🎙️🎧Podcast 3 │Wireless Carrier Vocabulary  • Learn English for Customer Service

In this Episode:

✔️ Vocabulary for cell phone carriers 

✔️ Listening Practice 

✔️ What is a wireless cell phone carrier? 

✔️ T-Mobile's Family Plan

Reading Article by droidlife.com 

"Announced this week, T-Mobile is offering a free line of service when you add a line to an existing T-Mobile ONE family plan. That means, you can go into a T-Mobile store and add one line to your existing plan, then get another line for free. In total, you will need to have three lines of service in order to get credit for the free 3rd line."

"As T-Mobile notes, so long as the first two lines stay paid, the third will remain active. As a bonus, you can use this third line for whatever you want, not just a phone. You can use it for a tablet, a SyncUp DRIVE for your car, or even a smartwatch. It’s entirely up to you." 

✔️Lesson Vocabulary 

▪️T-Mobile 

T-Mobile is a cellphone wireless carrier. T-Mobile is the third largest carrier in the United States with 72.6 million customers. 

Example: T-Mobile has almost 73 million customers in the United States.

• Cell phone wireless carrier 

A communications company dedicated to providing wireless cellphone services.

Example: T-Mobile is the third largest cellphone carrier in the United States. 

▪️ line of service

noun: a cellphone number 

Example: Let me offer you a free line of service. 

▪️ add a line 

verb: to increase, or to include something extra 

Example: Mrs. Ferguson, you have 2 lines of service. Would you like to add  a third line?

▪️ family plan

noun: a plan which is made for members of a family that includes some kind of benefit

Example: Everybody in the family has a cellphone; thanks to our family plan.

▪️ for free

prepositional phrase: without charge or cost 

Example: I received a second phone for free. 

▪️ so long as

preposition: used to say that one thing can happen or be true only if another thing happens or is true. 

Example: You can get credit so long as you pay on time.

▪️ remain active 

verb phrase: to be in use 

Example: You have to make a payment if you want your service to remain active.

▪️ as a bonus 

prepositional phrase: used to say that something extra exists 

Example: As a bonus, we will give you a free month of service for your purchase.

▪️ a SyncUp Drive 

noun: is an all-in-one connected car solution that easily transforms your car into a rolling Wi-Fi hotspot and gives you vehicle diagnostics, safety, and security features like tracking your vehicle by GPS. 

Example: I don’t remember where I parked the car. 

But no problem, let me check my SyncUp Drive APP to find my car. 

▪️ It’s entirely up to you.

phrase: it’s completely your decision to take 

Example: It’s entirely up to you to change your attitude.

Want to be fluent in English and learn English for Customer Service?

This is the best Podcast to get started with Intermediate English for Customer Service for learners of English as a Second Language or if you want to learn Call Center Soft Skills.

-Learn Customer Service skills: Empathy, Troubleshooting, Soft Skills, Call de-escalation and others

-Practice your active listening

-Call Center Role Plays

-Empathy Scripts

-Sales Role Plays

-Grammar, Vocabulary and more!