients, expanding his business, and reflecting on his career decisions, emphasising the need for balance between work and family life.

Takeaways

Cameron Tudor emphasises the importance of patient experience in healthcare.

He believes that the patient's journey begins with their first contact with the clinic.

Cameron emphasises the importance of physiotherapists' understanding the business aspects of their practice.

He shares his experience of moving to the UK and the differences in healthcare culture.

Cameron discusses the challenges of starting a business in a new country.

He emphasises the importance of treating all clients equally, regardless of their social status.

Cameron discusses the importance of having a clear vision for the future.

He advises young professionals to take risks and not wait for the perfect moment to start their careers.

Cameron shares his experience of managing multiple clinics and the challenges that come with it.

He emphasises the need for work-life balance and being present for family. 

Chapters

00:00 Introduction to the Healthcare Business Thrivecast

01:50 Cameron Tudor's Journey in Physiotherapy

05:13 The Importance of Patient Experience

10:01 Transitioning to the UK: Challenges and Opportunities

15:24 Starting a Business in a New Country

20:17 Catering to VIP Clients in Healthcare

25:36 Expanding and Managing Multiple Clinics

30:19 Reflections on Business Decisions and Future Goals

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kinnerhan, and Anthony Hurst discuss the various aspects of owning a healthcare practice. They explore the benefits and challenges of practice ownership, the importance of maintaining a positive mindset, and strategies for navigating difficulties. The conversation also touches on the significance of mentorship, the satisfaction derived from helping others, and the planning required to exit a practice. Ultimately, the hosts encourage listeners to embrace the opportunities that come with being a practice owner and to take control of their professional journeys.

Takeaways

Owning a practice allows for greater control over one's career.

It's essential to focus on the positives of practice ownership.

Mentorship plays a crucial role in professional development.

A positive mindset can influence a practice's success.

Practice owners should reflect on their satisfaction and happiness.

Planning is key when considering an exit strategy.

It's essential to seek professional help when selling a practice.

Practice ownership can lead to financial rewards if managed well.

Not everyone is suited for practice ownership, and that's okay.

Life should be enjoyable, not just a slog. 

Chapters

00:00 Introduction to Healthcare Business Thrivecast

02:51 The Benefits of Owning a Practice

05:46 Mastering Your Own Destiny

08:34 Finding Satisfaction in Practice Ownership

11:15 The Importance of Mentorship and Growth

14:10 Overcoming Challenges in Practice Management

16:45 Planning for Exit Strategies

19:39 The Power of Positivity in Practice Ownership

22:33 Final Thoughts and Encouragement

Summary

In this episode of the Healthcare Business Thrivecast, Randall Cooper interviews Ibrahim Samaan, a physiotherapist-turned-entrepreneur who founded Purifass, a company focused on enhancing hygiene in healthcare settings. Ibrahim shares his journey from clinical practice to product development, discussing the challenges he faced, the impact of COVID-19 on his business, and the importance of market testing. He reflects on the differences between running a clinical practice and a product-based business, the significance of awards in building trust, and offers advice for aspiring entrepreneurs in the healthcare sector. The conversation highlights the importance of believing in one's product, the significance of a solid support network, and the value of business education.

Takeaways

Ibrahim transitioned from being a clinician to an entrepreneur.

Purifass focuses on improving hygiene in healthcare settings.

The first product was a face shield developed for personal use.

Ibrahim faced challenges in product development and manufacturing.

COVID-19 increased awareness and demand for hygiene products.

Running a product-based business requires different strategies than a clinical practice.

Awards can help build trust and credibility in the market.

Market testing is crucial before launching a product.

Balancing clinical work and business can be challenging.

Business education can provide valuable insights for entrepreneurs.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

01:27 Ibrahim Samaan's Journey from Clinician to Entrepreneur

05:24 The Birth of Purifass: Identifying a Market Need

10:53 Navigating the Challenges of Product Development

17:07 The Impact of COVID-19 on Business

18:20 Comparing Clinical Practice and Product Entrepreneurship

20:16 Winning Awards and Building Trust

21:49 Balancing Clinical Work and Business Growth

22:50 Advice for Aspiring Product Entrepreneurs

25:12 Reflecting on Business Education and Growth

26:09 Future Goals and Innovations for Purifass

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential elements of running a successful healthcare practice. They emphasise the importance of focusing on people, creating a positive culture, and ensuring operational excellence. The conversation also highlights the need for continuous professional development, engagement, and protecting the business through strategic planning. The hosts share valuable insights and practical tips for healthcare professionals looking to thrive in their practices.

