Practitioners Corner

Playing Nice in the Talent Sandbox: Navigating Boundaries with Laura Mazzullo from Eastside Staffing

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In this episode, Ryan Leary and William Tincup chat with Laura Mazzullo, founder of Eastside Staffing, about the nuances of talent acquisition. They tackle recruiter therapy, setting boundaries for both hiring managers and candidates, and the pivotal role of external staffing firms as companies scale.

Takeaways

  • Working with HR clients can be challenging due to the embarrassment factor and the perception that they should be able to handle recruitment themselves.
  • Clients may feel shame or guilt about needing external help, but it's important to remind them that it's not a failure and that external expertise can be valuable.
  • Teaching and educating clients can be beneficial, but it's crucial to focus on delivering results and outcomes rather than getting clients to understand the intricacies of the process.
  • Setting clear boundaries and not taking on responsibilities that are not yours is essential to maintaining a healthy client relationship. Recruiters often struggle with confidence, especially when dealing with high-level executives or difficult conversations.
  • Gender can play a role in confidence levels, with women often feeling less confident in business settings.
  • Building confidence is a challenge for recruiters, but it is essential for success in the industry.
  • Guilt can influence recruiters' decision-making and their desire to please everyone.
  • Setting boundaries and tolerating relationships are important aspects of maintaining confidence and professional success in recruiting.


    • Chapters

    00:00 Introduction and Pronunciation

    01:40 Introducing Laura Mazzullo

    03:27 Challenges of Working with HR Clients

    05:27 The Embarrassment Factor

    09:37 The Perception of Needing External Help

    13:31 Teaching and Educating Clients

    15:27 The Value of Expertise

    17:54 Not Taking on Others' Responsibilities

    18:43 Simplifying Proposals and Processes

    19:24 Not Chasing Clients

    20:33 Managing Client and Candidate Expectations

    21:28 Finding the Threshold for Expectations

    22:33 Prioritizing Recruiter Satisfaction

    23:32 Taking Ownership of Criticism

    25:18 Balancing Self-Blame and Self-Confidence

    26:16 Analyzing Criticism Objectively

    28:24 Educating Candidates on the Hiring Process

    29:24 Understanding Different Definitions of Toxicity

    30:02 The Desire for Perfectionism in Talent Acquisition

    33:33 Giving Feedback to Hiring Managers

    35:27 Fear of Upsetting Hiring Managers

    37:44 Overcoming Fear and Insecurity

    38:27 The Confidence Gap

    39:14 Gender and Confidence

    40:09 The Challenge of Building Confidence

    40:56 The Role of Guilt

    41:48 The Difficulty of Firing and Layoffs

    42:14 The Importance of Remembering Our Worth

    42:48 The Need for Boundaries

    44:00 The Challenge of Getting Hiring Right

    45:27 The Role of Guilt in Recruiting

    46:33 The Pressure to Please Everyone

    48:48 The Fear of Ruffling Feathers

    49:50 Sticking Up for Your Expertise

    51:04 The Importance of Kindness

    52:24 Setting Boundaries and Tolerating Relationships

    55:02 The Consequences of Over-Pleasing

    55:44 The Power of Handwritten Cards

    56:01 Conclusion

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