Welcome to the second Episode in our Consumer Standards Regulations series.

In our second episode, our experts Daniel Fitzpatrick, Legal Director, and Darren Hooker, Partner and Head of our Social Housing Governance Team, are joined by Jonathan Driscoll, Assistant Director of Engagement at the Regulator for Social Housing.

Together they discuss the following:

• How the role of the regulator has evolved

• What it expects of Social Landlords in particular Local Authorities.

• Issues around Tenant’s complaints procedures and self-referral.

• Best practice for Social Landlord’s when engaging with the Regulator and what outcome can they expect.