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Technology enables transformation. Process defines it. People determine whether it actually happens.
If you treat People Readiness as a secondary concern, you’re gambling the outcome of your entire program. If you elevate it—if you invest in it, integrate it, and lead it from the front—you dramatically increase your chances of success.
By MichaelTechnology enables transformation. Process defines it. People determine whether it actually happens.
If you treat People Readiness as a secondary concern, you’re gambling the outcome of your entire program. If you elevate it—if you invest in it, integrate it, and lead it from the front—you dramatically increase your chances of success.

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