When COVID-19 struck, healthcare administrators were forced to create tech-driven experiences. Now that we have a “new normal," demand is higher than ever for techie solutions like virtual care services. Senior editor Paige Minemyer interviews Rajeev Ronanki, chief digital officer of Elevance Health, on what health plans should be doing to provide a more personal patient experience.

More than 83 million people in the U.S. live in areas where there’s a shortage of primary care physicians. And the demand for primary care is almost certainly going to increase. So, what do we do? In this episode, Fierce Healthcare’s writer Frank Diamond put that question to Hoangmai (Mai) H. Pham, M.D., president and CEO of the Institute for Exceptional Care.

To learn more about topics in this episode:

• Anthem, CloudMedx launch digital tool to help employers, public health officials track impact of COVID-19  
• Anthem-backed Hydrogen Health rolls out virtual primary care services for insurers, employers
• Industry Voices—Achieving digital transformation without adding to digital fatigue
• Anthem hits more than 12M registered members on its Sydney app
• Hybrid payment model touted as lifeline for primary care physicians: study
• HCSC teams with Teladoc to roll out virtual primary care next year
• Primary care docs need 27 hours a day to provide guideline-based care, study finds
• Fierce JPM Week

Podnosis is produced by senior multimedia producer Teresa Carey with managing editor Querida Anderson and senior editors Heather Landi and Paige Minemyer. The sound engineer is Caleb Hodgson. The interviews are by all our “Fierce” journalists. Like and subscribe wherever you listen to your podcasts.

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