Most coaches think growth means getting more clients. But if clients are leaving just as quickly as they come in, the real problem may be retention.

Niki Sims joins Andrew Jackson to talk about personal training client retention, reducing churn, and creating a better coaching experience from the first touchpoint through the long-term client relationship.

They discuss why churn is like a leaky bucket, why exit surveys are useful but often too late, and why the onboarding process is one of the most important moments in the client journey. Niki explains how coaches can improve retention by setting clear expectations, delivering consistently, spotting early warning signs, and making clients feel seen before they start drifting away.

They also cover missed workouts, motivation and enjoyment metrics, the importance of explaining programming decisions, and why value is about more than sets, reps, and technical feedback.

If you coach clients in person or online, this conversation will help you keep clients longer, reduce churn, and build a more stable coaching business.

PS - Interested in learning more - schedule a 1:1 call: https://app.reclaim.ai/m/mac-barbell-logic/turnkey-coach-team-call

Connect with Andrew Instagram: https://www.instagram.com/andrewbarbender/ X: https://x.com/AndrewBarBender

Connect with Niki Instagram: https://www.instagram.com/niki.in.the.gym/