Takeaways

Health care is about people at the end of the day.

The practice is about culture and service values.

Developing leaders within your practice is crucial.

Engagement and development lead to retention.

Operational excellence is key to practice success.

Protecting your business is often overlooked.

Creating a positive vibe enhances patient experience.

Networking is essential for business growth.

Involve your team in strategic planning.

Lead by example to foster a strong culture.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

02:52 People, Practice, and Profit

05:37 The Importance of Culture in Practices

08:41 Engagement and Development of Staff

11:12 Operational Excellence in Healthcare Practices

14:10 The Role of Professional Development

17:03 Marketing and Patient Engagement

19:47 Corporate Practices and Their Challenges

22:50 Protecting the Business

25:38 Final Takeaways and Closing Thoughts

Summary

In this episode of the Healthcare Business Thrivecast, host Randall Cooper speaks with Kelly Wilkie, a successful physiotherapist and business owner. Kelly shares her journey from starting her own practice to managing a thriving clinic in Tasmania. The conversation covers various themes, including the challenges of burnout in healthcare, the importance of staff well-being, and strategies for attracting and retaining talent. Kelly also discusses her future goals of building a purpose-built facility for healthcare professionals, emphasising the need for collaboration and innovation in the industry.

Takeaways

Kelly Wilkie started her own practice to prioritise her health and happiness.

Burnout is a significant issue in the physiotherapy profession.

The importance of core values in maintaining staff well-being.

Profit should not be a taboo topic in healthcare businesses.

Targeting local talent helps retain staff in Tasmania.

Flexibility in work arrangements is essential for achieving a work-life balance.

Effective communication with partners is essential for business success.

Having processes in place allows for smoother operations when travelling.

Selecting the right business partners is crucial for driving growth.

Future goals include building a collaborative healthcare facility.

Chapters

00:00 Introduction to the Healthcare Business Thrivecast

01:22 Kelly Wilkie: A Journey in Physiotherapy

05:14 Overcoming Burnout in Physiotherapy

09:02 Starting a Physiotherapy Practice from Scratch

11:18 Creating a Supportive Work Environment

14:59 Balancing Profitability and Staff Well-being

18:23 Retaining Talent in a Competitive Market

19:41 Juggling Family and Career

24:34 Navigating Business Partnerships

27:24 Future Goals: Purpose-Built Facilities

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Antony Hirst discuss the concept of 'running in the red zone'—a state of overwhelm and stress that many healthcare practitioners experience. They explore the symptoms and effects of this state, strategies for managing it, the importance of structure and planning, and the health implications of sustained stress. The conversation emphasises the need for reflection, mentorship, and support to navigate the challenges of practice management and avoid burnout.

Takeaways

Running in the red zone can lead to burnout and resentment.

Identifying symptoms of being in the red zone is crucial.

Practice owners often feel overwhelmed and lack control.

Creating structure can help manage daily operations better.

Mental health is significantly affected by stress in practice management.

Regular reflection time is essential for clarity and decision-making.

Financial pressures can exacerbate feelings of being in the red zone.

Mentorship and support are vital for navigating challenges.

Delegation is key to avoiding overwhelm in practice management.

It's important to recognise when to seek help and make changes.

Chapters

00:00 Introduction to Running in the Red Zone

01:42 Identifying the Red Zone

05:16 The Impact of the Red Zone on Health

11:13 Strategies for Managing the Red Zone

20:04 Navigating Financial Constraints

29:06 Conclusion and Future Discussions

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@hcbthrivecast

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Anthony Hirst discuss the critical themes of productivity and engagement in healthcare practices. They explore the challenges faced by new practitioners, the shift from commission-based to salary models, and the importance of setting clear expectations and fostering a culture of productivity. The conversation highlights the need for structured planning, measuring engagement, and adapting to generational changes in the workforce. The episode concludes with practical tips for enhancing productivity and engagement in clinical settings.

Takeaways

Productivity is not just about seeing patients; it's about effective time management.

Engagement is crucial for productivity; practitioners must feel connected to their work.

Setting clear expectations during induction can improve productivity.

The shift to salary models has changed how practitioners view their productivity.

Practice owners need to create a culture that encourages productivity and engagement.

Structured planning and clear objectives can help manage productivity effectively.

Feedback from colleagues can help measure engagement and productivity.

Practitioners should be encouraged to take on responsibilities beyond patient care.

