Welcome to episode 231 of the IABC International Podcast. On this episode Elizabeth Williams Principal, National Creative Director from Buck talks about how they work with one of their clients from the entertainment world leveraging pop culture to create positive impact when it comes to engaging with staff about their benefits. #IABCGQ

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On the IABC website you'll always find powerful, relevant articles to help your professional communication practice. One of the latest articles is from Cheryl Ross entitled Help Leaders Navigate Layoffs: Increase visibility to gain employees’ trust.

Read article in full.

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Thanks for listening to this episode. Connect with us on Twitter and Instagram for exclusive podcast content.

A gold star for everyone who shares this with a friend :)

Music is from Joakim Karud and Ikson,

Produced and presented by Dan Gold

This is an IABC production.

Welcome to the IABC International Podcast, on this episode Megan Osborne joins us to talk about how they won an IABC Gold Quill Award. 

NSW Trustee & Guardian is a state government agency that provides Will-making and deceased estate administration services and can also be appointed by a court or tribunal to act as a person’s financial manager and/or guardian if they lack the ability to make decisions for themselves because they have a disability.

As an organisation with a purpose statement ‘To protect, promote and support the rights, dignity, wishes and choices of our customers’ having a shared language and understanding of how to achieve this to a high standard was a missing piece of the puzzle.

Insights showed there was an opportunity to improve customer service. Customer satisfaction was either low or declining, complaints were on the rise and staff morale was down following an organisational restructure in 2016.

NSW Trustee & Guardian’s Communications & Engagement team worked to develop the Customer Excellence Principles Team Activities as a tool to turn this around and embed a culture of customer service excellence.

Read this excellent article in full with photos and metrics on the IABC New South Wales website.

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Didn't make it to the IABC Virtual World Conference? You can still register to have access to all of the sessions for 12 months. wc.iabc.com

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Share this free podcast with colleagues - they'll thank you for it. 

Music is from Joakim Karud (soundcloud.com/joakimkarud) and Ikson (soundcloud.com/ikson)

Produced and presented by Dan Gold

This is an IABC Production

This is not a regular episode of the IABC International Podcast, but an opportunity for you to experience the influence that the IABC Fellows have to audiences around the world. Kate Macauley's The Internal Comms Podcast invited Fellows Jennifer Wah, Brad Whitworth and Neil Griffiths to a roundtable discussion on the impact of Coronavirus. 

It's wonderful to hear from these icons of our profession, offering their insights which you can use to inform and guide your organization, wherever you are in the world.

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Can we start to make some predictions about how this global pandemic might impact business, leadership and, in turn, communications? The economists are predicting a global recession. 

So, clearly there will be some negative consequences for business to grapple with for some time to come, but some positives have emerged from this crisis. Communicators have been thrown into the spotlight, our leaders are showing up with more authenticity and there is new-found appreciation for those who work on the frontline of our organisations.

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Subscribe to Kate's podcast and for more insights from the IABC Fellows, stay up to date with the latest edition of the Circle of Fellows podcast, 

Thanks for listening to this episode, if you have a professional communication or marketing podcast, let us know and we'll share it with our community.

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Thank you above and beyond for sharing the podcast with IABC. You can find out more about their services at https://abcomm.co.uk/

The Internal Comms Podcast with Kate Macauley, Copyright above and beyond. Reproduced with permission. 

Welcome to episode 228 of the IABC International Podcast. On this episode Jeff Pekar talks about how Willis Towers Watson won an IABC Gold Quill Award for launching a modern and competitive benefits and retirement program at Thomson Reuters (Canada). 

The IABC Academy has launched a new online course. It's called Enhancing Organizational Reputation and it is a MUST for communication leaders who want to learn how to protect a strong business reputation. 

Not only will you learn how to identify the forces that could damage your organization’s reputation, but you will learn that a positive and lasting reputation is an organization’s most important asset.

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Thank you for listening, if you share this on social media, we will be grateful, but a little brightness and light will fill my heart. 

