Michelle Hazen, Point of Rental’s Data Services Essentials Lead, covers her background from Northeast Wisconsin, moving from a hairstyling career to working in call centers, getting into finance, and finally becoming the data specialist we know her as. Michelle outlines her responsibilities across Essentials and Elite implementations, reporting, tracking, training, and process documentation, and shares why learning is her favorite part of the job. She discusses the importance of timing and communication in data work, her apothecary and crochet hobbies, homesteading goals, and offers a top five list for preparing to implement new rental software.