Author and SLO guru extraordinaire Alex Hidalgo talks to hosts Adriana and Ana about starting out in tech young, giving up on tech and getting a degree in Philosophy, finding his way back to tech, and eventually discovering a passion for Service Level Objectives (SLOs). Alex digs deep into SLOs, answering questions like: What are SLOs? Why are they important? How do they fit into reliability? He also talks about the OpenSLO project, which aims to be a vendor-neutral way to codify and standardize the definition of SLOs.