Keaton Turner expresses gratitude for the support received throughout season four, announcing a brief hiatus to regroup and plan future content. He discusses the challenges of maintaining a daily podcast amidst a busy schedule, balancing personal and professional life, and the motivations behind podcasting. Keaton invites listeners to audition as guests, encouraging diverse stories and perspectives. He concludes with a call for understanding during the hiatus and shares contact information for those interested in participating in future episodes.

(0:12) Season four appreciation, audience engagement, and hiatus announcement

(1:03) Busy schedule, guest auditions, and upcoming business news

(2:04) Challenges of daily podcasting and balancing with personal life

(2:55) Podcasting motivations and request for understanding

(3:39) Call for diverse guest auditions and stories

(5:10) Final thoughts and contact information

Keaton Turner delves into the complexities of customer relationships, starting with the adage "the customer is always right" and sharing golfing anecdotes. He emphasizes the importance of understanding customer perspectives and thinking before speaking. Keaton reviews the podcast's impact on life lessons and stresses the value of fully investing in one's current job while knowing your customer. He explores navigating disagreements and treating leadership as an art form, including knowing when to tell a customer they're wrong. Keaton discusses fiduciary responsibility, setting clear goals, and the importance of contractual agreements. He reflects on leadership mistakes, the impact of unclear scorekeeping on morale, and invites listener feedback.

(0:36) The customer's always right, threading the needle, and golfing stories

(3:52) Customer perspectives and thinking before speaking

(4:46) Podcast review and applying lessons to life

(6:22) Pouring into your current job and knowing your customer

(7:26) Navigating customer disagreements

(8:57) Leadership as an art form

(10:06) Telling the customer they're wrong

(11:16) Leadership as an art form continued

(12:23) Fiduciary responsibility in business

(13:40) Different approaches, incentives, and achieving KPIs

(18:27) Customer expectations and overdelivering

(20:34) Strategy for unhappy customers and naming patterns

(24:02) Making trade-offs explicit

(26:01) Documenting roles, accountability, and expectations

(29:32) Acknowledging achievements and setting new goals

(30:25) Consistent KPIs and reflecting on leadership mistakes

(37:50) Exceeding expectations and adjusting goals

(43:06) Balancing achievement with leadership expectations

(48:00) Communicating clear goals and accountability

(51:19) Importance of contractual agreements

(55:15) Impact of unclear scorekeeping on morale

(1:00:52) Personal experiences and open communication about shifting goals

(1:02:12) Invitation for listener feedback

(1:02:30) Sponsor: Turner Construction

Keaton Turner is joined by Donnie from Bloomington, who shares his recent breakup and life struggles, prompting Keaton to offer advice. The episode includes hotline messages and Keaton's poolside reflections. Keaton discusses the transition from hourly wage to consulting calls, emphasizing the importance of increasing consulting rates and understanding the value of an hour. He explores becoming an expert, personal branding, and the importance of trust, authenticity, and consistency. Keaton delves into his journey with "Mining in America," overcoming skepticism, and the power of compounding interest. He encourages listeners to build their personal brands and seize opportunities, addressing fear and obstacles to growth.

(0:00) Donnie from Bloomington: Breakup, life struggles, and Keaton’s advice

(3:47) Hotline messages, interactions, and poolside reflection

(7:02) Consulting calls: value, worth, and transition from hourly wage

(16:26) Increasing consulting rates and measuring the worth of an hour

(24:44) Becoming an expert and making your opinion valuable

(31:45) Understanding supply, demand, and personal branding

(35:23) Building trust, authenticity, and consistency

(41:09) Gaining experience and building a brand in parallel

(44:29) The power of compounding interest and continuous learning

(49:40) The journey of building "Mining in America"

(52:19) Overcoming skepticism and embracing long-term vision

(53:22) Encouraging employees to build their personal brands

(59:27) Building trust and showing results

(1:00:56) Opportunities for normal individuals

(1:03:22) Fear, laziness, and obstacles to growth

(1:04:27) Compounding interest, building momentum, and closing remarks

In this episode, Keaton Turner opens up about navigating bad days and the irritation caused by inflated egos. He shares practical advice on managing such days, including the importance of leaving the office and taking mental health breaks. Keaton reflects on past challenges and the growth that stemmed from them, while expressing frustration over being quoted from previous podcasts. He recounts an unexpected communication from a company CEO, touching on the concept of "throwaway days" and their impact. To round off the episode, Keaton discusses therapeutic activities like chopping wood and enjoying shower beers as ways to decompress.

(0:41) Keaton's rant on bad days and annoyance with egos

(4:54) Advice on handling a bad day: leave the office

(7:22) Recognizing ego-driven behavior and mental health breaks

(14:48) Reflecting on past challenges and growth

(16:20) The frustration of being quoted from past podcasts

(19:22) Handling unexpected communication from a company CEO

(20:39) Concept of "throwaway days" and their impact

(21:49) Therapeutic activities: chopping wood and shower beers

Keaton Turner kicks off the episode with light-hearted banter, podcast hotline updates, and listener feedback. He previews an upcoming company town hall and shares his excitement for fall. Keaton introduces fear setting, especially in hiring high-level employees, and reflects on overcoming leadership challenges by confronting worst-case scenarios. He discusses LinkedIn's role in growth and the power of a CEO's voice as a sales tool. Highlighting Dawn Ketchel's initiative for leaders, he addresses negative PR with transparency. Keaton emphasizes personal accountability, trust-building, and developing a leadership voice, offering practical steps and encouragement to listeners.

