Companies are investing more than ever in workplace policies and employee well-being, but according to the 2026 Malaysia People@Work Index Report by O-Psych, the overall employee experience score is stuck at 62%, unchanged from last year, despite real  improvements in workplace risks and conditions.We dig into where the disconnect lies, and what businesses may be missing beneath the numbers.

We discuss:

• What the People@Work Index actually measures, and why psychosocial risk, well-being, and psychological safety matter

• The difference between disengagement and depleted capacity, and how strong KPIs can mask a deeper people problem

• Why employees report coping better personally but feeling less connected to purpose, and what that means for long-term motivation

• "Hidden pockets of toxicity" within a company. What it means and what can be done.

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