Adapting to generational changes in expectations is essential for practice success.

Creating opportunities for professional development can enhance engagement. 

Chapters

00:00 Introduction to Healthcare Business Thrivecast

01:10 The Importance of Productivity in Healthcare

03:58 Engagement vs. Productivity: A Generational Perspective

08:03 Salary vs. Commission: Shifting Payment Models

10:43 Incentivising Productivity in a Salary-Based Model

14:21 Delegation and Responsibility in Practice Management

17:57 The Role of Planning in Enhancing Productivity

22:26 Measuring Engagement and Productivity

25:07 Key Takeaways and Tips for Practitioners

Instagram

@hcbthrivecast

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential considerations for healthcare professionals contemplating the start of their practice. They explore philosophical questions, motivations, risk assessment, personality traits, and the importance of mentorship and business acumen. The conversation emphasises the need for preparation, understanding the realities of business ownership, and the common misconceptions that can mislead aspiring entrepreneurs in the healthcare field.

Takeaways

Starting a practice requires both philosophical and practical considerations.

Understanding your motivations is crucial before starting a business.

Assessing risk appetite is essential for potential business owners.

Timing is essential; there's rarely a perfect moment to start a business.

Personality traits can significantly impact business success.

Having a support system or mentor is critical for new business owners.

Business acumen is as important as clinical skills for success.

Continuous learning and preparation are necessary for aspiring business owners.

Identifying suitable candidates for business ownership is key to success.

Chapters

00:00 Introduction to the Thrivecast

01:05 Starting Your Own Practice: Initial Thoughts

03:58 Philosophical Considerations of Business

06:35 Assessing Suitability for Business Ownership

09:35 Understanding Risk and Career Progression

12:03 The Importance of Resilience and Support

16:03 Legacy and Motivation in Business

17:34 Upskilling Beyond Clinical Training

20:28 Business Planning and Strategy

25:04 Identifying the Right Candidates for Business

28:37 Common Misconceptions About Business Ownership

30:27 Practical Steps to Start a Practice

Instagram

@hcbthrivecast

Summary

In this episode of the Healthcare Business Thrivecast, Randall Cooper, Michael Kenihan, and Antony Hirst discuss the evolving landscape of healthcare, focusing on the importance of selling care rather than just appointments. They explore the impact of AI on healthcare delivery, the shift towards a package of care models, and the successful business model of Kieser in rehabilitation. The conversation emphasises the need for clinics to adapt to these changes and implement effective care packages to enhance patient outcomes and business sustainability.

Takeaways

Selling care, not just appointments, is crucial.

Artificial intelligence (AI) is transforming how patients access healthcare information.

Episodic care models may become less relevant.

Patients are willing to pay for outcomes and effective care.

Kieser exemplifies a successful package of care model.

Membership models can provide stability for clinics.

Building an experience is key to patient satisfaction.

Clinics should market themselves as safe and expert-led.

Ongoing care is more valuable than isolated appointments.

The healthcare industry must adapt to changing patient needs.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

01:15 The Value of Membership in Healthcare

04:23 AI's Impact on Healthcare Delivery

11:09 The Shift Towards Package of Care Models

17:40 Kieser's Successful Membership Model

25:06 Implementing Packages of Care in Clinics

Instagram

@hcbthrivecast

Summary

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential strategies for attracting, training, and retaining talent in the healthcare sector. They emphasise the importance of creating a positive workplace culture, effective induction programs, and ongoing mentorship to ensure practitioners feel valued and engaged. The conversation also explores the importance of career progression and succession planning in fostering long-term success in healthcare practices.

Takeaways

Attracting the right individuals is crucial for achieving success in healthcare.

Good medicine is fundamentally about good people.

Induction programs should be comprehensive and engaging.

Mentoring is crucial to the development of practitioners' careers.

Retention strategies must focus on providing opportunities for growth.

Performance management should focus on improvement, rather than punishment.

Creating a positive workplace culture attracts talent.

Career progression is essential for retaining skilled practitioners.

Succession planning is vital for the future of healthcare practices.

Continuous recruitment should be a priority for healthcare businesses.

Chapters

00:00 Introduction to Healthcare Business Thrivecast

01:49 Attracting the Right People in Healthcare

05:48 The Importance of Induction and Integration

11:49 Training, Teaching, and Mentoring Staff

18:02 Retention Strategies in Healthcare Practices

23:29 Succession Planning and Career Development

Instagram

@hcbthrivecast