The Premise: The demands of IT support make physical distancing not practical in all situations. 

With many people working from home as a result of the COVID-19 pandemic, IT is faced with challenges of how it can fulfill its support mission while maintaining a safe physical distance. Certainly the proliferation of cloud services has changed the landscape considerably for a lot of organizations, removing some of the infrastructure that would otherwise need to be maintained by the organization. But cloud data centers, automated though they may largely be, still require physical footprints, and other support becomes much harder, if not impossible, when maintaining pandemic distancing. In this episode, the roundtable discusses how they’ve changed their IT support as a result of the pandemic, if it’s possible to maintain distances while still providing effective IT, and what support challenges lay ahead as week of self-isolation turn into months.

On-Premises for today’s roundtable:

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