Kim Ridgen, Associate Director of Accreditation for the IAED, discusses barriers and drivers of success dispatch agencies face when they are trying to become accredited centers of excellence (ACEs), including agency culture, timeline for the achievement, and protocol compliance. 

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Read the paper (or just the abstract) here: https://aedrjournal.org/for-us-its-the-only-way-characteristics-of-ace-achievement-and-barriers-to-success/