My guest today is Phillip Hunter. Phillip is a strategy and innovation consultant focused on conversational systems. He has a long trajectory working on such systems; among other roles, he was head of user experience for Amazon Alexa Skills. In this conversation, we focus on conversation itself, and how to design systems that converse.

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Show notes

• Phillip Hunter on LinkedIn
• Phillip Hunter on Twitter
• Conversational Collaborative AI Services (Phillip’s consultancy)
• Brenda Laurel
• Don Norman
• Google Assistant
• Amazon Alexa
• HomePod
• Because Internet: Understanding the New Rules of Language by Gretchen McCullough
• Wizard-of-Oz testing
• Adobe XD
• Voiceflow
• Botmock
• Google Dialogflow CX
• Alexa Skills Kit
• How We Talk: The Inner Workings of Conversation by N.J. Enfield

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