Podcast – BDR

Podcast – BDR

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Podcast – BDR episodes

  • Using Outbound Calling to Generate Leads

    BDR


    Using Outbound Calling to Generate Leads

    In this episode of the Prime Resources podcast, BDR Head Coach Darbi Shumway discusses how outbound calling is a powerful lead-generation strategy. Darbi shares the importance of understanding the target audience, the role of effective scripting, and the qualities that make a successful outbound caller. Darbi also emphasizes the need for training, the significance of handling objections, and the potential pitfalls teams may encounter. Learn how to maximize opportunities year-round in your business by implementing an outbound calling strategy that drives leads!

    Listen here:

    Key Takeaways

    • Outbound calling is a structured business plan to reach customers.
    • Choosing the right person for outbound calls is vital.
    • Scripts are crucial for effective outbound calling.
    • Practice scripts to build confidence before calls.
    • Training should include customer service and sales skills.
    • Set achievable goals and incentives for the team.
    • Existing customers are a valuable resource for leads.
    • Using Outbound Calling to Generate Leads Time Stamps

      • 00:00 Introduction and Background
      • 02:43 Using Outbound Calling Throughout the Year
      • 05:15 Crafting Effective Scripts
      • 08:21 Training and Incentivizing the Team
      • 11:45 Using Psychology in Outbound Calling
      • 14:20 Incorporating Texting in Outbound Calling
      • 18:00 Target Metrics and KPIs
      • 24:47 Pitfalls in Outbound Calling to Watch Out For
      • 28:31 Summary and Final Thoughts
      • About Darbi Shumway

        Darbi Shumway brings over 15 years of contracting industry expertise to her role at BDR, where she excels as a business coach. With a background in founding and growing three successful businesses, Darbi’s entrepreneurial spirit is matched by her commitment to helping companies optimize their potential. Her specialties include business planning, service operations, sales, and leadership development, areas in which she has coached over 47 companies with revenue ranging from $1 million to $50 million.

        About the Prime Resources Podcast

        BDR’s Prime Resources Podcast host, Matt MacArthur, is senior vice president of training & marketing. Having worked in the industry for over two decades, he continually works with BDR’s trainers to improve training materials and class delivery. He leads the marketing department in developing marketing tools for BDR’s 50+ business training classes and coaching services, including the Profit Coach program.

        Each episode of Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results, with ‘Prime’ being the most flourishing stage or state.

        LISTEN TO MORE EPISODES
        LISTEN ON SPOTIFY

        The post Using Outbound Calling to Generate Leads first appeared on BDR and is written by Erin Kunz.

        31 min
      • From Clicks to Clients: How Contractors Can Navigate the Latest Google Updates to Maximize Marketing ROI

        BDR


        From Clicks to Clients: How Contractors Can Navigate the Latest Google Updates to Maximize Marketing ROI

        In the latest episode of BDR’s Prime Partners Podcast, Zene Wynkoop, Director of Client Services & Technology at BxB Media, discusses the crucial role of staying updated on Google’s changes to optimize your marketing strategy and budget.

        In this episode of the Prime Partners podcast, Zene Wynkoop, Director of Client Services & Technology at BxB Media, discusses the crucial role of staying updated on Google’s changes to optimize your marketing strategy and budget.

        This short conversation explores the importance of maintaining an updated Google Business Profile, the role of diverse content strategies, and the significance of measuring ROI effectively. Zene shares insights on common mistakes contractors make and offers predictions on future trends in digital marketing, emphasizing the need for adaptability and continuous learning in the industry.

        Listen here:

        Key Takeaways
        • Investing in digital marketing can yield significant returns.
        • Google’s algorithm changes frequently, impacting marketing strategies.
        • A well-maintained Google Business Profile is crucial for visibility.
        • Video content is increasingly favored in search results.
        • Attribution is essential for measuring marketing effectiveness.
        • Contractors often neglect the importance of customer reviews.
        • AI-driven search is shaping the future of online marketing.
        • Mobile optimization is critical for capturing leads.
        • Every market is unique; A-B testing is necessary for success.
        • Time Stamps
          • 00:00 Introduction
          • 08:41 Recent Changes in Google and Their Impact
          • 14:24 Content Types and Their Importance in Marketing
          • 23:10 Measuring ROI and Revisiting Past Strategies
          • 26:48 Effective Targeting and Attribution in Marketing
          • 31:23 Understanding Market Differences and A/B Testing
          • 38:23 The Importance of Google Business Profile and Mobile Optimization
          • 44:35 Preparing for Future Google Updates and AI Integration
          • About Zene Wynkoop

            Zene Wynkoop is the Director of Client Services & Technology at BxB Media. A seasoned paid digital advertising strategist with over 12 years of experience in the home services industry, Zene has a successful track record of helping contractors maximize their marketing ROI. During his time working with businesses, he has specialized in Google Ads, SEO, and WordPress front-end development. Now in a leadership role with BxB Media, he guides other marketing professionals in helping businesses succeed.

