Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.

Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.

In this episode, host Patti Mara is joined by pharmacist Darden

Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama

(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable

insights and experiences, particularly how focusing on understanding and

catering to customers' needs has been their secret sauce to profitable

growth.

In this episode, host Patti Mara is joined by pharmacist Darden

Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama

(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable

insights and experiences, particularly how focusing on understanding and

catering to customers' needs has been their secret sauce to profitable

growth.

In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS. Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care.

He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.