(0:11) Opening banter, hotline updates, and listener feedback

(4:34) Keaton's response to listener feedback

(6:56) Upcoming company town hall meeting

(9:52) End of summer reflections and excitement for fall

(10:23) The fear setting exercise

(17:22) Hiring a high-level employee: fears and realities

(21:43) Reflecting on a challenging leadership experience

(24:48) Overcoming fears by facing worst-case scenarios

(29:13) Finding your leadership voice

(30:40) Importance of LinkedIn for career and business growth

(31:24) The power of a CEO's voice

(33:04) Utilizing your voice in various roles

(35:35) Dawn Ketchel's initiative for leaders to use their voice

(38:09) Using your voice as a sales tool

(39:28) Addressing negative PR with transparency

(41:42) Personal accountability in maintaining company culture

(47:24) Leadership beyond titles and roles

(53:01) Building trust through your leadership voice

(55:10) Developing your leadership voice as a muscle

(57:33) Personal experiences in finding a leadership voice

(59:45) The power of using your leadership voice

(1:00:53) Practical steps to start using your leadership voice

(1:01:19) Encouragement to share your leadership voice

(1:02:22) Closing remarks and appreciation

In this episode, Keaton Turner begins with a message from Cameron Phipps, reflecting on feelings of aging and summer-induced depression. He discusses the therapeutic process of decluttering his office and gifts from listeners, leading to a renewed excitement for life and family plans. Keaton delves into self-awareness, confidence, and the impact of failure on personal and business growth, inspired by a quote from Michael Jordan. He emphasizes the importance of surrounding oneself with the right people, embracing risks, and learning from failures. Keaton shares personal examples and analogies on failure, urging listeners to take risks and avoid becoming risk-averse. The episode concludes with a call for listeners to share the podcast and grow the audience.

(0:00) Cameron Pips' message and Keaton's initial response

(3:16) Feelings of aging, depression, and summer reflections

(7:15) Office decluttering and gifts from listeners

(9:22) Renewed excitement for life, family plans, and summer guilt

(11:30) Addressing self-awareness and confidence

(14:16) Michael Jordan's quote on failure and success

(17:21) Personal and business failures leading to growth

(24:05) Michael Jordan's public failures and their impact

(27:03) Importance of surrounding yourself with the right people

(27:30) Life experiences vs. material success

(27:51) Embracing risk, the unknown, and learning from failure

(29:01) The fear of failure and its impact on growth

(30:25) Notable figures who embraced failure

(31:06) The value of failure in childhood development

(32:15) Personal examples of failure and growth

(33:26) Running towards challenges and learning from failures

(34:03) The analogy of locusts and shedding hard shells

(35:11) Avoiding risk and consequences of playing it safe

(36:14) Fear of failure in starting a business

(36:48) Embracing and learning from scary situations

(38:10) Importance of not becoming risk-averse

(39:37) Worst-case scenario and opportunity to try again

(40:19) Reframing mindset towards growth and failure

(42:30) Encouraging listeners to embrace failure and take risks

(43:26) Request for listeners to share the podcast

(44:37) Desire to grow the podcast audience

(45:35) End of episode and outro

In this episode, Keaton Turner starts with a voicemail from Dan in Minnesota, discussing productivity hacks like recording multiple episodes in a day. He shares tips on selecting podcast guests and announces a call for listener auditions, featuring Carl Moniz as the first guest. Keaton explores identifying real customers within a company, emphasizing the importance for roles like project managers, marketing, HR, and payroll to understand their internal customers. He discusses evaluating employees based on customer satisfaction and reflects on his leadership responsibilities. The episode ends with a call to action for employees to identify and serve their customers and invites potential podcast guests to audition.

(0:00) Intro: Dan from Minnesota's voicemail and Keaton's reaction

(3:26) Productivity hack: Recording multiple episodes in a day

(5:17) Considering and finding interesting podcast guests

(10:23) Call for listener auditions & first guest announcement (Carl Moniz)

(12:13) Understanding who your real customer is

(17:56) Defining customers for different company roles

(23:32) Importance of back-office roles understanding their customers

(29:10) Project managers and serving their crews

(30:27) Marketing department's internal customers

(32:12) HR and payroll's responsibility to field employees

(33:47) Evaluating employees based on customer satisfaction

(34:37) Keaton reflects on his own role and customers

(36:07) CEO's responsibilities to the executive team

(38:01) Consequences of leadership defects

(39:00) Monthly scorecard for executive team satisfaction

(40:16) Customer service within an organization

(41:51) Keaton's accountability as a leader

(43:25) Encouragement for employees to identify and serve customers

(44:01) Audition call for podcast guests

In this episode, Keaton Turner reflects on the challenges faced during his mother's illness, emphasizing the importance of community and the need to compartmentalize emotions. Josh Mellott joins with words of encouragement, prompting Keaton to express gratitude and share his philosophy of living life to the fullest. He discusses the fear of missed opportunities and the commitment to using his platform for good. Keaton encourages listeners to seize opportunities, embrace life's unpredictability, and balance work with personal life. The episode concludes with a call to action for living fully, an introduction to sponsor Ferriotego, and details for listener engagement via the hotline.