            Contact Information

            BxB Media

            • Facebook
          • LinkedIn
          • Zene Wynkoop

            • LinkedIn

            313-651-7157
            Time Zone: ET

            About the Prime Partners Podcast

            BDR’s Prime Partners Podcast host, Tyler Gunhus, is BDR’s Marketing Manager. He has over ten years of communications experience spanning print, broadcast, and product marketing. After graduating from Biola University with a Communication and Media Arts degree, Tyler joined a large media company, coordinating content creation, social media, and promotions. He joined the BDR team in 2020, helping lead the marketing strategy and execution, focusing on brand development.

            In 2024, he became the host of the Prime Partners Podcast, which delivers insight into services, resources, and business practices that can help your company succeed faster.

            Each episode features a BDR partner company or client who shares ways you can drive your company forward.

            Want to learn more about the BDR SAI partner highlighted in this episode? Reach out to BDR’s Client Experience Coordinator, or go to: https://www.bdrco.com/partners/

            LISTEN TO MORE EPISODES
            LISTEN ON SPOTIFY

            The post From Clicks to Clients: How Contractors Can Navigate the Latest Google Updates to Maximize Marketing ROI first appeared on BDR and is written by Erin Kunz.

            51 min
          • Expanding into Electrical Services

            BDR


            Expanding into Electrical Services

            In this episode of the Prime Resources Podcast, BDR Head Coach and electrical expert Joel Bruch discusses the trends and opportunities in the electrical services industry and the increasing demand for electrical services due to the electrification of daily life.

            Joel highlights the need for contractors to understand their customers’ needs and provide solutions to ensure their safety and convenience, along with advising contractors to start with a solid foundation – such as hiring a qualified master electrician – and have the necessary resources and tools for the trade. Discover how to expand your market by moving into electrical services and the steps necessary to hit the ground running with a new product offering.

            Listen here:

            Key Takeaways

            • The demand for electrical services is driven by the electrification of daily life and the need for electrical home safety.
            • Contractors should focus on providing solutions that ensure their customers’ safety and convenience.
            • The electrical services industry opportunities include whole home surge protection, electrical home inspections, and energy-saving solutions.
            • Contractors should start with a solid foundation, hire a qualified master electrician, and have the necessary resources and tools for the trade.
            • Having a plan, being focused and structured, and avoiding trying to do too much at once is essential.
            • Expanding into Electrical Services Time Stamps
              • 00:00 – Introduction
              • 03:19 – Trends and Demand for Electrical Services
              • 07:34 – Opportunities in Electrical Services
              • 10:42 – Assessing Customer Base for Electrical Services
              • 21:57 – Discussing Energy Savings with Customers
              • 25:01 – Preparing to Expand into Electrical Services
              • 28:20 – Pitfalls to Avoid in Expanding into Electrical Services
              • 34:01 – Final Thoughts
              • About Joel Bruch

                Joel Bruch has an extensive business development and training background, bringing years of expertise to his role at BDR. Having excelled in various leadership positions, Joel has a proven track record of driving growth and fostering strong client relationships. His commitment to helping businesses maximize their potential through strategic planning and operational efficiency has been key to his success. Joel’s passion lies in coaching and mentoring companies to refine their processes, enhance their performance, and achieve sustainable success, making him a valued asset to BDR’s team of experts.

                About the Prime Resources Podcast

                BDR’s Prime Resources Podcast host, Matt MacArthur, is senior vice president of training & marketing. Having worked in the industry for over two decades, he continually works with BDR’s trainers to improve training materials and class delivery. He leads the marketing department in developing marketing tools for BDR’s 50+ business training classes and coaching services, including the Profit Coach program.

                Each episode of Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results, with ‘Prime’ being the most flourishing stage or state.

                LISTEN TO MORE EPISODES
                LISTEN ON SPOTIFY

                The post Expanding into Electrical Services first appeared on BDR and is written by Erin Kunz.

                38 min
              • A Lifeline to Technicians: How to Better Support Your Team in the Field

                BDR


                A Lifeline to Technicians: How to Better Support Your Team in the Field

                In this episode of the Prime Partners podcast, Peter Capuciati, chairman and CEO of Bluon, discusses the challenges faced by technicians in the HVAC industry and how owners and managers can provide a lifeline through innovative data access and support.

                The conversation explores the evolution of technician training, the generational shift in the workforce, and the impact of Bluon’s solutions on business efficiency and technician performance.

                Listen and discover how investing in technician support leads to happier customers, more technician retention, and more successful business returns.

