In this heartwarming and insightful episode, Pastor Laura Fry sits down with Jim Carbone, longtime usher for the Rochester Red Wings. Known for his warmth, humor, and gift for making every guest feel like family, Jim shares the stories and experiences that have shaped his remarkable approach to hospitality.
Jim reflects on why baseball is uniquely suited for connection, how he helps create a safe and welcoming environment at the ballpark, and the small but meaningful gestures that turn strangers into regulars—and regulars into friends. From engaging fans from around the world to navigating tricky situations with calmness and compassion, Jim shows how genuine care and personal attention can transform any space into a place of belonging.
Along the way, he recounts formative memories: early lessons learned as a young waiter, a bar he and friends opened in college that welcomed everyone from students with dogs to theatergoers in pearls, and a mentor in Texas who taught him that relationships always come before business. Pastor Laura and Jim explore how these principles translate powerfully to church life, reminding us that hospitality starts with simple human connection—seeing people, valuing them, and inviting them into community.
This uplifting conversation is full of warmth, humor, and practical wisdom for anyone who wants to help others feel at home. Plus, stick around for a fun surprise guest who brings the conversation to an unforgettable close!
Recorded on November 9, 2025.