pmXcite - 'The Podcast'

In this episode, Terri is a little fired up about how the "experts" have told us for years that property managers and salespeople need to have completely different qualities and skills sets, particularly when it comes to rent roll growth.

This is why she is so excited to see the shift in thinking that is occurring in this space throughout the industry and wants everyone to board the growth train in their office.  

The discount code Terri mentions is PMSRULE.  Use this when purchasing the Next Level Growth Program to receive $100 off the price of either the Live or On Demand version.

Once again our thanks go to Inspection Manager for their support in bringing this podcast episode to you - they really are all about making the lives of property managers easier.

You might not agree with what Terri has to say this week on the Podcast where she talks about removing the words Zero Tolerance from a Property Manager's vocabulary when referring to how they manage rent being paid on time.

She believes it is an outdated and overused term that is not relevant in today's market and actually damages relationships way more than we realise.

Terri shares her own experience as to what happened when she went all "Terminator" with her zero-tolerance manner with a renter and why these words should not form part of your "pitch" to prospective clients.

And as always, she shares an example of a script she recommends that send the right message to our clients.  One for a new renter and another for a potential owner.

Once again, we thank our friends at Inspection Manager for their support of the podcast.  They really do enjoy helping to make the lives of property managers easier.

Words possess immense power and potential. The words we choose can have a significant impact, which is why it's important to be deliberate (and careful) when choosing them.

Today, Terri delves into how small changes in a Property Manager's language can speed up the decision-making process for clients and minimise the need for follow-up, ultimately freeing up more time in their busy days. And the best part? The solution doesn't require complex jargon!

In this week's episode of the podcast, Terri shares a little about a very cool piece of AI which she feels will rock most Property Managers' worlds. She talks about how she believe Chat GPT will be able to transform how Property Managers are creating advertisements for their available properties, delivering better value for their clients AND reducing their own stress levels at the same time.

Thanks to our friends at Inspection Manager for once again supporting property managers through this podcast.

In this week's episode Terri shares some suggestions on how to improve the way we communicate with our clients through email autoresponders.  Property Managers love a good "Out of Office" response and they are definitely handy when advising someone we are going to be offline for a while.

But... they can actually be sending the wrong message to our clients if we are not careful.

Terri has 7 tips to help you make your "Out of Office" email response send the right message to your clients - helping to reinforce just what a great person you are while at the same time, letting them know you aren't around at the moment 😁

Thank you to our friends at Inspection Manager for their support with this podcast - they are always looking for ways to make the lives of property managers easier.

In this episode, we discuss the importance of carefully crafting the automated messages from your leasing software. The messages people receive from you when they first book an inspection or enquire about a rental property.

These emails and SMSs can either make you sound like you are just going through the motions and that you are bored and uninterested.  Or, they can show that you really care and want to help. That you are someone they want to work with.

Terri highlights how easy it is to make you (and your agency) more likeable in people's eyes, particularly during a time when they are feeling a little vulnerable and most likely a little out of sorts.  

Thanks go to our friends at Inspection Manager for their support with this podcast - they are always looking for ways to make the lives of property managers easier.

This episode is released one week before most agencies finish up for Christmas.  Terri highlights the 5 Critical Conversations she believes every Property Manager should have before they close up shop for the holiday break.

In the podcast, she shares a script for each "conversation" so that you can hear not only what to say, but the tone to deliver it in.

These Critical Conversations to have are:

1. With Owners who have properties available for lease over Christmas

2. With Tenants who are moving out over the Chrissy break - super important if your office is closing

3. With those tenants who have or are moving into a property just before Christmas

4. With new tenants who are moving in during your first week back in the office

5. With tenants who have reported repairs that are not going to be actioned until the new year

Thanks go to our friends at Inspection Manager for their support with this podcast - they are always looking for ways to make the lives of property managers easier.

In today's episode Terri discusses the "saga" of PropertyMe's price increase email to their clients and the subsequent fallout.

She uses it to create a case study for property manager around communication for, let's just say, more "sensitive" matters with our clients (anything to do with money). Terri runs through the 3 T's for nailing your communication - Technique, Timing & Tone and highlights where she believes these guys went wrong with their price increase rollout and why their clients have reacted so negatively.

Thanks go to our friends at Inspection Manager for their support with this podcast - they are always looking for ways to make the lives of property managers easier.

Welcome back to another episode of pmXcite the Podcast, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I share my two favourite words to use in property management. The ones that not only make me look good, but really build trust with our clients. You may be surprised to hear what they are 😂 

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I answer a question from a property manager who is a little worried about how to tackle the subject with her clients who have properties available over Christmas.  She says “For the first time, our office is going to be closing between Christmas and New Year.  We have a plan in place for our current renters and I’m confident we will be able to manage this space really well, including any emergencies that crop up.  It’s the properties for lease I am worried about.  I am not sure how to tell  owners we won’t be opening their properties for 10 days. Do you have a script we can use?” If you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!