In Episode 21 of the Pest Perspectives Podcast, Shaun is joined by Paul Westgate, Managing Director of Veritas Pest Consultancy, for a wide-ranging conversation about professionalism, training, pest control standards and where the industry needs to improve.
Paul has worked across virtually every level of professional pest management — from technician and field biologist roles through to consultancy, training, food manufacturing, auditing and industry representation.
And he isn't afraid to challenge the industry.
We discuss whether professional pest controllers are doing enough to separate themselves from amateur pest control, why simply putting down more bait isn't professional pest management, and why knowledge, communication and understanding the customer's needs are becoming increasingly important.
Paul also explains one of his favourite principles:
“The more you learn, the more you earn.”
That doesn't just mean money. Better knowledge can mean better results, better customer relationships, more five-star reviews, fewer callbacks and ultimately becoming a better pest professional.
Topics include:
🐀 Rodenticide stewardship and environmental responsibility
🎓 Why pest controllers should never stop learning
👨🔬 The difference between an amateur and a professional
🏭 Pest management inside food manufacturing sites
📋 BRC, SALSA, Tesco, M&S and other auditing standards
🗣️ Why customer-service skills matter in pest control
🪤 Glue-board legislation and the challenges surrounding it
🔬 Field biologists, consultancy and technical pest management
📊 Why the industry needs better data and research
🧠 Resistance, pest behaviour and evidence-led control
💼 Building value rather than simply selling pest control products
🤝 The role of BPCA, NPTA and wider industry collaboration
📚 Training, qualifications and raising professional standards
🔮 Where professional pest management needs to go next
Paul also shares experiences from more than two decades in the industry, including working with major food manufacturers, carrying out audits, training pest professionals and helping businesses improve their pest-management programmes.
This isn't just a conversation about killing pests.
It's about what it actually means to call yourself a professional pest controller — and what the industry can do to keep raising the standard.
🎙️ Pest Perspectives Podcast – Episode 21
🎤 Guest: Paul Westgate
🏢 Veritas Pest Consultancy
If you work in pest management, food manufacturing, auditing or are looking to develop your career in professional pest control, this episode is packed with practical experience, strong opinions and plenty to think about.
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Veritas Pest Consultancy
Please do get in touch with any Pest Control, Field Biologist, Training or Consultancy questions. We’re always happy to help where we can.
https://veritaspestconsultancy.co.uk/