Music is from Joakim Karud (soundcloud.com/joakimkarud)

Produced and Presented by Dan Gold

This is an IABC production.

Welcome to episode 227 of the IABC International Podcast. On this episode Gabrielle Dolan - the highly sought-after international keynote speaker and educator on real communication and business storytelling is our guest.

Gabrielle has extensive leadership experience, and is a bestselling author on business and storytelling. Along with her Jargon Free Fridays movement/global revolution (jargonfreefridays.com), Gabrielle has some of the most engaging social content that you will find online - Instagram. Here is Gabrielle's latest newsletter.

Gabrielle was very excited and honoured to be announced as the winner of the inaugural IABC APAC Communicator of the Year Award in the Senior Communication Professional category.

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If you haven't signed up for the IABC Virtual World Conference yet, why are you waiting? Not only are there incredible international keynote and breakout speakers, but many brands have sessions as well including Workplace from Facebook, Bananatag, Politemail, Simpplr and many other solutions providers. 

wc.iabc.com for more information.

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Thank you to everyone who has been kind enough to share this podcast with friends and colleagues. Our continued growth is thanks to you.

Music is from Joakim Karud (soundcloud.com/joakimkarud) and Ikson (soundcloud.com/ikson) 

Produced and presented by Dan Gold

This is an IABC production.

Welcome to episode 226 of the IABC International Podcast. On this episode Jennifer Whyte explains why it was important to create a collective ownership in with their supporters. Find out more about https://oceana.ca/en

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Deborah Abrams Kaplan has written an article titled How to Spread the Word About Your Organization’s Family-Friendly Policies which you will find on the IABC content centre in the latest section. There are specific tips on communicating new family-friendly policies for your organization. 

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Thank you.

From me personally, I would like to say a big thank you to each of our chapter leaders for keeping quality programming going for the benefit of our members. Many chapters have gone above and beyond to ensure that their members are supported in these challenging times, whether that is through recruitment help and advocacy of our industry, or bringing people together - having check-ins and regular online programming. I even heard that some care packages were mailed out. 

Our local leadership knows that silence and no local programming contributes to people feeling isolated and unsupported. If there is one thing that our association knows, it is how to bring people together...so let's keep doing this. 

Year on year, our members say that local programming is one of the key reasons that they renew annually. Thank you to every chapter board for making sure that there isn't a void for our members to be lost within. 

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Thanks for listening to this episode. Subscribe for free and go back through previous episodes. The vast majority of content is evergreen, so it's as relevant today as the day we hit the publish button. 

Music is from Joakim Karud (soundcloud.com/joakimkarud) and Ikson (soundcloud.com/ikson).

Produced and Presented by Dan Gold

This is an IABC production.

Hello and welcome to episode 225 of the IABC International Podcast. On this episode Ritzi Villarico-Ronquillo took some time out of her busy schedule, to connect with me from the Philippines. We talked about her journey into the fellowship of IABC.

There is a brilliant FAQ section on wc.iabc.com - everything from pricing of this year's online event, to the important recognition of the 2020 IABC Gold Quill Award winners. 

Whilst you're on the IABC World Conference website, look at the amazing list of speakers here. 

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Registration is now open for the 2020 Virtual IABC World Conference!

Times have changed quickly. But you still need connection, insight and to be ready for what comes next as a communication professional. #IABC20 has all that and more! Register to join us 14-17 June, on a unique, virtual conference platform that gives you the opportunity to:

The virtual conference costs hundreds of dollars less than what the in-person event would: US$675 for IABC members and US$875 for nonmembers. And you don’t need to worry about travel or hotel. It’s the ultimate, flexible professional development opportunity for today’s communication professional.

Learn more about what it’s like to attend a virtual conference

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If you like this program, please share it with friends and colleagues. Also take some time to go back through other episodes as we have so many great stories throughout the two seasons.

Music is from Joakim Karud (soundcloud.com/joakimkarud) and Ikson (soundcloud.com/ikson)

Presented and Produced by Dan Gold

Mabuhay

This is an IABC Production. 

