Commercial data has become one of the most valuable assets in a growing business, yet it's often one of the least understood.

In this episode of PodSpot, Jon Pittham is joined by Sarah McDevitt, Senior Director of Partner Strategy, Operations & Capabilities at HubSpot, for a discussion about the growing importance of relationship intelligence in the age of AI.

Sarah shares the thinking behind her new book and explains why awareness, presence, accountability, connection and human differentiation will become defining strengths as AI becomes embedded across organisations. Together, they explore how CRM should evolve from a historical record into the intelligence layer that powers better decisions, AI agents and more personalised customer experiences.

The episode also examines the challenge of capturing knowledge that currently exists in conversations rather than systems, the role of context in improving AI outcomes, and why businesses should focus on process design, trust and adoption before rushing into implementation.  

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In this episode of PodSpot, Jon Pittham is joined by Fae Gilfillan, Senior Product Manager at HubSpot, to explore how organisations can turn GDPR and data privacy into a genuine commercial advantage. Together, they unpack the growing relationship between customer trust, compliant data management and modern growth strategies across regulated industries.

The discussion covers practical approaches to data governance inside HubSpot, including consent management, retention policies, subject access requests, data residency and privacy-by-design workflows. Fae also shares how HubSpot is developing privacy-centric product functionality to help organisations manage compliance more confidently without slowing down marketing or operational performance.

The episode is particularly relevant for professional services, financial services and other regulated firms looking to modernise their CRM and customer experience strategy while maintaining strong governance standards.

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Jon Pittham speaks with Grace James, Director at Candid Comms, about how professional services firms can get more commercial value from PR. They touch on the importance of defining clear objectives, involving the right people internally, and using CRM data to better understand how PR activity influences pipeline.

The episode also explores how measurement is evolving, why relevance matters more than volume, and how PR is becoming increasingly important in areas like AI-driven visibility. Along the way, they share practical ways firms can connect content, data, and communication to stay front of mind with the right audiences.

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In episode #64 of PodSpot, Jon Pittham is joined by Hank Lander, Group Product Manager at HubSpot, to discuss sensitive data management and AI governance in regulated industries.

The episode explores how HubSpot defines and categorises sensitive data, how firms can configure controls within the platform, and what enhanced auditing and visibility look like in practice. The discussion also covers integration considerations for organisations connecting HubSpot with core systems.

A key focus is AI. Hank explains HubSpot’s approach to zero data retention, the handling of sensitive properties within AI workflows, and how customers can align platform controls with their own risk appetite. The episode also touches on emerging capabilities designed to help firms identify and manage sensitive information more proactively.

This is a practical conversation for financial services and professional services leaders who want to balance innovation with strong governance, without compromising trust.

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In episode #63 of PodSpot, Jon Pittham and Joe Fulton explore what it really takes to run a HubSpot website at scale. They discuss why many growing organisations find their websites becoming slower and harder to manage, even as their business, internal stakeholders and service lines expand. Joe explains how governance, design systems, and clear content structures help teams move faster without losing control or consistency.

The conversation also looks at personalisation and data quality, highlighting why starting with the right data model matters more than complex rules or over-engineered experiences. Jon and Joe unpack the hidden commercial cost of slow websites, from delayed campaigns to lost pipeline, and why evolving a site through continuous improvement delivers far more value than rebuilding every few years.

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HubSpot’s new UI extensions are opening a world of possibilities for CRM customisation and in the latest episode of PodSpot, host Jon Pittham sits down with Jaime Boardman, Karman Digital’s Integrations Lead, to explore what that really means for businesses using HubSpot.

If you’ve ever wished you could view everything you need in one place within HubSpot (without jumping between tabs, objects, or external tools) this episode is for you. UI extensions are designed to make that possible, bringing data, actions, and even external integrations together in one seamless experience.

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In episode 61 of PodSpot, Jon Pittham unpacks the biggest announcements from HubSpot’s INBOUND25 conference. From the launch of Data Hub and AI-powered assistants to the rise of hybrid human-AI teams, Jon explains how HubSpot is evolving into a smart CRM that actively drives business growth.

Discover how new tools like Breeze Assistants, Data Studio, and Marketing Studio are changing the way firms unify data, scale service securely, and deliver measurable marketing results. Jon also explores critical themes such as AI governance, answer engine optimisation, and HubSpot’s new “Loop” model for growth.

If you’re in professional or financial services and want to stay ahead of how AI and HubSpot will shape your next phase of growth, this episode is packed with insights you can’t afford to miss.

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In episode 60 of PodSpot, Jon Pittham and Maxime Lauricella explore the transformative potential of HubSpot in business development. They discuss how personalised outreach can replace generic messaging, enhancing engagement and conversion rates. Maxime explains how data and automation, particularly through HubSpot, streamline workflows and improve CRM effectiveness. The conversation highlights AI's role in identifying high-converting prospects and how tools like email open notifications can drive successful client engagements.

The episode also explores the emerging field of Revenue Operations (RevOps) and its significance in aligning technology, data, and processes for business growth. Jon and Maxime discuss the benefits of using HubSpot as a unified platform, improving collaboration across marketing, sales, and service departments. 

Practical advice is offered for BDMs and BDRs in competitive markets, emphasising the importance of industry knowledge, leveraging AI for prospecting, and maintaining a client-focused approach.

Tune in for valuable insights and strategies to enhance your business development efforts and turn every inbox into an opportunity for real conversation and growth.

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In this episode 59 of PodSpot, we sit down with Ed Turner, Website Manager at Allica Bank, to explore how HubSpot CMS is driving smarter, faster digital growth.

Ed shares how Allica Bank built a standout digital experience for established businesses often overlooked by traditional lenders and increased conversions by 30–40% in the process.

From A/B testing to stakeholder alignment, Ed unpacks the tools, tactics, and mindset behind a high-performing website that adapts quickly and delivers real value.

If you work in digital strategy, web operations, or business transformation, this episode is packed with practical takeaways to sharpen your approach.

Key discussion points:

Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services 

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