                Listen here:

                Key Takeaways
                • Technicians are underserved in terms of support and data.
              • The skilled labor shortage is impacting technician training.
              • Technicians prefer quick, accessible information over lengthy support calls.
              • Younger technicians are more reliant on technology for support.
              • Investing in technician support leads to happier customers and techs.
              • Time Stamps
                • 00:00 Introduction and Background
              • 07:47 The Challenges of Technician Support
              • 13:30 The New Way to Support Technicians
              • 22:16 The Impact of Equipping Technicians with Resources
              • 24:58 Implementing Bluon in Your Business and the Benefits
              • 31:06 Conclusion
              • About Peter Capuciati

                As chairman and CEO, Peter Capuciati is responsible for Bluon’s overall vision and business strategy. Peter’s unique “bilingual” background—as a nuclear physicist from Columbia University and a seasoned entrepreneur with decades of experience navigating over $20B in deals—gives him a truly unique perspective on fully understanding the company’s technical and business sides.

                Contact Information

                Bluon

                • Facebook
              • LinkedIn
              • Instagram
              • Peter Capuciati

                • LinkedIn

                [email protected]
                1-855-425-8686
                Time Zone: PT

                ABOUT THE PRIME PARTNERS PODCAST

                BDR’s Prime Partners Podcast host, Tyler Gunhus, is BDR’s Marketing Manager. He has over ten years of communications experience spanning print, broadcast, and product marketing. After graduating from Biola University with a Communication and Media Arts degree, Tyler joined a large media company, coordinating content creation, social media, and promotions. He joined the BDR team in 2020, helping lead the marketing strategy and execution, focusing on brand development.

                In 2024, he became the host of the Prime Partners Podcast, which delivers insight into services, resources, and business practices that can help your company succeed faster.

                Each episode features a BDR partner company or client who shares ways you can take your company forward.

                Want to learn more about the BDR SAI partner highlighted in this episode? Reach out to BDR’s Client Experience Coordinator, Samantha Minnar, or go to: https://www.bdrco.com/partners/

                Listen HERE for more podcast episodes from BDR.

                The post A Lifeline to Technicians: How to Better Support Your Team in the Field first appeared on BDR and is written by Erin Kunz.

                32 min
              • Succeeding with an Online Store

                BDR


                Succeeding with an Online Store

                In this episode of the Prime Resources Podcast, BDR Head Coach Gwen Campbell discusses the concept of an online store for contractors and provides insights on how to succeed. She explains that an online store can be anything from a simple cart system to a builder system where customers can customize their purchases.

                The key is determining what type of online store to offer and what options to present to customers. Gwen also emphasizes the importance of having a sales process and involving the entire team in the online store setup.

                Discover how to capture more opportunities in your market and reach a growing number of consumers who prefer to purchase online!

                Listen here:

                Key Takeaways

                • An online store for contractors can be a simple cart or builder system where customers can customize their purchases.
              • A well-defined sales process and involving the entire team in the online store setup are crucial for success.
              • The online store presents an opportunity for contractors to reach a growing number of consumers who prefer to purchase online.
              • Selling systems online requires the right technology and software, such as load calculation and pre-qualification tools, to support them.
              • Pre-qualifying customers before they go through the online store can help increase sales conversion rates.
              • Working with third-party platforms or marketing companies can simplify the setup and maintenance of the online store.
              • Regularly reviewing and updating the online store, including product offerings and pricing, is essential to stay competitive.
              • Exploring financing options that offer pre-qualification features can enhance the customer experience and increase sales.
              • Succeeding with an Online Store Time Stamps
                • 00:00 – Succeeding with an Online Store for Contractors
              • 04:04 – The Opportunity of Online Stores for Contractors
              • 06:06 – System Selling and Technology in Online Stores
              • 07:56 – The Importance of Pre-Qualifying Customers
              • 10:41 – Setting Up and Maintaining an Online Store
              • 13:29 – Communicating with the Sales Team
              • 15:58 – Enhancing the Customer Experience with Pre-Qualification
              • 18:02 – Regularly Updating the Online Store
              • About Gwen Campbell

                Gwen Campbell boasts a 15-year career in HVAC, excelling in various roles from sales and marketing to service management and accounting systems. Rising through the ranks, she introduced innovative sales strategies that significantly boosted profitability and morale. Gwen’s dedication to building a sales culture and client trust has been a cornerstone of her successful career, which fuels her passion for sales planning, building processes, tracking the numbers, the ritual of the sales process, and winning referrals.

                About the Prime Resources Podcast

                BDR’s Prime Resources Podcast host, Matt MacArthur, is senior vice president of training & marketing. Having worked in the industry for over two decades, he continually works with BDR’s trainers to improve training materials and class delivery. He leads the marketing department in developing marketing tools for BDR’s 50+ business training classes and coaching services, including the Profit Coach program.

                Each episode of Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results, with ‘Prime’ being the most flourishing stage or state.

                LISTEN TO MORE EPISODES
                LISTEN ON SPOTIFY

                The post Succeeding with an Online Store first appeared on BDR and is written by Erin Kunz.

                23 min