(0:00) Cliffhanger from season two and Josh's video message

(3:22) Josh Mellott's encouragement and Keaton’s gratitude

(7:17) Challenges during Keaton's mom's illness

(8:48) Regret and the importance of community

(10:06) Compartmentalizing emotions and realizing his platform

(13:25) Living life to the fullest: Keaton's philosophy

(17:07) Taking risks and making memories

(22:33) Commitment to using platform for good

(24:15) Message about living fully and taking risks

(27:38) Seizing opportunities and embracing life

(28:18) Fear of missed opportunities

(30:14) Life’s fleeting nature and reflections

(31:07) Balancing work and personal life

(33:07) Fear of failure and decision making

(35:53) Life’s unpredictability and taking risks

(36:02) Sponsor: Ferriotego

(37:22) Importance of enjoying what you have

(37:49) Choosing how to be remembered

(40:54) Call to action: Living life fully

(41:19) Listener engagement and hotline details

In this episode, Keaton Turner addresses listener voicemails about hiring challenges, focusing on the fear and complexity of recruiting executive talent. He shares his experiences and disappointments with hiring executives and emphasizes the importance of giving new hires time to adjust. Keaton discusses managing expectations, inconsistent pay, and productivity issues, and introduces CFO Jeff to highlight the importance of strategic planning. Reflecting on the pitfalls of reactionary management, he stresses the need for proactive approaches, standardizing processes, and fostering cultural fit. The episode concludes with advice on leadership, patience, and honest feedback in managing executives, along with alternatives to firing underperformers.

(0:00) Listener voicemail and hiring challenges

(2:44) Podcast intro and meeting the listener

(3:34) Fear and difficulty of hiring executive talent

(4:07) Sunday activities and Per Diem hotline

(6:47) Podcast review from Matthew McClelland

(8:30) Addressing executive hire concerns

(9:11) Keaton's executive hiring experiences and disappointments

(12:20) Giving new hires time to adjust

(19:11) Experience with operations hire, Tucker

(24:15) Managing expectations and patience with new hires

(26:14) Inconsistent pay, lack of KPIs, and productivity approaches

(28:19) Early challenges and foundational principles

(28:43) Introduction of CFO Jeff and planning importance

(29:38) Skepticism towards strategic planning

(30:52) Realizing the value of strategic thinking

(32:24) Struggles with reactionary management

(33:23) Pitfalls of mom and pop businesses

(34:15) Moving from reactive to proactive management

(36:49) Standardizing processes and pay

(37:14) Tucker's changes to time entry practices

(38:56) Gradual operational improvements and accountability

(39:25) Patience and communication with new hires

(41:09) Cultural fit and clear expectations

(44:18) Self-reflection on leadership and accountability

(46:12) Advice on hiring and managing executives

(49:43) Patience and honest feedback in leadership

(53:36) Reflecting on mismanagement and talent retention

(54:10) Leaders’ self-reflection before staffing decisions

(54:29) Alternatives to firing underperformers

(54:42) Honest conversations and guiding team members

In this episode, Keaton Turner discusses the importance of surrounding oneself with genuine people and shares his podcast preferences. He explores new industry podcasts and how money and power often define success. Keaton reflects on his evolving social life and the significance of building a legitimate team. He highlights the traits of genuine individuals and the importance of confident hiring decisions. The episode covers the challenges of hiring the right people, evaluating your circle, and the awkwardness with new hires. Keaton emphasizes ownership, accountability, and giving credit to talented team members, while addressing the cost of a bad circle.

(0:40) The importance of legit people and Keaton's podcast preferences

(3:00) Exploring new industry podcasts and legitimacy standards

(5:03) Money, wealth, and power as measures of success

(8:24) Keaton's evolving social life and building a legit team

(11:16) Characteristics of legit people and confidence in decisions

(14:29) The importance of legit teams and delegating hiring

(18:33) The challenge and non-secret to hiring legit people

(22:32) Decisive action in hiring and team examples

(25:34) Surrounding yourself with talented people

(27:51) The challenge and process of evaluating your circle

(31:43) The awkwardness of new hires as bosses

(32:12) Ownership, accountability, and leadership

(34:00) Excuses, problem-solving, and team-based success

(37:25) Giving credit to talented team members

(38:42) The cost of a bad circle

(40:04) Changing the people around you

(41:16) Picking your hard path

(41:58) Finding legitimacy in new environments

(43:12) The pursuit of legitimacy and inventory of your circle