Alex McEachern is a retention/loyalty enthusiast, Disney nerd, and diehard basketball fan.

He is the Brand Marketing Manager at Loop Returns, a previous Shopify brand owner, and the Co-Host of The Exchange (a podcast on retention).

We met with him to discuss this hidden layer of customer experience: Returns and Exchanges and how Loop is innovating this space.

Alex McEachern is a retention/loyalty enthusiast, Disney nerd, and diehard basketball fan. He is the Brand Marketing Manager at Loop Returns, a previous Shopify brand owner, and the Co-Host of The Exchange (a podcast on retention). We met with him to discuss this hidden layer of customer experience: Returns and Exchanges and how Loop is innovating this space.

Pioneering the online exchange experience. The Loop Returns story.

From starting their businesses in their parents' garage or in a small apartment to making a difference in the DTC world, these brand founders are sharing with you the story of how they made it and what keeps them motivated every day in this crazy ecommerce industry.

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Pioneering the online exchange experience. The Loop Returns story.

Pioneering the online exchange experience. The Loop Returns story.