Welcome to episode 224 of the IABC International Podcast. On this episode The City of Edmonton's Andrea Soler and Matthew Gresiuk from Sticks and Stones join us to speak about how city hall engaged with the citizens of Canada's oil patch on the hot button topic of the environment. 

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IABC members benefit from so many opportunities throughout the organization. One of them is to contribute to Catalyst by writing influential articles that members and visitors to the IABC website from across the world will benefit from.  

Check out the article from the author of The Four Highly Effective Stages of Crisis Management - Janie Jordan. 

People Before Profit: Promoting products and services during COVID-19 is featured in the latest section on the homepage of iabc.com

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The International Association of Business Communicators (IABC) is pleased to announce the Agency/Team of the Year Award nominees for the 2020 IABC Gold Quill Awards program (#IABCGQ). For more than 40 years, the Gold Quill Awards have recognized business communication excellence worldwide and is acknowledged as one of the most prestigious awards programs in the industry.

Read More: https://www.iabc.com/gold-quill-award-2020-agency-team-of-the-year-nominees-announced/

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Thank you to everyone who has been kind enough to share this podcast with friends and colleagues. Our continued growth is thanks to you.

Music is from Joakim Karud (soundcloud.com/joakimkarud)

Produced and presented by Dan Gold

This is an IABC production.

Welcome to episode 223 of the IABC International Podcast. On this episode we're speaking with Roxanne Beaubien about the Stronger than you Know campaign which has been recognised in this year's IABC Gold Quill Awards.

The project was an internal mental health initiative designed to increase awareness and understanding about mental wellness and to reduce stigma associated with seeking help when experiencing a mental wellness struggle. The three-pronged anti-stigma campaign centred on testimonials from two members with lived experience, messaging from trusted leaders and a pledge project for all employees. Tactics included videos, a microsite, posters, magnets and a launch event.

A post-campaign survey proved the campaign’s success in reducing stigma, improving opinions about those with mental wellness issues and influencing some to seek help if they were to experience a mental health challenge.

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Registration is now open for the virtual 2020 IABC World Conference!

Times have changed quickly. But you still need connection and insights, and to be ready for what comes next as a communication professional. #IABC20 has all that and more!

Link to registration: https://wc.iabc.com/registration-is-now-open-for-the-2020-virtual-iabc-world-conference/

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Thanks for listening to this episode. Please share this with your professional communication and marketing colleagues.

Music is from Joakim Karud (soundcloud.com/joakimkarud) and Ikson (soundcloud.com/ikson)

Presented and produced by Dan Gold

This is an IABC production.

Welcome to episode 222 of the IABC International Podcast, on this episode we're meeting one of the newly recognized IABC Fellows, Diane Gayeski. We talk about her journey going from the world of media to professional communication and beyond.

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With many IABC members and professionals in our wider community whose financial situation has changed due to COVID-19, we’re offering relief to those who’ve lost their job, been furloughed, or lost income and are due for renewal between now and 31 May 2020 or who wish to join the organization as a new member.

Visit iabc.com for more information.

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The 2020 IABC World Conference is going virtual. The event still takes place 14–17 June, and you will be able to experience it from anywhere in the world.

Many of you are wondering what a virtual conference will be like and, over the coming weeks, we’ll be sharing examples and visuals to help paint a picture. This conference will be much more than a webinar or in a video conference call.

We’ll be using a platform that will allow you to:

Move around the conference hall,

Attend keynote and breakout sessions in an environment designed to make you feel like you’re sitting among peers in a theater.

Use your phone or tablet as a second screen for chats or Q&A sessions while watching speakers on your computer.

Connect with other attendees for networking and discussion.

Visit an exhibit hall, a help desk and a resource library,

Go back and watch recorded sessions, available immediately and posted for a year after the event.

Link: IABC World conference website.

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Thanks for listening to this episode. Please share this free resource with friends and colleagues.

Music from Joakim Karud (https://www.soundcloud.com/joakimkarud)

Produced and presented by Dan Gold

This is an IABC production.