🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information

☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate

In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process for representatives.

📞Do you want to sound polite and courteous with customers? Use modal verbs of politeness for requesting customers for their information. Use modals like "Can/May I have" instead of "I need".

✔️ Correct: May I have your social security number? 

☝️ Incorrect: I need your social security number?